Using the Phone
Page 23
FortiFone User Guide
Putting a call on hold
When placing a call on hold, the held party cannot hear you and you will not hear the held party.
The held party will hear MOH, Music On Hold, if configured with the phone system.
While a call is on hold, you can answer or place other calls and can toggle between held calls.
The phone screen displays calls that are currently on hold at your extension while you are on a
call and after the current call has ended.
To place a call on hold:
• Tap the
Hold
softkey. The call status changes to hold and you receive dial tone. You can then
select another line to answer or place a call.
To toggle between two calls on the same line:
• Tap the
Resume
softkey.
To retrieve a call held on a different line:
• Tap the flashing programmable key associated with the call on hold.
Attended call transfer
Calls can be announced to a transfer party before making the transfer.
To transfer an active call:
1.
Tap the
Transfer
softkey. The active call status changes to hold and you receive dial tone to
dial an alternate extension/number.
2.
Dial the extension or phone number, or tap a programmable key linked to an extension.
3.
Wait for the remote party to answer and announce the transfer.
4.
Hang up the handset or tap the
Transfer
softkey again to complete the transfer. To cancel
the transfer, tap the
EndCall
icon.
Blind call transfer
You can transfer an active call to another extension without talking to the party receiving the
call. The call transfers to the new party without verifying that the new party is there or willing to
receive the call.
To transfer a call without announcing the transfer
Manual method
1.
Tap the
Transfer
softkey.
2.
Dial the extension or phone number, or tap a programmable key linked to an extension.
3.
Hang up the handset to complete the transfer, or tap the
EndCall
icon to cancel the
transfer.
Simple method
If programmable keys are programmed to monitor extensions, the blind transfer process
becomes a one-touch process.
• To blind transfer while on a call, simply tap a programmable key associated with an
extension and the call is transferred.
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