Customer Support and maintenance
Architecture and strategies
72
U41855-J-Z125-3-76
2.9.4.2
Tasks and responsibilities when installing updates
The table below shows the tasks of the administrator and of Customer Support and also the
sequence when installing and managing updates.
Update type Administrator
Service
Security fix
All tasks are performed by the administrator:
–
Clarify requirements
–
Provide maintenance window (if
necessary)
–
Procure security fix
–
Transfer security fix to system
–
Install security fix and, if necessary,
activate it explicitly with reboot
Inform and support the customer
when required
Hot fix
–
Provide maintenance window (if
necessary)
–
Clarify requirements
–
Procure hot fix
–
Transfer hot fix to system (via
remote service or on site)
–
Install hot fix (via remote service
or on site)
Add-on pack –
Clarify requirements
1
–
Procure software
–
Transfer software to system
–
Install/uninstall software
1
with respect to optional add-on packs or new versions of the add-on packs installed by default
–
Clarify requirements
1
Содержание BS2000
Страница 12: ...Content U41855 J Z125 3 76 ...
Страница 102: ...Working with the SE Manager Operating the SE Manager 100 U41855 J Z125 3 76 ...
Страница 156: ...Installing an operating system on an Application Unit Systems on Application Units 154 U41855 J Z125 3 76 ...
Страница 296: ...Managing energy settings Managing hardware 294 U41855 J Z125 3 76 ...
Страница 300: ...Managing an SU Cluster Managing a cluster 298 U41855 J Z125 3 76 ...
Страница 332: ...Alarm management Managing logging functions 330 U41855 J Z125 3 76 ...
Страница 356: ...Working with EMDS Appendix 354 U41855 J Z125 3 76 ...
Страница 366: ...Related publications 364 U41855 J Z125 3 76 ...