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•
Does the SeriTek/5PM work with all PPC and Intel based Macintosh computers?
No, SeriTek/5PM only works with computers with at least one PCI, PCI-X or PCIe slot
available. If your system lacks PCI, PCI-X or PCIe slots you cannot install the SeriTek/2SE4,
SeriTek/2ME4-E, SeriTek/2SE2-E and SeriTek/2SM2-E host adapters.
•
My older Parallel ATA hard drives and peripherals have jumper settings.
However I can’t find jumper settings on my new Serial ATA hard drive or
peripheral. How can I set it to Master or Slave; is there any way to set the SCSI
ID?
Serial ATA hard drives and peripherals are internally configured as Master drives. Only one
drive can be attached to each Serial ATA bus/connector. There is no need to change
settings on either the drive or the controller.
VI. Product
Support
Technical Support
For additional information on how to use SeriTek/5PM, download the latest firmware updates, or for
technical assistance, please visit us at
www.firmtek.com
, or email us at
.
Please provide the following information when contacting us:
•
Product model and serial number
•
Computer model
•
Computer OS type and version (example: Mac OS X, version 10.2; Windows 2000 or Windows
XP)
•
Hardware and software installed on your system
•
Contact information including daytime telephone number and email address
•
A detailed description of the question or problem
Return Merchandise Authorization
If FirmTek technical support determines the product needs to be repaired or replaced, a Return
Merchandise Authorization (RMA) number and shipping address will be provided. Please pack the
product in the original shipping container and include all of the original packaging - including the
static bag, all hardware, software, cables, and other accessories that came with the original
product. You are responsible for shipping and insurance costs, and any damage incurred due to
improper packaging or transport.
FirmTek reserves the right to determine whether the product is to be repaired or replaced with new
or refurbished parts, or with a new or refurbished product. Standard United States return shipping
charges will be paid by FirmTek. Foreign and other shipping methods such as express shipping
are available for an additional charge.
Write down the RMA number on the outside of the shipping container, and include the following
information with the shipment:
•
A description of the problem
•
A copy of the original purchase invoice
•
Return shipping address
•
Contact information including daytime telephone number and email address
FirmTek, LLC reserves the right to refuse shipments missing a valid RMA number.
VII. Product Warranty and Disclaimers
FirmTek warrants to the original buyer only that this product shall be free from defects in material
and workmanship for a period of one year from the original date of purchase. This warranty is valid
only when the original purchase invoice is provided. This warranty shall not apply to any defects
resulting from improper handling, misuse, misapplication, abuse, or unauthorized modification(s)
which are performed by the end user.
