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Guarantee terms
Guarantee period
Conditions for claims against the guarantee
Reasons for loss of the guarantee
Costs not covered by the guarantee
Further information about the guarantee
11 Guarantee terms
As manufacturer, FRITSCH GmbH provides – above and beyond any guarantee
claims against the seller – a guaranty valid for the duration of two years from the
date of issue of the guarantee certificate supplied with the device.
Within this guarantee period, we shall remedy all deficiencies due to material
or manufacturing defects free of charge. Rectification may take the form of
either repair or replacement of the device, at our sole discretion. The guarantee
may be redeemed in all countries in which this FRITSCH device is sold with our
authorisation.
This guarantee is subject to the condition that the device is operated according to
the instructions for use / operating manual and its intended use.
Claims against the guarantee must include presentation of the original receipt,
stating the date of purchase and name of the dealer, together with the complete
device type and serial number.
For this guarantee to take effect, the answer card entitled "Securing of Guar-
antee" (enclosed with the device) must be properly filled out and despatched
without delay after receipt of the device and be received by us within three
weeks or alternatively,
must be carried out with the above-
mentioned information.
The guarantee will not be granted in cases where:
■
Damage has arisen due to normal wear and tear, especially for wear parts,
such as: Crushing jaws, support walls, grinding bowls, grinding balls, sieve
plates, brush strips, grinding sets, grinding disks, rotors, sieve rings, pin
inserts, conversion kits, sieve inserts, bottom sieves, grinding inserts, cutting
tools, sieve cassettes, sieve and measuring cell glasses.
■
Repairs, adaptations or modifications were made to the device by unauthor-
ized persons or companies.
■
The device was not used in a laboratory environment and/or has been used
in continuous operation.
■
Damage is present due to external factors (lightning, water, fire or similar) or
improper handling.
■
Damage is present that only insubstantially affects the value or proper func-
tioning of the device.
■
The device type or serial number on the device has been changed, deleted,
removed or in any other way rendered illegible
■
The above-mentioned documents have been changed in any way or rendered
illegible.
This guarantee excludes any costs for transport, packaging or travel that accrue in
the event the product must be sent to us or in the event that one of our specialist
technicians is required to come to your site. Any servicing done by persons not
authorised by us and any use of parts that are not original FRITSCH accessories
and spare parts will void the guarantee.
The guarantee period will neither extend nor will a new period of guarantee
begin in the event that a claim is placed against the guarantee.
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