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VI. Product Support
Technical Support
For additional information on how to use miniSwap/ES, download the latest updates, or for
technical assistance, please visit us at
www.firmtek.com
, or email us at
.
Please provide the following information when contacting us:
•
Product model and serial number
•
Computer model
•
Computer OS type and version (example: Mac OS X, version 10.2; Windows 2000 or Windows
XP)
•
Hardware and software installed on your system
•
Contact information including daytime telephone number and email address
•
A detailed description of the question or problem
Return Merchandise Authorization
To obtain limited warranty service, you must first obtain a Return Materials Authorization (RMA)
and ship-to address by contacting FirmTek at http://www.firmtek.com/support. Please, request the
RMA by filling out the form at the bottom of the page.
NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA NUMBER.
If FirmTek technical support determines the product needs to be repaired or replaced, a Return
Merchandise Authorization (RMA) number and shipping address will be provided. Please pack the
product in the original shipping container and include all of the original packaging - including the
static bag, all hardware, software, cables, and other accessories that came with the original
product. You are responsible for shipping and insurance costs, and any damage incurred due to
improper packaging or transport. You should remove all personal information from the product
prior to its return. For your protection insure the package and ship via a traceable method such as
UPS or FedEx. FirmTek is not responsible for lost or damaged packages.
FirmTek reserves the right to determine whether the product is to be repaired or replaced with
refurbished parts, or with a new or refurbished product. Data Recovery is not covered under this
warranty and is not part of the warranty returns process.
Standard United States return shipping
charges are paid by FirmTek, Foreign and other shipping methods such as express shipping are
available for an additional charge.
Write down the RMA number on the outside of the shipping container, and include the following
information with the shipment:
•
A description of the problem
•
A copy of the original purchase invoice
•
Return shipping address
•
Contact information including daytime telephone number and email address
FirmTek, LLC reserves the right to refuse shipments missing a valid RMA number.
VII. Product Warranty and Disclaimers
FirmTek warrants to the original buyer only that this product shall be free from defects in material
and workmanship for a period of one year from the original date of purchase. This warranty is valid
only when the original purchase invoice is provided. This warranty shall not apply to any defects
resulting from improper handling, misuse, misapplication, abuse, or unauthorized modification(s),
which are performed by the end user.
FirmTek, LLC reserves the right to make changes to any products described in this manual at any
time without notice. FirmTek, LLC assumes no responsibility for the use or reliability of hardware
or software that is not supplied by FirmTek, LLC or its affiliated companies. FirmTek, LLC does not
assume any responsibility or liability arising out of the application or use of any product described
in this document, except as expressly agreed to in writing by FirmTek, LLC; nor does the purchase
