Operators and Technicians Manual
2011 – 2014 FutureLogic, Incorporated. All Rights Reserved.
MNL Page 27 04/10/2014
MNL-000067 REV.X03
9.
After this message displays and the flashing green status icon disappears, disconnect the printer.
10.
Press the FEED button twice to print a Configuration Ticket. This ticket confirms the upgrade.
11.
(Optional) Set user communication settings. Use the COMM Switch to make baud rate and handshaking
changes (see page 18).
If the default firmware communication settings require no change, the upgrade is complete.
Method 2 Troubleshooting
Issue
Description and Solution
(Windows XP)
Drivers need to be
reloaded.
Windows 7 pre-installs drivers.
As Windows XP does not pre-install, manual driver installation is
necessary every time it detects a device or port change.
New devices found.
The GEN3 Evolution printer supports different communication protocols:
DFU, PDC, CDC, GDS/HID, SPC USB. Windows associates a driver for each
protocol.
The firmware upgrade uses at least 2 protocols. The firmware upgrade
also uses more protocols if there is a change in the firmware type.
(Windows 7)
FLDFU shuts down
unexpectedly.
Old DFU drivers may conflict with the new drivers.
Use
Add/Remove Programs
to remove the old versions and associated
drivers for FLDFU (for example, FLDFU v.1.1). Restart the computer.
Printer appears as
two devices in Device
Manager. (CDC)
The RS232 applications uses for the printer a composite device with two
interfaces: DFU run time and CDC.
The CDC interface does not require installation. Cancel any new
hardware wizard.
Error when
converting from SPC
protocol to DFU.
A first-time download may time out depending on the time taken to
install the drivers. Close the application and restart the printer.
Printer fails to restart
while loading BSP SPC
bundle
When downloading the BSP SPC firmware, the device will not
automatically reset. Power cycle the printer. The printer will restart in
BSP mode.
