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USER MANUAL
©2019 Flash Technology, LLC Page 10
Handheld Controller
– PAPI
4.0
Troubleshooting
Symptom Cause Solution
Controlled product’s
output is off
Controlled product is
unresponsive to wireless
control
Able to transmit wireless
commands
Controlled product’s infrared output mode
is selected on
De-select the IR key on the Handheld
Controller; send a visible output
command
Controlled product’s battery is not
connected Connect the controlled product’s battery
Controlled product’s
output is on or off
Controlled product is
unresponsive to wireless
control
Able to transmit wireless
commands
Mismatched groups
Ensure the Handheld Controller’s and
controlled product’s group match
UCS is enabled Ensure the
Handheld Controller’s and
controlled product’s UCS match or turn
off UCS
Controlled product’s
output is on or off
Controlled product is
unresponsive to wireless
control
Able to transmit wireless
commands
Unable to transmit
wireless commands
Environment Ensure all antennas are connected, there
is clear line-of-sight, controlled products
are within the possible range, and the
Handheld Controller is elevated
Incorrect PIN entered Enter the correct PIN to be able to
transmit commands
PIN has been changed and is unknown Perform a Factory Reset
Unable to transmit
wireless commands
Handheld Controller’s battery state of
charge is too low
Charge the battery using the POWER
connector
Passthrough is enabled Disconnect harness from RS 232
connector and Passthrough will be
disabled
ARCAL Mode is enabled Disable ARCAL Mode
Product stuck in Infrared
mode Handheld controller confusion Send AUTO, LOW, IR <ENTER>
Send AUTO, LOW <ENTER>