User notice Primaprotect
version 1.0
22
Troubleshooting
Problems Probable
Causes
Solutions
The LEDs of the system do
not light up
Battery
pack
Check the connexion of the
battery packs (9V & 3V)
The siren goes off
inopportunely in” monitoring”
mode.
Wrong alignment
Proceed with the alignment.
LED « failure » blinks and
an audible sound
Weak batteries
Refer to § 7 failure weak
batteries
The siren goes off
inopportunely in temporary
deactivation mode
Safety bracelet accidentally
wet.
Check the sate of the bracelet.
Impossibility to carry out the
recognition or cancel a
recognition of an accessory.
Weak battery of the
accessory
Identify the weak battery and
change it
The sensor bracelet does
not work
The electrodes are
obstructed
Weak battery
The distance between the
bracelet and the master post
is too big.
Clean the electrodes
Change the battery
Re-examine the installation and
the position of the system.
10 Guarantee, responsibility
Within 15 days of your purchase, the installation sheet must be signed and returned to
FIRSTINNOV, along with the copy of your invoice. The products provided with the Kit
Primaprotect (Batteries not included) are guaranteed for two years from the purchase date.
If during the guarantee, a product is defective because of a manufacturing defect,
FIRSTINNOV will fix or replace (at the appreciation of FIRSTINNOV) the device or its
defective parts according to the conditions specified herein. FIRSTINNOV reserves the
right to replace the defective products or their spare parts by new products, new parts, or
parts revised in the factory. The present guarantee is limited to the replacement of parts
recognized as defective by the company FIRSTINNOV. All parts must be returned in their
original packaging and shipping costs are at the purchaser’s expense.
Dear customer,
Approximately 90% of the returns are due to a wrong utilization of the product that could
be easily solved by calling our following number
08 92 259 220
and ask for information or
sending an e-mail to :
We would be grateful if you could use these means of contact before returning the device
to your supplier. That way, we are hoping to better help you enjoy your product without any
inconvenience.
If the product presents eventual defects, please directly contact the retailer where you
have purchased the equipment. For this reason, we strongly advice you to keep your
invoice.
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