Limited warranty
When you purchase any new Fisher & Paykel whiteware product for personal or consumer use
you automatically receive a two year limited warranty covering parts and labor for servicing
within the 48 mainland United States, Hawaii, Washington DC and Canada. If your product
qualifies, you also receive an additional eight year parts only warranty on the Direct Drive motor
part only. This additional eight year warranty commences on the day following the expiry of the
two year limited warranty and excludes the motor controller and labor.
In Alaska the limited warranty, and, if your product qualifies, the additional eight year Direct
Drive motor part only warranty (excluding the motor controller and labor) is the same except
that you must pay to ship the product to the service shop or the service technician’s travel to
your home. Products for use in Canada must be purchased through the Canadian distribution
channel to ensure regulatory compliance.
If the product is installed in a motor vehicle, boat or similar mobile facility, you receive the same
two year limited warranty, and, if your product qualifies, additional eight year Direct Drive motor
part only warranty (excluding the motor controller and labor) but you must bring the vehicle,
boat or mobile facility containing the product to the service shop at your expense or pay the
service technician’s travel to the location of the product.
To see if your product qualifies for the additional eight year parts only Direct Drive motor
warranty, refer to our website:
www.fisherpaykel.com/smartdrive
Fisher & Paykel undertakes to:
Repair or at its option replace without cost to the owner either for material or labor any part of
the product, the serial number of which appears on the product, which is found to be defective.
For any product covered by the additional eight year parts only Direct Drive motor warranty,
Fisher & Paykel will also repair (as to parts) or, at its option, replace any Direct Drive motor (but
not the motor controller) which is found to be defective within eight years following the expiry
of the two year limited warranty. You will be responsible for any labour costs. If we are unable to
repair a defective part of the product after a reasonable number of attempts, at our option we
may replace the part or the product, or we may provide you a full refund of the purchase price of
the product (not including installation or other charges).
These warranties extend to the original purchaser and any succeeding owner of the product for
products purchased for ordinary single-family home use.
All service under the above warranties shall be provided by Fisher & Paykel or its Authorized
Service Agent during normal business hours.
How long do these warranties last?
Our liability under the limited warranty expires two years from the date of purchase of the
product by the first consumer. The additional Direct Drive motor part only warranty expires
eight years after the expiration of the two year limited warranty.
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