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8. Troubleshooting

8.1 Common Problems

The following guide lists the most common problems that may be encountered when operating this

bar code printer. If the printer still does not function after all suggested solutions have been invoked,

please contact the Customer Service Department of your purchased reseller or distributor for

assistance.

Problem

Possible Cause

Recovery Procedure

Power indicator does

not illuminate.

⚫

The power cord is not properly

connected.

⚫

Plug the power cord in printer and

outlet.

⚫

Switch the printer on.

Out of ribbon

⚫

Out of ribbon.

⚫

The ribbon installation path is

incorrect.

⚫

Install new ribbon.

⚫

Follow the steps for installing the

ribbon to reinstall.

Out of paper

⚫

Out of paper.

⚫

The paper installation path is

incorrect.

⚫

Gap / black mark sensor detection

is incorrect.

⚫

Install new paper.

⚫

Follow the steps for installing the

paper to reinstall.

⚫

Recalibrate the label sensor.

Paper jam

⚫

Gap / black mark sensor detection

is incorrect.

⚫

The label size is set incorrectly.

⚫

Label may be blocked inside the

printer.

⚫

Recalibrate the label sensor.

⚫

Set the correct label size.

⚫

Cleaning the inside of the printer.

Unable to print

⚫

Cable is not well connected to

serial or USB interface or parallel

port.

⚫

Re-connect cable to interface.

⚫

Change a new cable.

⚫

Ribbon

and

media

are

not

compatible.

⚫

Verify the ribbon-inked side.

⚫

Reload the ribbon again.

⚫

Clean the print head.

⚫

The

density

setting

incorrect.

⚫

Print head’s harness connector is

not well connected with printhead.

Turn off the printer and plug the

Содержание / GI-2410TM Series

Страница 1: ...INTELLIGENT SERIES GI 2406T GI 3405T GI 2410TM GI 3407TM Series 4 Industrial Thermal Transfer Barcode Printer USER S MANUAL Ver 1 0 1 ...

Страница 2: ...he equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correc...

Страница 3: ...es 6 1 2 1 Printer Standard Features 6 1 2 2 Printer Optional Features 8 2 Operations Overview 9 2 1 Unpacking and Inspection 9 2 2 Printer Overview 10 2 2 1 Front View 10 2 2 2 Interior View 11 2 2 3 Front View 12 2 2 4 Rear view 17 3 Setup 18 3 1 Setting up the Printer 18 ...

Страница 4: ...24 3 4 2 Media loading path 25 3 5 Loading the Peeler Dealer options 26 3 5 1 Loading the Media 29 4 Adjustment Knob 30 4 1 Print Head Pressure Adjustment Knob 30 4 2 Vertical position adjustment knob on the right side of the print head 31 4 3 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles 32 5 Button Functions 35 5 1 Regular Button Functions 35 5 2 Power on Utilities 36 ...

Страница 5: ...rt the PirnterUtility 37 6 2 Printer Function 38 7 LCD Menu Function for GI 2410TM and GI 3407TM Series 39 7 1 Enter the Menu 39 7 2 Menu Overview 40 8 Troubleshooting 44 8 1 Common Problems 44 9 Maintenance 46 10 Revise History 47 ...

Страница 6: ...t and other ultrahigh resolution images The T Series printers are loaded with standard features including four color lights and two menu buttons The TM Series printers are loaded with standard features including a 4 3 color touch display and one menu button support for 450 meter long ribbons 8 OD media rolls built in Ethernet 1 or 3 USB hosts for keyboard and scanner connections USB 2 0 serial int...

Страница 7: ...plications o Manufacturing Warehousing Work in Progress Item Labels Instruction labels Agency labels Compliance labels Logistics management labels Electronics labels Industrial duty Printing o Parcel Post Shipping Receiving Labels o Healthcare Patient Identification Pharmacy Specimen Identification o Retail Marking Price tags Shelf labels Jewelry tags Asset management labels Care labels o Small Of...

Страница 8: ...m 90 1 016mm 40 CPU 规格 400 MHZ 32 bits ARM9 Memory RAM 128 MB SDRAM 256 MB SDRAM Memory ROM 128 MB Flash Memory 256 MB Flash Memory Interface USB 2 0 High Speed 480Mbps USB Host 2 0 for scanner or PC keyboard RS 232 Internal Ethernet 10 100Mbps Internal Bluetooth 4 0 factory option Internal WiFi factory option Real Time Clock Standard Buzzer Standard Dealer options Guillotine cutter full cut and p...

Страница 9: ...EAN JAN 13 Interleaved 2 of 5 ITF14 MSI Pleassy PostCode Telepen 2D Barcode QR Code Micro QR Code PDF417 Micro PDF417 MaxiCode Aztec Code Data Matrix Rotation Font and barcode support 0 90 180 270 degree Printer language Compatible to TSPL EPL ZPL ZPL II DPL Ribbon 450 M long max OD 105 mm 1 core ink coated outside Ribbon width Max 115mm 4 5 Media type Continuous die cut black mark fan fold outsid...

Страница 10: ...s cutter all regular heavy duty care label cutters DO NOT cut on media with glue Enclosure Die cast based print mechanism Metal cover with large clear media view window Safety regulation FCC Class A CE Class A CCC BIS CB Environment condition Operation 5 40 C 25 85 non condensing Storage 40 60 C 10 90 non condensing Environmental concern Comply with RoHS REACH WEEE Accessories Windows labeling sof...

Страница 11: ...ging materials in case you need to reship the printer Unpacking the printer the following items are included in the carton One printer unit One quick installation guide One power cord One Windows labeling software Windows driver CD disk One USB interface cable One pair of one core ribbon samples One core coated art paper roll If any parts are missing please contact the Customer Service Department ...

Страница 12: ...2406T and GI 3405T Series GI 2410TM and GI 3407TM Series 1 3 2 4 1 3 2 4 1 Media view window 2 Printer cover handle 3 Paper exit chute 4 Front panel buttons and indicator 1 Media view window 2 Printer cover handle 3 Paper exit chute 4 LCD display ...

Страница 13: ...head release lever 4 Ribbon supply spindle 5 Label roll guard 6 Label supply spindle 7 Ribbon sensor 8 Ribbon guide bar 9 Damper 10 Vertical position adjustment knob on the right side of the print head 11 Print head 12 Front label guide 13 Platen roller 14 Black mark and Gap sensor 1 2 3 4 5 6 7 8 9 11 12 13 14 10 ...

Страница 14: ...T Series Contains LED indicator s function introduction LED Indicator Event Description Thermal transfer mode ready Blue ONLINE and Green RIBBON solid and the device is ready to use 1 ONLINE 2 RIBBON 3 ERROR 4 Comm 5 PAUSE 6 FEED 1 2 3 5 4 6 ...

Страница 15: ... paper When out of paper a beep sound will be made and Red ERROR flash Out of ribbon When out of ribbon a beep sound will be made and Red ERROR solid Green RIBBON flash Label gap black mark error When label gap black can t be found a beep sound will be made and Red ERROR Blue ONLINE flash Cutter error When cutter can t be found a beep sound will be made and Blue ONLINE Red ERROR Both flash alterna...

Страница 16: ...ble is plugged in and the connection is normal the Orange COMM flash WIFI ready When the WIFI s AP or STA mode is connected the orange COMM solid Ethernet WIFI ready When the RJ45 network cable is plugged in and the connection is normal and the WIFI s AP or STA mode is connected the orange COMM will be solid for 2 seconds and the orange COMM flash ...

Страница 17: ...D monitor operation introduction 1 LED Indicator ONLINE 2 FEED or PAUSE BUTTON 1 2 Printer status FE Ver printer firmware version Emulation Simulation instruction category ETH IP Ethernet IP address WIFI IP Wi Fi IP address time date Printer model ...

Страница 18: ...s this button the machine will stop immediately in the error state press this button the machine will cancel the error state and restore printing function Main page icons Indicated icon Indication Ethernet is connected Wi Fi device is ready Bluetooth device is ready USB HID is connected ex USB scanner USB keyboard Thermal transfer mode use ribbon function FEED ...

Страница 19: ...4 Rear view All series 1 2 3 4 5 6 7 1 Ethernet 10 100Mbps interface 2 RS 232 interface 3 USB interface 4 USB host For USB keyboard or scanner 5 Power switch 6 Power cord socket 7 External label entrance chute ...

Страница 20: ...d USB cable 4 Plug the power cord into the AC power cord socket at the rear of the printer and then plug the power cord into a properly grounded power outlet NOTE Please switch OFF printer power prior to plugging in the power cord to printer power jack The interface picture here is for reference only Please refer to the product specification for the interfaces availability ...

Страница 21: ...ended to install the printer driver model for 203 dpi please install GI 2408T 300 dpi please install GI 3406T 1 Read the license agreement click I accept the terms in license agreement and click Next 2 Select a installation directory and click Next ...

Страница 22: ...er and then click Next 5 Click Other and click Next 6 Select printer model name click to install and click Next 7 Please use a USB cable to connect the printer to the computer click the corresponding USB interface and click Next 8 Change the printer name as per need and click Next ...

Страница 23: ...rs b Check from Control Panel Devices and Printers 12 Users can change printer interface through the following ways a In Windows 10 Windows Settings Printers and Scanners Devices select the corresponding printer model Management Printer Content Port to change different USB port COM port as per need b From Control Panel Devices and Printers select the corresponding printer model right click Printer...

Страница 24: ...n print head mechanism 3 Thread ribbon below the ribbon guide bar through ribbon sensor slot See the Ribbon Loading Path illustration below 4 Fix the smooth and wrinkled front end of the ribbon on the empty ribbon roll 5 Wind the ribbon rewind spindle clockwise roughly 3 5 circles until the ribbon is smooth properly stretched and wrinkle free 6 Close the print head mechanism by pushing down the bo...

Страница 25: ...23 3 3 2 Ribbon loading path Model specifications accessories parts and programs are mainly based on the actual machine subject to change without prior notice ...

Страница 26: ...l through the media guide bar damper media sensor and label guide to install the media See the Media Loading Path illustration below 5 Move the media sensor by adjusting the media sensor position adjustment knob make sure the gap or black mark sensor is at the location where media gap black mark will pass through for sensing Adjust the label guide to fix the media position 6 Close the print head m...

Страница 27: ...25 3 4 2 Media loading path Model specifications accessories parts and programs are mainly based on the actual machine subject to change without prior notice ...

Страница 28: ...26 3 5 Loading the Peeler Dealer options Peeler 1 Open the printer right side cover ...

Страница 29: ... the cover 3 Push the cover to the right to remove it 4 Please be careful not to break the cover outwards to avoid breaking the groove of the cover 5 After pulling out the wafer 1x3P P2 0 of the printer connect it to the wafer 1x3P P2 0 of the peeler ...

Страница 30: ...n is completed groove foot on the peeler to the base iron plate near the panel and then gently push it to the left 7 Lock the two screws located on the side of the peeler 8 After the printer right side cover is closed complete ...

Страница 31: ...y the red circle in the figure and pull them outward After pulling outward pass the label under the peeler and then pull it out After pulling out please push the two sides of the peeler as shown by the red circle in the figure and push it inwards When user hear a click complete ...

Страница 32: ...he adjustment knob and turn the adjustment knob left and right to adjust the print head pressure Note For the label width less than 2 inches please fix the Print head pressure adjustment knob inside the edge of the label as possible prevent the unnecessary friction between the print head and platen roller Print Head Pressure Adjustment Knob ...

Страница 33: ...erent media widths require the different pressure to print the label correctly Therefore it may require to adjust the vertical position adjustment knob on the right side of the print head and get the best print quality Vertical position adjustment knob on the right side of the print head Decrease the right pressure Rotatable Increase the right pressure ...

Страница 34: ...lance ribbon film characteristics print darkness setting etc In case the ribbon wrinkle happens please follow the instructions below to adjust the printer parts Adjustabl e Printer Parts Print Head Pressure Adjustment Knob has 5 positions for adjustment The vertical position adjustment knob on the right side of the print head can adjust the pressure of the right print head position Print Head Pres...

Страница 35: ...label starts from the lower left side to upper right side please do following adjustment 1 Please switch the vertical position adjustment knob on the right side of the print head per 1 level and If the wrinkle on the label starts from the lower right side to upper left side please do following adjustment 1 Please switch the vertical position adjustment knob on the right side of the print head per ...

Страница 36: ...lease adjust the print head pressure adjustment knob per 1 level again to check if the wrinkle is gone print the label again to check if the wrinkle is gone 2 If the ribbon wrinkle still can t improve after switch the vertical position adjustment knob on the right side of the print head please adjust the print head pressure adjustment knob per 1 level again to check if the wrinkle is gone ...

Страница 37: ...tton to print Print next When the button Demand function is activated the printer will stop after printing and wait for the user to press this button before printing the next label Pause button Print mode Pause When the printer is printing continuously pressing the PAUSE button will pause printing The power indicator is blue flashing Just press the button again and the print job returns to normal ...

Страница 38: ...oaded with paper and close the printer cover C Press and hold the PAUSE and FEED buttons at the same time for two seconds then turn on the printer s power When the online Blue and the error Red are on at the same time release PAUSE and FEED buttons when you hear a beep the printer enters the dump mode and will print out NOW IN DUMP MODE Skip AUTO BAS A Power off the printer B Press and hold PAUSE ...

Страница 39: ...se mouse over Printer Utility icon Printer Utility exe image Double click left mouse button 2 After opening the main screen you can see the following function items NOTE If you need more detailed information please refer to Gainscha official website http www gainscha com tw 1 Port Settings 2 Printer Information 3 Printer Configuration 4 Printer Function 5 Command Tool 6 Language 7 About 8 Exit 1 1...

Страница 40: ...en and close the printer general settings screen 2 Click the Load Button to bring out all printer general setting information through the selected communication interface Click the Set button to write the setting value to the printer please execute the reading function before writing ...

Страница 41: ...39 7 LCD Menu Function for GI 2410TM and GI 3407TM Series 7 1 Enter the Menu ...

Страница 42: ...the settings of the printer without connecting the computer Please refer to below for more details Button icon function This Setting option can set the printer function Setting Darkness Print Speed Media Type After Printing Print Width Print Direction Left Position Reprint Mode ...

Страница 43: ...41 This Device option can set the device function This Interface option can set the interface Device LCD Blacklight Contrast Buzzer Real Time Clock Battery Interface RS 232 Ethernet WIFI Bluetooth ...

Страница 44: ...meters This Tools option can set the printer operation tool System Display Language Print Command Power Up Action Heat Close Action Load Defaults Password Protect Tools Label Length Calibrate Dump Mode Print Test Cut Test Diagnostic Mode Auto Form ...

Страница 45: ...43 This Information option can inquire about the printer information Information ...

Страница 46: ...g the ribbon to reinstall Out of paper Out of paper The paper installation path is incorrect Gap black mark sensor detection is incorrect Install new paper Follow the steps for installing the paper to reinstall Recalibrate the label sensor Paper jam Gap black mark sensor detection is incorrect The label size is set incorrectly Label may be blocked inside the printer Recalibrate the label sensor Se...

Страница 47: ...Black mark sensor by blower The printing position of small label is incorrect Media sensor sensitivity is not set properly Label size is incorrect The vertical offset setting in the driver is incorrect Calibrate the sensor sensitivity again Set the correct label size and gap size If using the software BarTender please set the vertical offset in the driver Missing printing on the left or right side...

Страница 48: ...y with 100 ethanol and a cotton swab or lint free cloth Tear Bar Peel Bar Use the lint free cloth with 100 ethanol to wipe it Sensor Compressed air or vacuum Exterior Wipe it with water dampened cloth Interior Brush or vacuum NOTE Do not touch printer head by hand If you touch it careless please use ethanol to clean it Please use 100 Ethenol DO NOT use medical alcohol which may damage the printer ...

Страница 49: ...47 10 Revise History Date Version Content 2020 8 11 Ver 1 0 1 Modify chapter 5 2 Power on Utilities Delete chapter 3 4 3 External Label Roll Mount Installation Option ...

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