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BEFORE YOU CALL FOR SERVICE
User warnings
Your washer is capable of self diagnosis and may sound a series of beeps and display
a notification or warning to inform you when there is a problem. In most cases you will be
able to address the problem the washer is alerting you to. Check this chart before you call
for service.
PROBLEM
DISPLAYED AS
WHAT TO DO
Keylock is
activated
Press and hold for three seconds.
Pump filter
is blocked
Clean the pump filter.
The washer
is not getting
any water
Check the tap(s) have been turned on.
If there is no hot water connection the washer will
heat the water itself, but there must be a cold water
connection to the cold valve.
Check the hose connections. If the cold water
supply is connected to the hot valve and there is no
connection to the cold valve the washer will not fill.
Check the inlet hose(s) filters are not blocked, the
hose(s) are not kinked and are attached correctly.
Check that the drain hose is not too low or pushed
into the standpipe too far. This will cause the water to
siphon out of the washer.
Check that the cold water temperature does not
exceed the 35°C temperature requirement.
Check the water flow rate. It maybe too low.
The washer is
out of balance
The wash load has gone out of balance at some point
during the cycle. Press
to stop the message. You
may notice the load feels wetter than usual, as the
washer has adjusted the spin speed to compensate for
the out of balance. If you want to improve the dryness
of the load, manually re-distribute the load and remove
items if necessary. Close the door, adjust the spin speed
if necessary and press
to start the washer.
Check the washer is level.
