42
LTO-6 Half-Height SAS Tape Drive
Troubleshooting
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1.
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The drive will not
load a tape
cartridge.
One of the following has occurred:
●
A tape cartridge is already inserted. To remove the
cartridge, press the Unload button. If the cartridge
does not eject, turn off the power to the drive, then
turn it back on. After the green Ready/Activity status
light becomes solid ON, press the Unload button to
eject the cartridge.
●
The tape cartridge was inserted incorrectly. To
properly insert a cartridge, see
"Inserting a Tape
Cartridge" on page 29
.
●
The tape cartridge may be defective. Insert another
tape cartridge. If the problem exists for multiple
cartridges, the drive is defective. Replace the
defective drive with a new drive.
●
The drive has no power. Connect power to the drive.
●
The drive has exceeded its maximum operating
temperature. Power OFF the drive until the
temperature of the drive has returned to the normal
operating temperature range. If the problem persits,
check the environmental conditions.
The drive will not
unload the tape
cartridge.
The tape cartridge is stuck or is broken. Press the
Unload button. If the cartridge does not eject, turn off the
power to the server, then turn it back on (note that the
mid-tape recovery could take up to ten minutes to
complete). If the cartridge still does not eject, contact
your sopport partner.
The drive does not
respond to server
commands.
Power cycle the server. If the problem reappears,
please contact your support partner.
If the problem is
this...
Do this...
Table 5: Half-high drive troubleshooting tips
