TS1700/TK18 PRINTERS OPERATION MANUAL
VP VOLTAGE ERROR
[Description]
The voltage of the VP voltage converter is out of range.
[Status flags]
This error involves the following flags activation:
n=<01>
H Printer status → Offline
bit 3
=”1”.
n=<02>
H Offline status → Error occurred
bit 6
=”1”.
n=<03>
H Error status → Unrecoverable error occurred
bit 5
=”1”.
[Recover action] This is a recoverable error. Unplug the power supply from the printer and
check if the output voltage of the power supply is within the specified range.
Replace it in case it is not working properly.
[Note]
When this error occurs, some parts of the printer may be damaged. If this
happens, the printer will be unable to recover itself and some of its
components are likely to be replaced.
THERMAL HEAD TEMPERATURE ERROR
[Description]
Due to very continuous use of the printer or due to environmental conditions,
the temperature in the thermal head may reach levels (above 80ºC), which
can damage the printer itself. When this situation occurs, an error must be
indicated in order to protect the printer from abrasion.
[Status flags]
This error involves the following flags activation:
n=<01>
H Printer status → Offline
bit 3
=”1”.
n=<02>
H Offline status → Error occurred
bit 6
=”1”.
n=<03>
H Error status → Auto-recoverable error occurred
bit 6
=”1”.
[Recover action]
The printing recovers automatically from this error when the thermal print head
temperature drops below 60ºC again.
[Note]
This error can happen if the ambient temperature is very high and the printer
is working continuously with high-density printing.
CUTTER ERROR
[Description]
If the cutter is not working correctly either due to an internal malfunction or a
paper jam, this error pattern will be triggered.
[Status flags]
This error involves the following flags activation:
n=<01>
H Printer status → Offline
bit 3
=”1”.
n=<02>
H Offline status → Error occurred
bit 6
=”1”.
n=<03>
H Error status → Unrecoverable error occurred
bit 5
=”1”.
→ Cutter error occurred
bit3
=”1”.
[Recover action]
The printer tries to automatically recover from this error at printer initialization
(turning the printer on). Remove paper jam and try recovering the cutter blade
turning the printer on some times. If the cutter blade is still blocked replace the
cutter unit.
BLACK MARK ERROR
[Description]
It will be triggered when, being the black mark option set, the printer has cut a
ticket but has not found the next black mark. The possible reasons may be:
a) The paper does not have black mark.
b) The black mark is not in the right position.
c) The black mark does not have the right size or intensity
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