15
Trouble Shooting
Problem # Solution
Check circuit breakers or fuses that supply power to the area
Check that the wall switch that provides power to the fan is on
Ensure that your remote is under 33’ (10m) away from your fan or closer if objects are in the way
Check batteries in your remote control
If you have done all of the above disconnect the circuit breakers or fuses that provide power to the area and
check your wiring according to the Electrical Installation diagram
Ensure that the outlet box is secure and that the rubber isolating pads that come attached to the Mounting
Bracket are in place between it and the electrical outlet box
If you have forgotten the wake-up call, unplug your VCC, wait for 10s and then re-plug it.
Your VCC will tell you the wake-up call for it
Check the yoke set screws and tighten
Check the set screw between the hanging ball and down rod and tighten
Check that all blade related screws are tight and secure
Call our customer service if the wobbling continues
Ensure all fan screws are tight
Ensure that the glass shade is positioned properly in the housing and that the clamps are tight
Ensure that he canopy is not hitting the ceiling, adjust if necessary
Allow for a 24 hour break in period, most noises in a new fan disappear within this time
Check that batteries are installed properly in the battery compartment (AAA not supplied)
Check that batteries are fresh and that there has been no fluid leakage or rust
Ensure that your remote is under 33’ (10m) away from your fan or closer if objects are in the way
The Pairing between your remote control and the fan might have been dropped. Turn the switch that provides
power to your fan OFF. After 5 seconds turn it back on again. Immediately press for 5 seconds the ON/OFF
switch in your remote. You will hear a "beep" from your fan. Your remote has been successfully re-paired.
Check that VCC is connected properly to a working USB transformer
Ensure that there is power in the receptacle where you connected the USB transformer
Check in your App that your device is not locked nor muted
Ensure that your VCC is under 33’ (10m) away from your fan or closer if objects are in the way
Ensure that you are under 16’ (5m) away from your VCC when you are giving it commands
Try changing the cadence (speed) when you are saying the wake-up call or a command
Ensure that your set-up was done properly and that you are using the correct wake-up call
If everything above has failed or if you are installing a VCC that has been deleted in the App, you can do 3
quick short presses of the button at the lower part of the VCC, then one long press (3 sec). Your VCC will say
“Decoupled” and it will be RESET back to original specifications. You will need to install again your VCC.
Please go to the appropriate section.
WARNING: You will need to install and pair again your VCC.
Check that VCC is connected properly to a working USB transformer
Ensure that your phone is under 33’ (10m) away from your VCC or closer if objects are in the way
Ensure that no other User is engaged at this moment with the App
If you are having issues or if there is a time lag in the response of your App, refresh your App by closing and
re-opening it
If everything above has failed or if you are installing a VCC that has been deleted in the App, you can do 3
quick short presses of the button at the lower part of the VCC, then one long press (3 sec). Your VCC will say
“Decoupled” and it will be reset back to original specifications. You will need to install again your VCC. Please
go to the appropriate section.
WARNING: You will need to install and pair again your VCC.
Ensure that there is power in the receptacle where you connected the USB transformer
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Check that the connexions between the wires from the motor and the wires from the light are done well
(White with White, Black with Black) and secure
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If the light flickers, check that all the grounding is done properly. The Receiver, the Ball of the Down Rod, your
Box, your bracket and the ground in your electric supply bundle have to be securely connected
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4
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5
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2
Fan Does
Not Start
Fan
Wobbles
Fan is
Noisy
Remote
Does Not
Work
Your App
Does Not
Work
Properly
VCC Does
Not Work
Properly
A
B
C
D
F
Light Does
not Work
Properly
G
E
