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ervice Handbook | English
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Certified trading partners comprises all dealers who have completed an in-person or online training courses
and have been trained and certified by us. Become part of our dealer network and reap the benefits of being
promoted to our end customers.
As a FAZUA Certified Partner, you’ll enjoy a streamlined, hassle-free process when interacting with your
customers thanks to the Servicepartnership’s quick and easy approach to handling service cases. FAZUA
certified partners also receive a number of other benefits:
3.1.3 EXCLUSIVE ADDITIONAL BENEFITS FOR FAZUA CERTIFIED PARTNERS
Store included on the FAZUA dealer
map
FAZUA Toolbox - Advanced software
Dealer reimbursement
Exclusive promotional material
packages
Guaranteed repair turnaround time
at FAZUA of 48 h after arrival of the
component at FAZUA
FAZUA DEALER LOCATOR
As a FAZUA Certified Partner, you’ll be listed in our Dealer Locator with all your contact details. This
creates greater visibility for your business and we support you in both customer acquisition and
customer retention. It will therefore be easier for your existing and potential customers to find you
(https://fazua.com/en/support/dealer-locator/).
FAZUA TOOLBOX - ADVANCED
The FAZUA Toolbox is our diagnostics software, which plays a crucial role in the event of a fault. The software
allows you to:
Riding behavior characteristics can be set individually in the customizer. There are two
options: Simple selection of three presets per riding characteristic and an advanced option
for advanced users, where all settings can be adjusted precisely and transparently for each
riding mode.
Data transfer is exclusively available only in the Advanced toolbox. This allows e.g. the
exchange of service components and the update of the drive system to STREET / TRAIL
Adjusting the sensitivity of the touch surface of the REMOTE
View production data, usage data, live data, and settings
Run system checks and generate diagnostic reports
Implement firmware updates
Calibrate the torque sensor & motor control
You can find detailed instructions on how to use the FAZUA Toolbox in book section II. FAZUA Toolbox.
Содержание RIDE 50 TRAIL/STREET
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