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Troubleshooting and tips

Refer to the safety notes in the "Safety/regulations" manual and in the

"Getting

started", Page 13

chapter when connecting or disconnecting cables.

If a fault occurs, try to correct it as described in the following documentation:

•

in this chapter

•

in the documentation for the connected devices

•

in the help systems of the software used

•

in the documentation for your operating system

Help if problems occur

Should you encounter a problem with your computer that you cannot resolve yourself:

►

Note the ID number of your device. The ID number is found on the type rating
plate on the back, the underside or the top of the casing.

►

For further clari

cation of the problem, contact the Service Desk for your country (see the

Service Desk list or go to

"http://ts.fujitsu.com/support/servicedesk.html"

). When you do

this, please have ready the ID number and serial number of your system.

Troubleshooting

Power-on indicator remains unlit after you have
switched on your device

Cause

Troubleshooting

The mains voltage supply is faulty.

►

Check whether the power cable is plugged
properly into the device and a grounded
mains outlet.

Internal power supply overloaded.

►

Pull the power plug of the device out of the
mains outlet.

►

Wait approx. 3 min.

►

Plug the power plug into a properly grounded
mains outlet again.

►

Switch the device on.

Fujitsu Technology Solutions

Содержание CELSIUS W520

Страница 1: ...System Operating Manual CELSIUS W520 ...

Страница 2: ...ite http ts fujitsu com For automatic driver updates go to http support ts fujitsu com com support index html Should you have any technical questions please contact our Hotline Service Desk see the Service Desk list or visit http ts fujitsu com support servicedesk html Your sales partner Your sales office We hope you really enjoy using your new Fujitsu system ...

Страница 3: ......

Страница 4: ...odifications and delivery subject to availability Any liability that the data and illustrations are complete actual or correct is excluded Designations may be trademarks and or copyrights of the respective manufacturer the use of which by third parties for their own purposes may infringe the rights of such owner You will find more information at http ts fujitsu com terms_of_use html Order No Fujit...

Страница 5: ...CELSIUS W520 Operating Manual Your CELSIUS 5 Ports and operating elements 7 Important notes 9 Getting started 13 Operation 22 Troubleshooting and tips 28 System expansions 32 Technical data 62 Index 63 ...

Страница 6: ...World Corporation All other trademarks referenced are trademarks or registered trademarks of their respective owners whose protected rights are acknowledged Copyright Fujitsu Technology Solutions GmbH 2012 All rights reserved including rights of translation reproduction by printing copying or similar methods either in part or in whole Noncompliance is subject to compensation for damages All rights...

Страница 7: ...yboard 18 Connecting external devices to the parallel optional or serial port 19 Connecting external devices to the USB ports 19 Switching on for the first time installing the software 20 Switching on monitor and device 21 Installing the software 21 Operation 22 Indicators on the device 22 Switch the device on 22 Switching off the device 23 Keyboard 23 Important keys and keyboard shortcuts 24 Sett...

Страница 8: ...tiCard 39 Removing the module holder 39 Screwing the reader onto the module holder 40 Installing a module holder with reader 40 Removing a module holder with reader 41 Removing the reader from the module holder 41 Installing and removing a WLAN module optional 42 Removing the front panel 42 Removing the front fan 43 Installing the WLAN module 45 Removing the WLAN module 47 Installing the front fan...

Страница 9: ... system Depending on the configuration selected the operating system is preinstalled on your hard disk e g Windows 7 Further information on this device is also provided in the Getting Started poster in the Safety regulations manual in the Warranty manual in the operating manual for the monitor in the manual for the mainboard in the documentation for your operating system in the information files e...

Страница 10: ...mmand used to start a program start exe This font indicates information that is displayed on the screen by a program e g Installation is complete This font indicates terms and texts used in a software interface e g Click on Save names of programs or files e g Windows or setup exe This font indicates cross references to another section e g Safety information cross references to an external source e...

Страница 11: ...w of the ports and operating elements on the device Please familiarise yourself with these components before starting to work with your device Front 1 2 3 4 5 6 7 8 1 Module bays for 51 4 drives 2 Module bays for 31 2 drives 3 ON OFF switch 4 Headphone port 5 Microphone jack 6 USB ports 7 Hard disk front panel removable 8 Casing lock optional Fujitsu Technology Solutions 7 ...

Страница 12: ...Ports and operating elements Rear 1 2 3 1 Alternating voltage socket AC IN 2 Ports for external devices device dependent 3 Slot covers 8 Fujitsu Technology Solutions ...

Страница 13: ...r plug from the power socket so that the mains voltage is completely disconnected Replace the lithium battery on the mainboard in accordance with the instructions in Replacing the lithium battery Page 61 Caution components in the system can get very hot The activities described in these instructions must always be performed with the greatest care Repairs to the device must only be performed by qua...

Страница 14: ...r clean the device with water Water entering into the device could present a serious risk to users e g electric shock Ensure that no liquid enters the system The surface can be cleaned with a dry cloth If particularly dirty use a cloth that has been moistened in mild domestic detergent and then carefully wrung out Use disinfectant wipes to clean the keyboard and the mouse Energy saving disposal an...

Страница 15: ... Telecommunications Equipment and mutual recognition of conformity This equipment can be used in the following countries Belgium Bulgaria Denmark Germany Estonia Finland France Greece UK Ireland Iceland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Austria Poland Portugal Rumania Sweden Switzerland Slovakia Slovenia Spain Czech Republic Hungary Cyprus Contact the corresp...

Страница 16: ...not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between equipment and the receiver Connect the equip...

Страница 17: ...view Preparingforuse Only a few steps are necessary to put your new device into operation for the first time Select a location for device and set up device Connect external devices such as mouse keyboard and monitor Check the voltage at the mains outlet and connect the device to an electrical outlet Switch the device on You will learn more about the individual steps in the following sections Exter...

Страница 18: ...ices on casing sides without ventilation surfaces In order to avoid overheating do not cover the ventilation areas of the monitor or the device A minimum distance of 200 mm from the device must be observed for ventilation areas Do not stack several devices on top of each other Do not expose the device to extreme ambient conditions see Technical data Page 62 section Ambient conditions Protect the d...

Страница 19: ...eripherals Please make sure that you always observe the safety notes provided in Important notes Page 9 Plug all data communication cables into the sockets provided for the data telecommunication networks Plug all power cables into the grounded mains outlets USB devices are hot pluggable This means you can connect and disconnect USB cables while your device is switched on Additional information ca...

Страница 20: ... VGA monitor connection blue Monitorport Microphone port pink back of device or black front of device Microphonejack Headphones light green back of device or black front of device Headphones Audio input Line in light blue Audioinput Linein Audio output Line out light green Audiooutput Lineout PS 2 mouse port green Mouseport PS 2mouseport USB 2 0 Universal Serial Bus black UniversalSerialBus LAN LA...

Страница 21: ...y deactivated on attaching the optional display adapter If both display adapters are to be operated you must first activate this function in the BIOS setup 1 2 1 Monitor ports of the mainboard only processors with graphics core 2 Monitor ports of the optional display adapter Only attach the monitor to your device when it is switched off Follow the instructions contained in the monitor manual to pr...

Страница 22: ...USB keyboard or a PS 2 keyboard to your device Keyboard Connecting Connecting a USB keyboard Use the supplied keyboard cable only USBport Connecting Plug the rectangular connector of the keyboard cable into the rectangular socket on the underside or on the rear of the keyboard Insert the flat rectangular USB plug of the keyboard cable into one of the device s USB ports USBport Connecting a PS 2 ke...

Страница 23: ...rs are usually available on the Internet or will be supplied on a data carrier Connecting external devices to the USB ports USBdevices USBport Externaldevices Devices You can connect a wide range of external devices to the USB ports e g printer scanner modem or keyboard USB devices are hot pluggable This means you can connect and disconnect USB cables while your device is switched on Additional in...

Страница 24: ...k must be completely restored If the device is integrated into a network the user and server details as well as the network protocol are required during the software installation Contact your network administrator if you have any questions about these settings When you switch on the device for the first time the supplied software is installed and configured Plan a reasonable amount of time for thi...

Страница 25: ...ess the ON OFF switch on the front of the device The power indicator lights up and the device starts Installing the software During installation follow the on screen instructions Software Installing If anything is unclear regarding the data you are asked to input read the online Help in your operating system You will find more information on the system as well as drivers utilities and updates on t...

Страница 26: ...urns to the state it was in before it entered energy saving mode The indicator is not illuminated The device is disconnected from the mains or is ready If the device is ready it can be switched on with the ON OFF switch 3 Hard disk indicator The indicator lights up when the hard disk drive in the device is being accessed In energy saving mode the device must not be disconnected from the mains supp...

Страница 27: ...evice consumes a minimum of energy The ON OFF switch does not disconnect the device from the mains voltage To completely disconnect the mains voltage remove the power plug from the power socket If necessary switch the monitor off see the operating manual for the monitor Keyboard Keyboard Keyboard Keyboard Keyboard Keyboard Keyboard Alphanumerickeypad Cursorkeys Keys Functionkeys Numerickeypad Nume...

Страница 28: ...lection The Enter key is also referred to as the Return key Start key Keys calls up the Windows Start menu Keys Menu key calls up the menu for the marked item Windows Keys Keys Shift key enables upper case letters and the upper key symbols to be displayed Keys Alt Gr key produces a character shown on the bottom right of a key e g the sign on the Q key Keys Num Lock key By pressing the Num Lock key...

Страница 29: ...your personal data from unauthorised access You can also combine these functions Anti theft protection and lead sealing Device Device Casing Lead sealing Anti theftprotection KensingtonLock Chain 1 2 1 Holes for padlock 2 Fixture for Kensington Lock Anti theft protection You can protect your device from theft with the fixture for the Kensington Lock 1 and a Kensington MicroSaver Please consult the...

Страница 30: ...tion of the arrow 2 BIOS setup security functions Securityfunctions BIOSSetup The Security menu in BIOS Setup offers you various options for protecting your personal data against unauthorized access e g Prevent unauthorized access to BIOS Setup Prevent unauthorised system access Prevent unauthorised access to the settings of boards with their own BIOS Activate virus warnings Protect BIOS from over...

Страница 31: ...an be restricted to those users who have a corresponding SmartCard Operating the SmartCard reader optional Connect the external SmartCard reader to your system as described in the instructions for the SmartCard reader SmartCardreader After the device is switched on you will be prompted to insert your SmartCard Fujitsu Technology Solutions 27 ...

Страница 32: ... on the type rating plate on the back the underside or the top of the casing For further clarification of the problem contact the Service Desk for your country see the Service Desk list or go to http ts fujitsu com support servicedesk html When you do this please have ready the ID number and serial number of your system Troubleshooting Power on indicator remains unlit after you have switched on yo...

Страница 33: ...nnected to the monitor and to a grounded mains outlet or to the monitor socket of the device Check that the device power cable is properly plugged into the device and a grounded mains outlet Switch on the monitor and the device Monitor cable not connected Switch off the monitor and the device Check that the monitor cable is properly connected to the device and monitor Switch on the monitor and the...

Страница 34: ... system appears If the menu for selecting the operating system appears press F8 Select Safe Mode or Safe Mode with Network Go to Start Control Panel Appearance and Personalization Display to enter the correct values for the connected monitor as described in the operating manual of the monitor No mouse pointer displayed on the screen Cause Remedy The mouse is not correctly connected Shut down the o...

Страница 35: ...or the mainboard in the documentation for the programs used Installing new software When installing programs or drivers important files may be overwritten and modified To be able to access the original data in the event of any problems following installation you should backup your hard disk prior to installation Restoring the hard disk contents The instructions on how to restore the content of the...

Страница 36: ...s configuration level If further documentation was delivered with your device please also read this through carefully In addition before removing or installing system components please pay attention to the following The device must be switched off when installing removing the system expansions and may not be in energy saving mode Remove the power plug before opening the device Be careful that no w...

Страница 37: ...ake sure expansion boards are inserted straightly Never use sharp objects screwdrivers for leverage Boards with electrostatic sensitive devices ESD are identifiable by the label shown When handling boards fitted with ESDs you must always observe the following points You must always discharge static build up e g by touching a grounded object before working The equipment and tools you use must be fr...

Страница 38: ...Page 9 Disconnect the mains plug from the mains outlet Only insert the power plug after you have closed the casing Remove any connected wires which are in the way On devices with a casing lock Unlock the casing Lay the device on its side in the manner shown 1 2 Pull the locking device 1 and swivel the side part in the direction of the arrow 2 34 Fujitsu Technology Solutions ...

Страница 39: ...and drives in your device The casing can accommodate multiple accessible and non accessible drives two drive bays for accessible 51 4 drives two drive bays for accessible 31 2 drives Drive bays for multiple non accessible 21 2 and 31 2 drives hard disks four 31 2 drives standard or two 31 2 drives and two 21 2 drives optional Accessible drives are e g DVD or CD ROM drives into which a data medium ...

Страница 40: ...ing Page 34 To use the latch function of the accessible 51 4 inch drive you must fit the corresponding drive cover before installing the drive in the casing Proceed as follows 2 3 1 Unlock the drive cover 1 Push the drive metal plate upwards 2 so it is released from the catches with which it is secured Lift the drive cover away from the casing 3 1 36 Fujitsu Technology Solutions ...

Страница 41: ...or the 5 1 4 inch drive Page 36 Do not throw away the cover For cooling and protection against fire you must refit the cover if you remove the drive again later see Removing an accessible drive Page 38 1 Slide the accessible drive together with the attached drive metal plate into the casing until it engages 1 Connect the cables to the drive Make sure the polarity is correct Close the casing see Cl...

Страница 42: ...n the casing 1 Slide the drive cover downwards 2 so that the drive cover clicks into the catches If necessary make the required settings on the remaining hard disk drives If you are not installing a new drive reinstall the cover optional which was previously removed The drive bay must be closed off to ensure cooling to protect against fire and to prevent the entry of foreign bodies Close the casin...

Страница 43: ...device with a SmartCard or MultiCard reader the module holder SmartCard or MultiCard reader are already built in on delivery If you have ordered a device without a SmartCard or MultiCard reader a blind cover is installed instead of the module holder Removing the module holder Requirement open the casing see Opening the casing Page 34 Disconnect the cables connected to the module holder 1 1 2 Remov...

Страница 44: ...he module holder a Fasten the reader with the screws 2 Installing a module holder with reader 2 2 1 Push the module holder into the casing in the direction of the arrow 1 Fasten the module holder with the screws 2 Connect the cables to the boards and the mainboard Make sure the polarity is correct Close the casing see Closing the casing Page 35 40 Fujitsu Technology Solutions ...

Страница 45: ...Removing the reader from the module holder Page 41 and reinstall the module holder corresponds to Installing a module holder with reader Page 40 or Remove the reader from the module holder see Removing the reader from the module holder Page 41 and install the metal and plastic cover in the drive bay Close the casing see Closing the casing Page 35 Removing the reader from the module holder 1 1 Undo...

Страница 46: ...e Removing the front panel Requirement open the casing see Opening the casing Page 34 To access the WLAN module bay you first need to remove the front panel 1 1 1 2 Lift the locking lugs on the front panel 1 Fold the front panel in the direction of the arrow 2 and remove it from the casing 42 Fujitsu Technology Solutions ...

Страница 47: ... WLAN module bay you need to remove the front fan after removing the front panel The front fan is secured using several locking hooks that will need to be unlocked one after the other Disconnect the fan cable from the mainboard 1 1 a a 2 2 Push the top locking hooks a in the direction of the arrow 1 and tilt the front fan in the direction of the arrow 2 Fujitsu Technology Solutions 43 ...

Страница 48: ...4 Press and hold down the lower locking hooks b in the direction of arrow 2 and at the same time push the fan in the direction of arrow 3 The fan is unlocked Remove the front fan from the casing 4 44 Fujitsu Technology Solutions ...

Страница 49: ...ns Installing the WLAN module Remove the metal panel The slot for the WLAN module is protected by a metal cover on delivery 1 Break out the pre stamped metal cover 1 with a screwdriver Fujitsu Technology Solutions 45 ...

Страница 50: ...to the slot in the direction of the arrow 1 Ensure that the screw holes on the casing and those on the WLAN module are precisely aligned over one another Secure the WLAN module with the screws 2 Attach the cables to the WLAN module and mainboard 46 Fujitsu Technology Solutions ...

Страница 51: ...expansions Removing the WLAN module Detach the cables from the WLAN module and mainboard 1 1 2 Undo the screws 1 Pull the WLAN module out of the bay the direction of the arrow 2 Fujitsu Technology Solutions 47 ...

Страница 52: ...nsions Installing the front fan a a 1 1 Put the lower locking hooks into the notches a 1 b b 2 Push the front fan in the direction of arrow 2 until the lower locking hooks b engage 48 Fujitsu Technology Solutions ...

Страница 53: ... the front panel see Securing the front panel Page 49 Securing the front panel 1 1 1 a a a Put the front cover onto the guide openings on the right of the casing Fold the front panel in the direction of the arrow 1 until the catches a engage Close the casing see Closing the casing Page 35 Fujitsu Technology Solutions 49 ...

Страница 54: ... 2 inch drives and two 31 2 inch drives or four 31 2 inch drives Installing hard disks The principles for installing removing hard disks for the device as described below are identical for all types of hard disk Only the size and alignment of the hard disk in the casing may vary install either horizontally or vertically depending on the hard disk type The following images illustrate the installati...

Страница 55: ...e unlocking keys on the sides of the hard disk front panel 1 Fold the hard disk front panel in the direction of the arrow 2 and remove it from the casing Removing the protective grille 1 Pull the protective grille away from the casing 1 Fujitsu Technology Solutions 51 ...

Страница 56: ...ve grille in front of the drives must also be secured against unauthorised opening Requirement remove the protective grille see Removing the protective grille Page 51 EasyChange rails for a second hard disk drive are mounted on the drive cage Secure the EasyChange rails on the side of the hard disk by inserting the upper pins of the EasyChange rail in the corresponding holes on the hard disk 52 Fu...

Страница 57: ... The principles for installing removing hard disks for the device as described below are identical for all types of hard disk Only the size and alignment of the hard disk in the casing may vary install either horizontally or vertically depending on the hard disk type The following images illustrate the installation of a 31 2 drive Removing the hard disk drive On devices with a casing lock Open the...

Страница 58: ...disk drive out of the drive cage in the direction of the arrow 2 Pull the EasyChange rails off the hard disk drive If you no longer need the EasyChange rails secure them again at their location in the drive cage It may be necessary to modify the entry for the drive in the BIOS Setup 54 Fujitsu Technology Solutions ...

Страница 59: ... protective grille is secured Reattach the front panel to the casing see Securing the hard disk front panel Page 55 Securing the hard disk front panel 1 Position the hard disk front panel in the guide openings on the bottom of the casing as illustrated Fold the hard disk front panel in the direction of arrow 1 until you feel it engage Fujitsu Technology Solutions 55 ...

Страница 60: ...for the mainboard Boards may already be installed on shipment Board Board Installing a board If possible always install display adapters in the second slot from the right Open the casing see Opening the casing Page 34 Board 1 2 Push the retaining clip 1 towards the slot cover to unlock it then move it towards the back panel of the device Pull the slot cover out of the slot in the direction of the ...

Страница 61: ...until you feel it click into place 2 Connect the cables to the board For display adapters with an additional power connection 65 W attach the display adapter power cable to the power supply Close the casing see Closing the casing Page 35 If you have installed or removed a board please check the relevant slot settings in the BIOS Setup If necessary change the settings Further information is provide...

Страница 62: ...Disconnect the cables connected to the board 1 2 Push the retaining clip 1 towards the slot cover to unlock it then move it towards back panel of the device Pull the board out of the slot in the direction of the arrow 2 Place the board in suitable packaging 58 Fujitsu Technology Solutions ...

Страница 63: ... PCI board please check the relevant PCI slot settings in the BIOS Setup If necessary change the settings Further information is provided in the PCI board documentation Installing and removing processor cooling devices Removing the heat sink The shape and position of the heat sink are device dependent Open the casing see Opening the casing Page 34 Disconnect the cable of the fan FAN1 from the main...

Страница 64: ...ee Removing the heat sink Page 59 Replace the processor as described in the manual for the mainboard Install the heat sink again see Installing the heat sink Page 60 Close the casing see Closing the casing Page 35 Mainboard expansions Details on how to upgrade the main memory or the processor of your device can be found in the manual for the mainboard Upgrades Lithiumbattery Processor Mainmemory M...

Страница 65: ...ufacturer Do not dispose of lithium batteries with household waste They must be disposed of in accordance with local regulations concerning special waste Ensure that you observe the correct polarity when replacing the lithium battery Lithiumbattery Replacing Replacing Replacing lithiumbattery Battery The lithium battery holder exists in different designs that function in the same way 1 2 3 1 2 3 I...

Страница 66: ...iguration approx 11 kg Ambient conditions Environment class 3K2 Environment class 2K2 DIN IEC 721 part 3 3 DIN IEC 721 part 3 2 Temperature Operation 3K2 10 C 35 C Transportation 2K2 25 C 60 C The formation of condensation is not permitted while the device is in operation Clearance required to ensure adequate ventilation without air vents with air vents min 10 mm min 200 mm The data sheets of thes...

Страница 67: ... PS 2 keyboard 18 Connecting keyboard 18 mouse 18 PS 2 keyboard 18 PS 2 mouse 18 USB keyboard 18 Contents of delivery 13 Cord see Cable 15 Ctrl Alt Del 24 Cursor keys 23 D Data protection 25 Device Connections 16 setting up 14 Device drivers Parallel port 19 Device drivers Serial port 19 Device Anti theft protection 25 closing 35 Lead sealing 25 opening 34 switching off 23 switching on 21 22 trans...

Страница 68: ...attery replacing 61 Lock 26 Low voltage directive 11 M Main memory 60 upgrading 60 Mainboard Upgrades 60 Mains adapter connecting 14 Microphone jack 16 Monitor port 16 Monitor switching off 23 switching on 21 22 Mouse port 16 Mouse connecting 18 N Note safety 9 Notes CE marking 11 important 9 Numeric keypad 23 O ON OFF switch 24 Overview Device 5 P Packaging 13 Packaging unpacking 13 Parallel port...

Страница 69: ...25 SmartCard reader operating 27 Software installing 20 21 System expansion 32 System settings BIOS Setup 25 System unit see Device 10 T Transportation 9 10 U Universal Serial Bus 16 Upgrades Mainboard 60 Upgrades device 32 USB devices connecting 19 USB port 18 USB port connecting devices 19 connecting keyboard 18 connecting the mouse 18 User Documentation DVD 10 W Workstation 14 Fujitsu Technolog...

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