Customer Service and Technical Assistance
Our customer service department is available for orders and questions
Monday through Friday between the hours of 8 AM and 5 PM EST. Call us
toll-free at
1-800-FASTRON
(800-327-8766) if you’re in the US, Canada or
the Caribbean, or at 203-378-6860 if you’re outside of these areas.
Toll-free technical assistance is available 24 hours a day, 365 days a year by
calling
1-800-243-9271
(from the U.S., Canada and the Caribbean) when
help is needed immediately.
You can also send an instant email message to a FAST technician, Monday
through Friday, 8am-5pm EST, by going to www.fastinc.com, selecting the
‘Support’ link at the top of the page, and clicking on ‘Contact Tech Support.’
Free Program for Service Exchanges
FAST provides an Exchange Program, at no extra cost, if a unit should fail.
In the event of failure, you have the option of (1) receiving a replacement
product from our factory, freight prepaid; (2) exchanging the failed product
for a replacement product at one of our authorized local service centers; or
(3) selecting on-site repair or replacement of the failed unit by one of our
authorized local service centers.
To take advantage of this program, simply call our toll-free customer service
number, 1-800-243-9271. If you elect to receive an exchange unit from the
factory, a replacement unit will be sent immediately. Upon receipt of the
replacement unit, simply return the failed unit to the factory, freight prepaid,
using the same carton and packing material in which the replacement unit
was shipped. The unit will be replaced free of charge, if still under warranty,
and if the product shows no evidence of abuse or alteration. If the unit is
not under warranty, you will pay repair charges and shipping costs to and
from the factory.
Any minor adjustment or calibration and any labor costs for the
replacement of probes will be made at your expense.
The FAST Exchange Program is available to any FAST Domestic Customer
whose account is current, and applies to all FAST Timers, Computers and
Controllers.
This document contains confidential information. The
dissemination, publication, copying, or duplication of this
document without prior written authorization is strictly
prohibited.
Specifications subject to change without notice.
229-51319 Rev D
© 2007-2010 FAST
Printed in the U.S.A. |
10FEB2010
Food Automation - Service Techniques, Inc.
905 Honeyspot Road
Stratford, CT 06615-7147 USA
Phone: +1-203-377-4414
Sales:
1-800-FASTRON
Fax: +1-203-377-8187
International Callers: +1-203-378-6860
www.fastinc.com
Toll-free technical support 24/7 from the U.S.,
Canada, and Caribbean:
1-800-243-9271
WARRANTY
FAST warrants all new timers, computers, and controllers
for 1 year from the date of purchase including computers,
controllers, and timers. FAST warrants all other items for a
period of 90 days unless otherwise stated at the time of
purchase.
PATENTS
The products manufactured by FAST are protected under
one or more of the following U.S. Patents:
5,331,575
5,539,671 5,711,606
5,723,846
5,726,424
5,875,430
6,142,666
6,339,930
6,401,467
6,505,546
6,581,391
7,015,433
7,650,833
Plus foreign patents and patents pending. Plus licensed
patent 5,973,297
International offices are located in the
United Kingdom, China and Singapore
:
Europe, Middle East, Africa, South Asia
FAST INTERNATIONAL
31 Saffron Court
Southfields Business Park
Basildon, Essex SS15 6SS ENGLAND
Phone: +44 0 1268-544000
Asia Pacific
1803, 18F, No 922 Hengshan Rd
Shanghai 200030, CHINA
Phone: +86-13916 854 613
15-101, Block 290G, Bukit Batok St. 24
SINGAPORE 65629
Phone: +65 98315927
Want to learn more about
FAST products?
Visit our Web site:
www.fastinc.com
SCK Link® is a registered trademark of Technology Licensing
Corporation and use is subject to the appropriate license
agreement.
(FASTRON.) Meridian Series Cooking Controllers
