Warranty service conditions
Warranty service conditions
DISHWASHERS
31
Operation and installation manual
The products are subject to free repair, if used
only for personal, family or other needs, not relat-
ed to business activities, or satisfying household
requirements in an office of a company, institution
or enterprise. The use of the products for purpos-
es differing from above is deemed violation of the
operation regulations.
The warranty certificate confers a right on free
repair of the product within 12 months from the
purchase date. Should you have any questions
regarding the maintenance service, please con-
tact the official representative of the brand. The
contact details are on the web site of our partner
krona-steel.com. Within the warranty period de-
fective parts of the products are subject to free
repair or replacement with new ones. It is the Ser-
vice Center that has to decide whether the defec-
tive products shall be repaired or replaced.
The service life of the product is 7 (seven) years.
The service life starts on the purchase date.
If it turns out to be impossible to determine the
purchase date, the service life shall start on the
manufacturing date, encoded in the product serial
number which is on the manufacturer's plate.
The manufacturer’s plate availability is an obliga-
tory condition! Make sure it is available and keep
it for the entire service life of the product. If it is
not available, it may turn out impossible to deter-
mine the product model, manufacturing date. As
a consequence, a request for a free repair may
be declined.
The free repair is only possible with a properly and
duly filled in warranty certificate, sale receipt for
a product purchased, other documents to confirm
the warranty period of the product submitted for
repairs or diagnostics.
When buying a product, make sure the warrant
certificate is duly filled in, contains no corrections
and bears the purchase date, the stamp of a sales
agency and signature of a sales assistant (includ-
ing a tear-off card), model and the serial number
of the product.
Before you call a Service Center specialist,
please carefully read the operation regulations.
If the product turns out to be non-defective upon
diagnostics performed by the specialist, the Ser-
vice Center reserves the right to demand an un-
grounded call payment from the customer, basing
upon the current price list.
Any complaints with regard to quality of the com-
ponents are subject to consideration only upon
the quality inspection (technical condition inspec-
tion) to be conducted by a representative of the
authorized Service Center.
The manufacturer shall not be liable for any dam-
age to a customer or property of a customer and
not be obliged to perform free repairs on the oc-
currence of any of the following:
– documents are missing to confirm the right for
free repairs;
– repairs have not been performed by authorized
persons, the product design has been changed,
the product intervention is found, conflicting
with the operation regulations;
– the operation regulations have been violated,
stated in the product manual;
– installation regulations have been violated, as
stated in the product manual;
– the product has not been timely serviced and
maintained, as the product manual requires;
– the product has been connected to a water sup-
ply system, the water pressure of which differs
from values specified in the product manual;
– the components and consumables have been
replaced (accessories, lighting lamps*, filters,
remote control devices, water supply (without
the aqua-stop system) / water drain hoses of
* Except backlight lamps, unless its replacement procedure is described in the operation manual. It is only the
replacement procedure that is free, not the lamp itself.
