11. Activate the site
When the site is activated, it will become operational and billing will commence. A site can be
activated as soon as the system is operational, allowing the Key Account Holder to start using
the system before you have fully completed the installation.
Select
Activate Site
. This will send an 'Account Activation' email to the Key Account Holder.
The Key Account Holder will need to follow the instructions in the email to download the
Gallagher SMB App and accept their credentials.
Note: If you are unable to onboard the Key Account Holder, ensure they have a PIN or pattern
set on their phone.
The site has now been handed over to the customer. The SMB Configuration App changes to
‘read-only’ for the site. If you need to make additional configuration changes, the customer
must enable
Installer Mode
within the
Settings
of the SMB App.
Controller Run LED flash patterns
Flash
Pattern
Meaning
Short flash Long
flash (1 s cycle)
100 ms on, 250 ms off
400 ms on, 250 ms off
Boot code monitor running, network
unplugged
Half flash
450 ms on, 50 ms off (2Hz flash)
Controller resetting
Fast
130 ms on, 130 ms off (4Hz flash)
Initialising
1 flash
500 ms on, 500 ms off (1Hz flash)
Normal running
2 flashes
2 flashes - pause (each flash is 50 ms
on, 400 ms off, 1.2 s pause)
Controller is operating, connected to
the cloud but has no configuration
3 flashes
3 flashes - pause (each flash is 50 ms
on, 400 ms off, 1.2 s pause)
Controller has a valid set of keys but
has not connected to the cloud
4 flashes
4 flashes - pause (each flash is 50 ms
on, 400 ms off, 1.2 s pause)
No private keys or certificate loaded,
so will be unable to authenticate with
the cloud. Contact Gallagher Technical
Support.
5 flashes
5 flashes - pause (each flash is 50 ms
on, 400 ms off, 1.2 s pause)
Controller has a connection to the
cloud but either the cloud has failed
to authenticate the controller, or the
controller has failed to authenticate
the cloud. Contact Gallagher Technical
Support.
6 flashes
6 flashes - pause (each flash is 50 ms
on, 400 ms off, 1.2 s pause)
Controller does not have runnable
firmware. Contact Gallagher Technical
Support.
