Contents
C141-E264
9
CHAPTER 6
Diagnostics and Maintenance ...................................................69
6.1
Diagnostics................................................................................................69
6.1.1
Self-diagnostics.........................................................................................69
6.1.2
Test programs............................................................................................72
6.2
Maintenance..............................................................................................73
6.2.1
Precautions................................................................................................73
6.2.2
Maintenance requirements........................................................................74
6.2.3
Maintenance levels ...................................................................................75
6.2.4
Tools and test equipment ..........................................................................75
6.2.5
Tests ..........................................................................................................76
6.3
Operation Check .......................................................................................77
6.3.1
Initial seek operation check ......................................................................77
6.3.2
Operation test ............................................................................................77
6.3.3
Diagnostic test...........................................................................................77
6.4
Troubleshooting ........................................................................................78
6.4.1
Outline of troubleshooting procedures .....................................................78
6.4.2
Troubleshooting with HDD replacement in the field ...............................78
6.4.3
Troubleshooting at the repair site .............................................................80
6.4.4
Troubleshooting with parts replacement in the factory ............................81
6.4.5
Finding possibly faulty parts.....................................................................81
6.5
Packaging..................................................................................................81
6.5.1
Single HDD packaging .............................................................................81
6.5.2
Multi-box packaging.................................................................................82
CHAPTER 7
Error Analysis .............................................................................85
7.1
Sense Data Collection ...............................................................................85
7.1.1
Sense data..................................................................................................85
7.1.2
Sense data format......................................................................................85
7.2
Sense Data Analysis..................................................................................87
7.2.1
Error information indicated with sense data.............................................87
7.2.2
Sense data (3-0C-03), (4-32-01), (4-40-xx), (4-C4-xx),
and (4-44-xx) ............................................................................................88
7.2.3
Sense data (1-1x-xx), (3-1x-xx) and (E-1D-00): Disk read error............88
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