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LTO-6 Half-Height SAS Tape Drive

Troubleshooting

"2"

Power problem.

The tape drive detected that the externally

supplied power is outside the specified voltage limits (the tape drive
is not operating). Perform the following action:

1. Ensure that the power connector is properly seated.

2. Ensure that the proper dc voltages are being applied within the

tolerances allowed.

3. If the proper voltages are not being applied, support the power

supply.

4. If the proper voltages are being applied, power off/on the tape

drive to see if the problem repeats.

5. If the problem persists, contact your support partner.

"3"

Firmware problem.

The tape drive determined that a firmware

error occurred. Perform the following action:

1. Power the tape drive off and on, then retry the operation that

produced the error.

2. If the problem persists, download new firmware and retry the

operation.

3. If the problem persists, contact your support partner.

"4"

Firmware or hardware problem.

The tape drive determined that a

firmware or tape drive hardware failure occurred. Perform the
following action:

1. Power the tape drive off and on, then retry the operation that

produced the error.

2. If the problem persists, download new firmware and retry the

operation; if new firmware is not available, contact your support
partner.

Error
Code

Cause and Action

Table 7: Error codes on the Single-character Display

Содержание LTO-6

Страница 1: ...User Guide English LTO 6 Half Height SAS Tape Drive User Guide August 2013 ...

Страница 2: ...mail to manuals ts fujitsu com Copyright and Trademarks cognitas Gesellschft für Technik Dokumentation mbH 2013 Pfad C Programme FCT tim_app tim_local work PICHOL OBJ_DOKU 18774 001 fm Copyright 2013 International Business Machines Corporation All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Parts Copyrigh...

Страница 3: ...ould I use encryption 16 3 7 2 How do I enable encryption 16 3 7 3 What happens if I don t remember the key 16 3 7 4 Does encryption affect tape drive performance 16 3 7 5 Does the tape drive encrypt media in an earlier LTO format 17 3 7 6 Where can I get more information 17 3 8 LTO 6 tape drives and partitioning 18 3 9 Feature Switches 18 3 10 Supported device drivers 18 4 Installing the drive 19...

Страница 4: ...s Concerning Backup 31 5 8 1 Ejecting the data cartridge after backup 31 5 8 2 Data compression rate 32 5 8 3 Backup performance capacity 32 5 8 4 Points to note during system configuration 32 5 9 Diagnostic and Maintenance Functions 33 5 10 Updating Firmware 33 6 Using Ultrium Media 35 6 1 Overview 35 6 2 Cartridge Compatibility 36 6 3 Using the correct media 37 6 3 1 Cleaning cartridges 37 6 3 2...

Страница 5: ...LTO 6 Half Height SAS Tape Drive Contents 7 2 Error Codes and Messages 44 8 Trademarks 51 ...

Страница 6: ...LTO 6 Half Height SAS Tape Drive Contents cognitas Gesellschft für Technik Dokumentation mbH 2013 Pfad C Programme FCT tim_app tim_local work PICHOL OBJ_DOKU 18775 001 fm ...

Страница 7: ...y can be returned free of charge to the manufacturer dealer or an authorized agent for recycling or disposal All batteries containing pollutants are marked with a symbol a crossed out garbage can They are also marked with the chemical symbol for the heavy metal that causes them to be categorized as containing pollutants Cd Cadmium Hg Mercury Pb Lead Labels on plastic casing parts Please avoid stic...

Страница 8: ...d carry a direct and serious risk of life or body if such safety cannot be assured These uses include control of nuclear reactions in nuclear power plants automatic airplane flight control air traffic control traffic control in mass transport systems medical devices for life support and missile guidance control in weapons systems hereafter high safety use Customers should not use this product for ...

Страница 9: ...ting the Drive on page 23 describes the Unload Button and Status Lights and explains the function of the Single character Display It gives instruction on inserting and removing a tape cartridge and explains how to clean the tape drive Chapter 6 Using Ultrium Media on page 35 describes the types of tape cartridges to use and defines the conditions for storing and shipping them It also describes how...

Страница 10: ...10 LTO 6 Half Height SAS Tape Drive About This Book cognitas Gesellschft für Technik Dokumentation mbH 2013 Pfad C Programme FCT tim_app tim_local work PICHOL OBJ_DOKU 18777 001 fm ...

Страница 11: ...Tape Drive is a high performance high capacity data storage device that is designed to backup and restore open systems applications It is the sixth generation in the Ultrium series of products and is available with a Serial Attached SCSI interface SAS Figure 1 View of the drive ...

Страница 12: ...tached Small Computer Systems Interface SAS Half height form factor Native storage capacity of 2500 GB per cartridge 6250 GB at 2 5 1 compression Maximum native data transfer rate of up to 160 MB per second Burst data transfer rate of 600 MB per second 512 MB read and write cache Support for encryption on Ultrium 4 Ultrium 5 and Ultrium 6 tape cartridges Single Character Display SCD operator panel...

Страница 13: ...oduction 3 2 Front panel of drive Figure 2 Front panel element descriptions 1 Unload button 2 Ready Activity status light green LED 3 Encryption Key white LED 4 Fault status light amber LED 5 Single character display SCD 6 SCD dot 1 3 4 5 2 6 ...

Страница 14: ...face A drive with a SAS Serial Attached SCSI interface can be linked directly to controllers SAS is a performance improvement over traditional SCSI because SAS enables multiple devices up to 128 of different sizes and types to be connected simultaneously with thinner and longer cables its full duplex signal transmission supports 6 0 Gb s SAS drives will auto negotiate speed There are no configurab...

Страница 15: ...he data cartridge to be used The dust and dirt condition of the product s magnetic head The data compression rate The workload on the server 3 7 LTO 6 tape drives and encryption The LTO 6 tape drive include hardware capable of performing data encryption at full speed while writing data and decrypting when reading Encryption is the process of changing data into a form that cannot be read until it i...

Страница 16: ...ble Please refer to your application s user documentation for more information 3 7 2 How do I enable encryption Hardware encryption is turned off by default and is switched on by settings in your backup application where you also generate and supply the encryption key Your backup application must support hardware encryption for this feature to work 3 7 3 What happens if I don t remember the key If...

Страница 17: ...are encryption LTO 6 tape drives can read and write encrypted LTO Ultrium 6 media and LTO Ultrium 5 media LTO 6 tape drives can read encrypted LTO Ultrium 4 media Hardware encryption is not supported on any earlier LTO media such as LTO Ultrium 3 media 3 7 6 Where can I get more information For detailed instructions about enabling encryption please refer to the documentation supplied with your bac...

Страница 18: ...on for information about creating and using partitions on the tape drive 3 9 Feature Switches The feature switch is located on the rear panel of the tape drive Refer to Rear panel of the SAS drive on page 14 for the location of the switch The switch positions are labeled 1 through 8 The on and off positions are marked on the switch The default settings for the feature switches are all switches pla...

Страница 19: ...ouch exposed circuitry Prevent others from touching the drive Before unpacking and installing the drive into a server touch its static protective packaging to an unpainted metal surface on the enclosure for at least two seconds This reduces static electricity in the packaging and your body When possible remove the drive from its static protective packaging and install it directly into an enclosure...

Страница 20: ...ive 4 4 Mount the drive into a PRIMERGY server When mounting the drive into a server Use an appropriate screw length Ensure that no objects such as screw heads cables or adjacent devices are pressing against the frame Do not obstruct the ventilation slots at the rear of the drive Allow sufficient space for accessing the drive s front panel controls To mount the drive into a server 1 Remove the 5 1...

Страница 21: ...the lower mounting holes inside the chassis If the length exceeds this measurement the drive may become damaged 4 5 Install device drivers For information about installing device drivers refer to the RIS relevant information sheet or the documentation on the following web sites http manuals ts fujitsu com http jp fujitsu com platform server primergy manual Install the driver according to the drive...

Страница 22: ...22 LTO 6 Half Height SAS Tape Drive Installing the drive cognitas Gesellschft für Technik Dokumentation mbH 2013 Pfad C Programme FCT tim_app tim_local work PICHOL OBJ_DOKU 18779 001 fm ...

Страница 23: ... with the highest priority represented by the lowest number displays first When the error is corrected the code with the next highest priority displays and so on until no errors remain The SCD is blank during normal operation 5 2 Status Lights The Status Lights 2 and 4 in Front panel of drive on page 13 are light emitting diodes LEDs that provides information about the state of the drive The Ready...

Страница 24: ...character Off On Error Condition solid character Off Flashing Power On Reset Initialization random segments Off On If the green Ready Status Light is and the amber Fault Status Light is and the SCD is and the SCD Dot is Meaning Off Off Off Off The drive has no power or is powered off Green Solid Off Off Off The drive is powered on and in an idle state Flashing Green once per second Off Off Off The...

Страница 25: ...s solid when the drive completes the recovery and is ready for read or write operation To eject the cartridge press the unload button Off Amber Solid Displaying an error code On Off The drive is displaying error code s from the error code log on the SCD For more information see Error Codes and Messages on page 44 If the green Ready Status Light is and the amber Fault Status Light is and the SCD is...

Страница 26: ...ill display 8 LEDs Green OFF Amber ON 5 SCD will go blank LEDs Green ON Amber OFF after a successful power on or reset If an error is detected during the power on or reset the tape drive posts an error code to the SCD To determine the error locate the code in Error Codes and Messages on page 44 Off Flashing Amber once per second Displaying error code Off An error occurred and the drive or media ma...

Страница 27: ...f Off The drive detected an error and is performing a firmware recovery It will reset automatically Off Solid Amber Flashing c Off The drive is requesting a cartridge to be loaded Off Flashing Amber twice per second Off On There is a drive dump in flash memory 1 Power should not be removed from the drive until the microcode update is complete The drive indicates that the update is complete by rese...

Страница 28: ...ons I Maintenance mode is not supported If the drive is in a maintenance mode power cycle the server Unload Button Function How to Initiate the Function Rewind the tape into the cartridge and eject the cartridge from the drive Press the Unload Button once The Ready Activity status light flashes green while the drive is rewinding and unloading I During a rewind and eject operation the drive does no...

Страница 29: ...idge so that the write protect switch faces you see 1 in figure 4 3 Slide the cartridge into the tape load compartment I a If the cartridge is already in an ejected position and you want to reinsert it remove the cartridge then insert it again b If the cartridge is already loaded and you cycle the power the tape will reload Figure 4 Inserting a cartridge into the drive ...

Страница 30: ...t Important Always remove an ejected cartridge before reinserting Whenever you unload a tape cartridge the drive writes any pertinent information to the cartridge memory 5 6 Mid tape Recovery If reset occurs while a cartridge is loaded the drive will slowly rewind the tape and eject the cartridge If a power cycle occurs while a cartridge is loaded the drive will slowly rewind the tape The drive wi...

Страница 31: ...dge An LTO Ultrium Cleaning Cartridge is valid for 50 uses 5 8 Cautions Concerning Backup 5 8 1 Ejecting the data cartridge after backup Do not leave the data cartridge in this product Doing so makes the data cartridge wear faster because the longer it is used the faster it wears The tape recording surface of the data cartridge is exposed when inserted in this product and if it is left in this sta...

Страница 32: ...re compression function is on 5 8 3 Backup performance capacity The backup performance and backup capacity that can be used in one data cartridge varies depending upon the following factors The conditions attrition dust etc of the recording surface of the data cartridge to be used The dust and dirt condition of the product s magnetic head The data compression rate The workload on the server 5 8 4 ...

Страница 33: ... may be lost Periodically check for updated levels of drive firmware by visiting the web at http ts fujitsu com support downloads Search for lto in fulltext search or search based on the server system under industry standard server http support ts fujitsu com com support downloads html Search for Storage and LTO6 For the Japanese market please use the URL http jp fujitsu com platform server primer...

Страница 34: ...34 LTO 6 Half Height SAS Tape Drive Operating the Drive cognitas Gesellschft für Technik Dokumentation mbH 2013 Pfad C Programme FCT tim_app tim_local work PICHOL OBJ_DOKU 18780 001 fm ...

Страница 35: ...data cartridges 6 1 Overview Figure 5 LTO Ultrium Data Cartridge 1 Cartridge door protects the tape from contamination when the cartridge is out of the drive 2 Write protect Switch prevents data from being written to the tape cartridge For more information see Write protecting cartridges on page 38 3 Label area provides a location to place a label ...

Страница 36: ...rive LTO Ultrium Data Cartridges 2500 GB Ultrium 6 1500 GB Ultrium 5 800 GB Ultrium 4 400 GB Ultrium 3 200GB Ultrium 2 100GB Ultrium 1 Ultrium 6 Read Write Read Write Read only Ultrium 5 Read Write Read Write Read only Ultrium 4 Read Write Read Write Read only Ultrium 3 Read Write Read Write Read only Ultrium 2 Read Write Read Write Ultrium 1 Read Write Table 4 Ultrium cartridge compatibility with...

Страница 37: ...pe drive and do not use LTO cartridges in other format tape drives For optimum performance always use a data cartridge that matches the specification of your tape drive A lower specification will have a lower transfer speed and may not support write activities a higher specification will not support read or write 6 3 3 Cartridge life To avoid a backup failure due to worn media replace the media da...

Страница 38: ... If you want to protect the data on a cartridge from being altered or overwritten you can write protect the cartridge To write protect a cartridge push the switch to the right to prevent any data recording on the cartridge Note the padlock on the tab that indicates that the cartridge is protected To write enable a cartridge push the switch to the left to allow data recording on the cartridge The l...

Страница 39: ...um Universal Cleaning cartridge 2 The drive will carry out its cleaning cycle and eject the cartridge on completion which can take up to 2 minutes or more Each Ultrium universal cleaning cartridge cleaning cartridge can be used up to 50 times with Ultrium tape drives If the cleaning cartridge is ejected immediately it has expired 6 3 6 Handling cartridges Do not touch the tape media Do not open th...

Страница 40: ...abel at the location shown in the following figure I Always use the supplied label Figure 7 Attaching a label to media 6 3 7 Storage environment To prevent condensation and for long life the cartridge should only be stored as follows Day to day storage in plastic container 16 C to 32 C 60 F to 90 F Non condensing relative humidity 20 to 80 storage Wet bulb temperature should not exceed 26 C 79 F T...

Страница 41: ... eject the cartridge press the Unload button to eject the cartdrige This indicates that media failure Press the Unload button to eject the cartridge from the drive Remove the cartridge from the drive and inspect it for damage and debris Verify that the Write Protect Switch on the cartridge is in the unlocked position see Write protecting cartridges on page 38 The amber Fault status light is solid ...

Страница 42: ... problem exists for multiple cartridges the drive is defective Replace the defective drive with a new drive The drive has no power Connect power to the drive The drive has exceeded its maximum operating temperature Power OFF the drive until the temperature of the drive has returned to the normal operating temperature range If the problem persits check the environmental conditions The drive will no...

Страница 43: ...and message codes reported by the drive its enclosure if applicable or the server If the error or message was presented by Do this The drive s SCD and the Fault status light flashes amber See Error Codes and Messages on page 44 To determine the meaning of Status Light activity see Status Lights on page 23 Table 6 Methods of receiving errors and messages ...

Страница 44: ...rred and no action is required This code displays when diagnostics have finished running and no error occurred I The Single character Display is blank during normal operation of the tape drive 1 Temperature problem The tape drive detected that the recommended operating temperature was exceeded Perform one or more of the following actions Ensure that the cooling fan is rotating and is quiet If not ...

Страница 45: ...your support partner 3 Firmware problem The tape drive determined that a firmware error occurred Perform the following action 1 Power the tape drive off and on then retry the operation that produced the error 2 If the problem persists download new firmware and retry the operation 3 If the problem persists contact your support partner 4 Firmware or hardware problem The tape drive determined that a ...

Страница 46: ...te the error to faulty hardware or to the tape cartridge Ensure the tape cartridge is the correct media type Ultrium 1 Ultrium 2 and Ultrium 3 tape cartridges are not supported by the LTO 6 Tape Drive If the Ultrium 1 Ultrium 2 or Ultrium 3 cartridge is loaded SCD is displayed as J Drive will not accept an expired Cleaning Cartridge Drive will not write over existing datasets on a WORM cartridge E...

Страница 47: ...orrect media type try another tape cartridge If the problem occurs with multiple tape cartridges use the following procedure 1 Clean the drive with the cleaning cartridge 2 Retry the operation 3 If the problem persists retry the operation with a new or a known good cartridge If the operation succeeds discard the defective tape cartridge If the problem persists also with the new tape cartridge the ...

Страница 48: ...s amber The error code may clear when you cycle power to the tape drive To determine if the problem is with the drive hardware or the tape media perform the following procedure 1 Clean the drive with the cleaning cartridge 2 Retry the operation 3 If the problem persists retry the operation with a new or a known good cartridge If the operation succeeds discard the defective tape cartridge If the pr...

Страница 49: ...e error code displayed on the SCD if the drive reset and POST fails Retry the encryption operation if the drive reset and POST complete without errors 3 Check the media Ensure the correct media is being used Data encryption is supported with LTO Ultrium 4 Ultrium 5 and Ultrium 6 Data Cartridges only Retry the encryption operation with the tape cartridge in another encryption enabled drive Replace ...

Страница 50: ...will not write to a write protected cartridge The error code clears when you remove the tape cartridge J Incompatible media was used The tape drive detected an unsupported cartridge was loaded or the cartridge loaded has an incompatible format Ensure the tape cartridge is the correct media type See Cartridge Compatibility on page 36 u Firmware update is in progress The drive is in the prosess of u...

Страница 51: ...llowing are U S trademarks of Hewlett Packard Company International Business Machines Corporation and Seagate Technology Linear Tape Open LTO Ultrium Tape Drive Microsoft is a registered trademark of Microsoft Corporation in the United States or other countries or regions or both Solaris and Sun are registered trademarks of Sun Microsystems Incorporated Other company product and service names may ...

Страница 52: ...52 LTO 6 Half Height SAS Tape Drive Trademarks cognitas Gesellschft für Technik Dokumentation mbH 2013 Pfad C Programme FCT tim_app tim_local work PICHOL OBJ_DOKU 18783 001 fm ...

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