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V2.0 subject to changes | Webdyn © by Flexitron Group
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FAQ
Why has the hub stopped uploading files to the FTP server?
Please check these items in this order:
• The battery level: if the battery level is too low or empty, the product will not run properly or not
run at all.
• Modem reception level: a bad signal at the modem may also prevent the hub from uploading
files. Look to move the product or install an external antenna to improve signal quality.
•
The last configuration file: a bad configuration file can block the product.
How do I know if the product is started?
Remotely, by checking the regularly uploaded files if the product configuration is correct.
On site, by passing the magnet over the product, you will hear 3 short beeps.
How to replace a product by another?
Replace the product and inject the configuration from the old product into the new one. If a white list is
used, remember to inject it into the new product as well.
Can the concentrator decrypt the encrypted data received from WM-Bus equipment?
No, the concentrator is not able to decrypt data from WM-BUS equipment because it does not have a
safe on board to guarantee the security of the encryption keys of your equipment. The recovered data is
deposited without modification (without decryption) by the concentrator on your remote server.
