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English | Service Handbook

3.9 FAZUA Firmware update

HERE YOU CAN FIND THE VIDEO

FAZUA provides firmware updates at regular intervals to constantly improve the range of functions of the drive
system. The updates can only be transferred to the drive system with FAZUA Toolbox.

Connect your e-bike to your computer.

RIDE 60: via the LED HUB

RIDE 50: via the DRIVEPACK

However, make sure that the battery is
connected.

1

After you have connected your Drive System, click

1

to call the selection menu.

2

Click

A

Online:

If you are connected to the Internet, your e-bike will automatically update itself

after selection

3

Download the latest firmware in the B2B dealer portal and save it on your computer in the folder
you already have there, in which you also saved the software.

4

Click

B

Manual

:

Select the saved firmware file to start loading the selected firmware to your

e-bike or battery.

The software briefly disconnects from the drive system and then directly connects

with it again.

The software tells you when the update has been successfully completed.

1

A

B

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Содержание RIDE 50 TRAIL/STREET

Страница 1: ...March 2022 SERVICE MANUAL ENGLISH ...

Страница 2: ...rvices 14 4 FAZUA error analysis 30 5 Dangerous goods 34 1 FAZUA Toolbox diagnostics software basics 39 2 FAZUA Toolbox user interface 42 3 FAZUA Toolbox menus 43 4 FAZUA App Connectivity 59 TABLE OF CONTENTS PART I BASICS TABLE OF CONTENTS PART II FAZUA TOOLBOX ADVANCED ...

Страница 3: ...SERVICE HANDBOOK ENGLISH Fundamentals ...

Страница 4: ...System 13 2 4 RIDE 50 FAQs 14 3 FAZUA Services 14 3 1 Your FAZUA Service 14 3 2 Service handling 20 3 3 Services for end customers 24 3 4 Responsibility for material defects 27 3 5 Care storage and transport 27 3 6 Service check at 12 month intervals 29 3 7 Useful tips 29 4 FAZUA error analysis 30 4 1 Diagram for fault analysis 31 4 2 Visual troubleshooting 32 5 Dangerous goods 34 5 1 Hazardous go...

Страница 5: ...NIT is particularly light weighing just 1 96 kg for the motor gearbox and sensors and very powerful with 60 Nm of torque without sacrificing reliability This combination allows for handling as natural as you would expect from non motorized bikes with all the benefits of an e drive The best of both worlds and therefore even more riding fun Natural driving feel almost silent smooth support More sens...

Страница 6: ...put 450 W Weight motor 1 96 kg Weight battery removable 2 3 kg Weight of battery fixed 2 2 kg Battery capacity 430 Wh Voltage 43 V Interfaces ANT Bluetooth BLE USB C Connectivity FAZUA App for Android and iOS Riding modes 3 Walk assist Yes Compatible with 3A charger only with boost function ...

Страница 7: ...ss of which mode you ride in Breeze Smooth and constant tailwind even at low pedaling power River Progressive and very sporty mode The strength of the support precisely follows the pedaling power The stronger the pedal the stronger the support from the motor Rocket Powerful support that helps to overcome the steepest climbs even with moderate pedaling power Basic settings depending on bike model W...

Страница 8: ...nd quiet powerful and compact and inspires with its natural driving feel The DRIVE UNIT weighs just 1 96 kg and can be elegantly integrated into the frame thanks to its compact dimensions FAZUA ENERGY 430 THE ENERGY STORAGE An optimum cell arrangement in a chic casing results in a compact battery for long tours Weighing only 2 3 kg the removable 430 Wh energy storage unit has an integrated handle ...

Страница 9: ... the bike the battery is automatically switched on FAZUA RING CONTROL THE INTUITIVE OPERATION The minimalist RING CONTROL on the handlebar can be operated extremely intuitively Here the driver selects the driving mode operates the walk assist or switches on the light The view can thus always remain focused on the path The RING CONTROL can only be used in combination with the LED HUB Weight 2 2 kg ...

Страница 10: ...oth BLE is also located here FAZUA CONTROL HUB THE SMART ALTERNATIVE The CONTROL HUB combines the functions of the FAZUA LED HUB and the FAZUA RING CONTROL The ergonomic control element allows you to adjust the driving modes displays all relevant information and has an ANT Bluetooth as well as USB C interface 1 3 RIDE 60 FAQs If you have any questions about the FAZUA RIDE 60 drive system we have p...

Страница 11: ... compatible with it While the RIDE 50 EVATION is the one fits all solution and the RIDE 50 STREET is made for the road the RIDE 50 TRAIL is suitable for all off road categories The new FAZUA RIDE 50 Drive System is a true performance update with 10 more power increased engine efficiency and a 6 weight reduction The sound has also become more natural and pleasant We also added a screwless USB cap t...

Страница 12: ... upgrade their e bike with the newest products Moreover product quality is extremely important to FAZUA They regard product quality as a holistic process In addition to the selection of high quality materials and components this also includes outstanding workmanship which is why the company specifically chose the Munich area for their location The RIDE 50 Drive System s production facilities as we...

Страница 13: ...t once again With the Boost function you can increase your power to 350W for a short time regardless of which mode you are in FLEXIBILITY You can deactivate the system at the touch of a button and use it as a conventional bike without any pedaling resistance You can remove the DRIVEPACK and battery in one simple movement This allows you to quickly and easily convert the bike to a pedelec and back ...

Страница 14: ...es This means the more power you apply to the crank the more support you get back INDIVIDUAL With our Customizer Toolbox or App you can adjust the support relation the ratio between rider performance and motorized support according to your customer s wishes so that the perfect mode is available for a wide variety of terrain and riding situations Breeze Gentle constant and 100 W strong tailwind eve...

Страница 15: ... reduced to prevent you stopping abruptly 2 4 RIDE 50 FAQs If you have any questions about the FAZUA RIDE 50 drive system we have prepared a questionnaire HERE that will clear up most of the inconsistencies 3 FAZUA Services 3 1 Your FAZUA Service With our wide range of services the FAZUA service team will ensure you re well prepared for your customers With help from FAZUA you ll become an expert i...

Страница 16: ...d of course all content about service such as our contact form video tutorials technical documents and much more TELESERVICE Contact the FAZUA service team to ensure that returns are handled smoothly and for help with any questions related to the our drive systems You can find our contact information in Chapter 3 2 Service handling ONLINE SHOP If you would like to order spare parts simply log in t...

Страница 17: ...efore get all service relevant information This way you too become an expert and can offer your customers first class service Dates and training locations can be found online in the B2B portal If you can t find a suitable in person training course for your purposes you can also become a certified FAZUA Certified Partner through an online training course You can find all the details on our offers o...

Страница 18: ... greater visibility for your business and we support you in both customer acquisition and customer retention It will therefore be easier for your existing and potential customers to find you https fazua com en support dealer locator FAZUA TOOLBOX ADVANCED The FAZUA Toolbox is our diagnostics software which plays a crucial role in the event of a fault The software allows you to Riding behavior char...

Страница 19: ... e bike while their components are being repaired EXCLUSIVE PROMOTIONAL MATERIAL PACKAGES After attending your training as a dealer you can purchase exclusive promotional material from our online shop for your store Visit the B2B portal for more information FAZUA PREMIUM PARTNER Become a true FAZUA expert where your customers can expect top notch service in depth product knowledge and test drive o...

Страница 20: ...Field Service X Sponsored marketing campaigns X 3 1 5 BECOME A FAZUA CERTIFIED PARTNER Log in to our dealer portal or create a new dealer account Choose one of our two certification options LIVE TRAINING ONLINE TRAINING Practical theoretical parts Registration required Online training with videos quizzes Flexible learning Sign the FAZUA Certified Partner Agreement and confirm your new certified tr...

Страница 21: ...blems that can be located directly on a FAZUA Drive System please contact our FAZUA Service team directly You can use our contact form system or call us https dealer fazua com de service Please complete the following steps before getting in touch with the FAZUA Service team SERVICE HANDLING PHASE 1 BEFORE CONTACTING US A PERFORM FAULT DIAGNOSTICS Perform first error quick analysis visually Downloa...

Страница 22: ...differentiate between two service handling levels A warranty claim or a chargeable return In the following pictures you can see the individual steps of the final service handling SERVICE HANDLING PHASE 2 AFTER CONTACTING US Warranty check positive FAZUA FAZUA sends you an order confirmation In the case of components that constitute dangerous goods battery FAZUA sends you the dangerous goods transp...

Страница 23: ...the refund form for a service case download it from the B2B portal Send the feedback questionnaire The feedback questionnaire can be found attached to your ticket email B FILL OUT THE FEEDBACK QUESTIONNAIRE We look forward to hearing your opinion so that we can continue to improve our service Warranty check negative FAZUA FAZUA sends you an order confirmation In the case of components that constit...

Страница 24: ...stomer No R00815 Recipient VAT Reg No ESX1234567X Delivery number 08150 Record date 01 01 21 Due date 01 01 21 Order Confirmation Delivery address Sample Bikes Sample Street 1 0815 Sample City Sample Country Pos Art No Description Quantity Unit Price unit Tax Total 1 AS 5002000403 ENERGY 250X 8 00 Stk 245 00 0 00 1 960 00 Customs tariff number 85076000 Customs tariff number 85076000 Items net 1 96...

Страница 25: ... components please observe the following instructions If you need to ship a battery please also refer to Chapter 5 Dangerous goods on page 34 for the necessary requirements and precautions The surface of the goods must be protected with film or paper The goods must not be able to shift inside the box Accordingly the box must be sufficiently small or the goods must be cushioned with filling padding...

Страница 26: ... is a more complicated problem we refer the end customer to our FAZUA certified partners Basic software Direct contact to FAZUA Dealer search FAZUA Certified and Premium Partner as first contact Help us to help you and your customers With these three small steps we would like to make servicing through FAZUA easier for your customers LINK TO OUR WEBSITE Please integrate the following link on your w...

Страница 27: ...ttag youcandrawattentiontoFAZUAandtheEnergyBikecategorywithouttakingupmuchspace The origin of the seat post tags are the start numbers at bike races which again underlines FAZUA s sporty approach Displays With our displays you can draw customers attention to e bikes with our drives in your store The displays in a minimalist sporty design not only look good but also aid you in your sales talk The f...

Страница 28: ...itation period does not restart from the beginning The cost of a rental bike taxi or costs incurred due to cancellation of travel are not part of the dealer s material liability 3 5 Care storage and transport All drive system components must be kept clean at all times Therefore you should pay attention to the following recommendations Always remove the battery before cleaning the e bike Do not imm...

Страница 29: ...n and wipe it with a soft cloth as needed to avoid connection problems RADIATOR Regularly brush the radiator to improve its cooling function REMOTE AND SPEED SENSOR CONNECTOR Apply silicone grease to the remote and speed sensor connector before each assembly This facilitates assembly and increases the longevity of the connector ELECTRONIC INTERFACE BETWEEN THE BATTERY AND DRIVEPACK JUST RIDE 50 Th...

Страница 30: ...APPLICABLE Check interface is clean and dry DRIVE UNIT BOTTOM BRACKET Bolting at frame interface replace loose bolts with new ones and tighten to 10Nm for RIDE 60 or 8 5Nm for RIDE 50 Checking the chainring for wear Spider HMI Speed Sensor connector and receptacle Secure fit of spider screw 20 25 Nm Electronic unit of the BOTTOM BRACKET may not be removed Regreasing is not necessary SPEED SENSOR S...

Страница 31: ...ral function check of the e bike and switch through all support levels Check the function of the pushing aid RIDE 50 only for remote b 4 FAZUA error analysis Often a suspected defect is just a contamination or a connection failure which can be resolved quickly and easily We therefore recommend a fault analysis of our drive system which deals with different fault patterns step by step and will help...

Страница 32: ... Toolbox TO DO Start the FAZUA Toolbox and carry out the following steps Firmware update if required Diagnostics Does FAZUA Toolbox connect to the drive system YES Does the software display a fault after diagnosis YES Can the software locate the error YES TO DO Generate a diagnostic report and send it to FAZUA NO NO NO TO DO Disconnect drive system from FAZUA Toolbox Restart the diagnostics softwa...

Страница 33: ...semble the locker Clean and grease the lock components 6 The DRIVEPACK makes scratching noises Polygon sleeve moves Apply some grease or lubricant between the polygon and polygon sleeve 7 The DRIVEPACK makes clicking noises Too much pressure on one side of the polygon coupling Mobilize the polygon coupling again by pressing it in REMOTE 1 Red LED There is a connection failure between the DRIVEPACK...

Страница 34: ...re ENERGY 1 The battery does not fit in the DRIVEPACK The battery locker does not close There is dirt on the interface between the battery and DRIVEPACK Check the inside of the DRIVEPACK and clean the contact if required 2 Sudden lack of support when riding the bike BMS protective function Switch off the battery press and hold the on off button for 3 seconds and then switch it back on BOTTOM BRACK...

Страница 35: ... transport documentation already filled out by FAZUA Please check it and correct the following information if necessary Please do not send any batteries to FAZUA without first contacting FAZUA Service This delays the process and leads to higher costs for you as a dealer 5 1 2 CLASSIFICATION FOR LITHIUM ION BATTERIES HIGHER THAN 100 WH Only ship batteries as dangerous goods in type tested FAZUA pac...

Страница 36: ...ccording to the ADR European Agreement concerning the International Carriage of Dangerous Goods by Road are packers shippers carriers drivers unloaders and consignees All persons involved in transport must be instructed in accordance with Chapter 1 3 of the ADR according to their area of work and responsibility These instructions must be carried out prior to each person assuming their respective t...

Страница 37: ...r store window The constant solar radiation shortens the life of the batteries 5 3 Handling faulty batteries PLEASE NOTE Do not attempt to repair Battery no longer charging Never open the battery Do not use a damaged battery Store battery in designated safety box until proper collection disposal Never transport damaged batteries in traffic yourself or hand them over to a forwarder Instead contact ...

Страница 38: ...SERVICE HANDBOOK ENGLISH FAZUA TOOLBOX Advanced FAZUA App ...

Страница 39: ...e e bike for diagnostics 40 2 FAZUA Toolbox user interface 42 3 FAZUA Toolbox menus 43 3 1 Product information 43 3 2 Bike use 44 3 3 Live data 45 3 4 Customizer 46 3 5 Configuration 48 3 6 Diagnosis using the FAZUA Toolbox 49 3 7 Error codes 51 3 8 Command and calibration 53 3 9 FAZUA Firmware update 55 3 10 Data transfer 57 4 FAZUA App Connectivity 59 4 1 Customizer App 59 4 2 Profilestore 60 4 ...

Страница 40: ...ol Implementation of the Data Transfer Function to Activate the 12V Connector Box 1 2 Requirements for use USB 2 0 or higher Java 8 Current software version Access credentials ID and password 1 3 Downloading the software Only certified dealers FAZUA Certified Partners are permitted to use the Advanced version of the FAZUA Toolbox since in contrast to the basic version this version allows you to in...

Страница 41: ... each time the software is restarted 1 5 Preparing the e bike for diagnostics Before connecting the e bike to your PC please ensure that all components in the e bike have been inserted and the battery is switched on You need the following tools for the steps to prepare for diagnostics described here RIDE 60 USB C cable 1 Switching on the battery Connect your computer to the LED HUB of your e bike ...

Страница 42: ...the FAZUA Toolbox on your computer by double clicking on the desktop icon and log on with your ID and password You can find more details on your access credentials in Chapter 1 4 Access credentials ID and password If FAZUA Toolbox does not open or does not connect to the system this could be due to the following reasons Cause Solution USB cable faulty USB connection dirty Use a different USB cable...

Страница 43: ...shown here C SETTINGS TO THE VIDEO The following parameters can be individually adjusted in the settings Language German English Unit of length km miles Unit of temperature C F C INFO Under info you will find the version information of your FAZUA Toolbox D CONNECTION The connection status displays whether your e bike is connected with the FAZUA Toolbox It also shows which drive system has been con...

Страница 44: ...omponents OEM data that is saved in the components and cannot be changed C REMOTE INFORMATION Displays the bike name defined by the OEM D BOTTOM BRACKET INFORMATION OEM data that is saved in the bottom bracket such as bike serial number key serial number and wheel size You require the key serial number if you want to order another key e g if you lose it If you want to order a replacement please co...

Страница 45: ...h motor support Displays the maximum speed of the system with motor support Total hours of motor operation h Detailed information such as power temperature and charging cycle data B BOTTOM BRACKET USAGE Total mileage of the bottom bracket with system switched on km C BOTTOM BRACKET USED Shows the last five bottom brackets that used with the DRIVEPACK A B C ...

Страница 46: ...different live system data here The test drive mode is an additional function to this see Chapter Command and calibration B PLAY STOP BUTTON Activate reading out the live data using the play button and deactivate it with the stop button C TORQUE CADENCE If a value above 0 is shown here in standby mode calibrate the bottom bracket see Chapter 3 8 Command and calibration A B C ...

Страница 47: ... settings you can choose from three predefined settings each for the riding characteristics Max Power Support Relation and Ramp Up The default setting of our software is moderate for all three riding characteristics In this way you can always choose a stronger or weaker setting All three riding modes Breeze River and Rocket are always changed together The selected settings are always shown in the ...

Страница 48: ... riding situations BREEZE Gentle constant and 100 watt strong tailwind even at low rider power RIVER Progressive and very sporty mode for a smooth riding experience The strength of the support precisely follows your own power If you ride casually the motor only provide minor support If you pedal harder the motor provides more support ROCKET Aggressive support that helps you to tackle the steepest ...

Страница 49: ...tive switch must be deactivated button appears in white B C SUPPORT LEVEL Under B you can set an support level and change it as you wish SET VALUES This button must be actuated to save the new set values onto each component of the e bike EXPORT IMPORT CONFIG FILE Allows you to save and re upload the values entered here for example to apply them to another customer 12 V CONNECTOR BOX If a 12V Conne...

Страница 50: ... into the following steps Step 1 Visual troubleshooting Step 2 Diagnosis using the FAZUA Toolbox Step 3 Cross check Please connect the entire bike and all components If you cannot find the fault using the fault analysis please carry out diagnosis using the FAZUA Toolbox and generate a diagnostic report You generate the diagnostic report in order to later send it to the FAZUA Service Team We evalua...

Страница 51: ... you can view the background information for each error code D WHAT HAPPENED EXACTLY In this section the error is localized and a concrete recommendation on how to proceed is given E ERROR MEMORY The error memory contains errors that are not currently acute problems in the system but have already occurred temporarily during use For example if the speed sensor was not detected for a few seconds F B...

Страница 52: ...ion available over CAN bus Unknown 6 Activity CAN Bus Hard fault No System does not support No communication available over CAN bus Unknown 7 Driving Motor Hard fault No System does not support Motor unable to move DRIVEPACK 8 Gear Temp Sensor Yes Planetary gear temperature unavailable Unknown 9 Real Time Clock Yes 10 XAB Hard Fault No System does not support Defect Control Board DRIVEPACK 11 36V ...

Страница 53: ...y undervoltage Soft Fault gelbe LED Battery voltage too low Akku aufladen ansonsten Wartung des Akkus Battery 76 I2C Transfer Hard Fault rote LED i2c bus is not working 6 motor stops supporting Verbindungsproblem mit BB Steckerschaden 6 pin connector 78 Servicetoolbox Software Version Soft fault No reported on diagnosis the ST connected is too old Service Toolbox 150 12V Connector Box not detected...

Страница 54: ...otor speed are entered here A value between 200 400 mNm is recommended for the torque With regard to motor speed 500 rpm equals approx 10 rpm on the crank 1 000 rpm equals approx 20 rpm on the crank and so on B TESTING ACTIVE Actuate the switch and set it to Testing active to continue C SET VALUES As soon as the Set values button has been actuated a pop up window opens to inform you that the motor...

Страница 55: ...The bottom bracket has been reinstalled New cranks have been installed The spider has been installed uninstalled ATTENTION The motor also moves the pedals chain and rear wheel Ensure that the rear wheel can move freely and the USB cable is not tangled and cannot get caught on the pedals You have to end the test drive mode before carrying out calibration To do so press the Stop test button D wait u...

Страница 56: ...ou have connected your Drive System click 1 to call the selection menu 2 Click A Online If you are connected to the Internet your e bike will automatically update itself after selection 3 Download the latest firmware in the B2B dealer portal and save it on your computer in the folder you already have there in which you also saved the software 4 Click B Manual Select the saved firmware file to star...

Страница 57: ...ould mean the system is no longer waterproof and damage is therefore inevitable This damage voids the warranty 3 9 1 RIDE 50 DRIVEPACK with software that is too old If the software version on the RIDE 50 DRIVEPACK is too old the firmware update may fail If this happens proceed as follows 1 Remove the DRIVEPACK from the e bike if it is still in the e bike 2 Remove the battery from the DRIVEPACK 3 C...

Страница 58: ...40 for the proper preparation of your e bike A DATA EXPORT Click A DATA EXPORT to start exporting the bike file Select a suitable folder to save the bike file on your computer We recommend creating a separate folder for each of your customers Then the software automatically runs through each of the points Please follow the software s instructions Wait for the new components to end the data transfe...

Страница 59: ...ce ALL data on the DRIVEPACK used will be overwritten A pop up window informs you of the motor being activated ATTENTION The motor also moves the pedals chain and rear wheel Ensure that the rear wheel can move freely and the USB cable is not tangled and cannot get caught on the pedals If you need any help with the data transfer please contact the FAZUA service team ...

Страница 60: ...are Now you just need to update your Bluetooth chip For technical reasons this update can only be performed on RIDE 50 with the FAZUA Rider App You don t have the FAZUA Rider App on your smartphone yet No problem Click here for simple step by step instructions UPDATE CONNECTIVITY 4 1 Customizer Answer simple questions about yourself e g fitness level height your goal e g road touring trail and you...

Страница 61: ...file Each parameter can be precisely adjusted in a simple manner even retrospectively All your profiles are stored in the FAZUA App you can access them at any time and choose the right one for your next ride 4 2 Profilestore Browse different public profiles and get inspired Access a range of profiles developed by FAZUA for various riding experiences and uses Download new profiles from the store th...

Страница 62: ... and analyze values of your ride afterwards A bike computer or wearable is generally compatible if it has a BLE interface Bluetooth 4 0 or higher You can find a selection of compatible devices HERE With the FAZUA Dashboard for Garmin Edge bike computer we provide a fully comprehensive e bike display On a dedicated training page you can view the most important values of your energy bike on your Gar...

Страница 63: ... D oc ref FAZUA RIDE 50 Assembly manual 20220406 FAZUA GmbH Marie Curie Straße 6 85521 Ottobrunn Germany www fazua com ...

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