LIMITED WARRANTY
Thank you for purchasing Hangzhou EZVIZ Software Co., Ltd. (“EZVIZ”) products. This limited
warranty (“warranty”) gives you, the original purchaser of the EZVIZ product, specific legal rights.
You may also have other legal rights that vary by state, province or jurisdiction. This warranty
applies only to the original purchaser of the product. “Original purchaser” means any consumer
having purchased the EZVIZ product from an authorized seller. The disclaimers, exclusions, and
limitations of liability under this warranty will not apply to the extent prohibited by applicable law.
No distributor, reseller, agent, or employee is authorized to make any modification, extension, or
addition to this warranty.
Your EZVIZ product is warranted for a period of one (1) year from the date of purchase against
defects in materials and workmanship, or such longer period as may be required by law in the
country or state where this product is sold, when used normally in accordance with user manual.
You can request warranty service by contacting our Customer Service.
For any defective EZVIZ products under warranty, EZVIZ will, at its option, (i) repair or replace your
product free of charge; (ii) exchange your product with a functional equivalent product; or (iii)
refund the original purchase price, provided you provide the original purchase receipt or copy, a
brief explanation of the defect, and return the product in its original packaging. At EZVIZ’s sole
discretion, repair or replacement may be made with a new or refurbished product or components.
This warranty does not cover the shipping cost, insurance, or any other incidental charges incurred
by you in returning the product.
Except where prohibited by applicable law, this is your sole and exclusive remedy for breach of this
warranty. Any product that has either been repaired or replaced under this warranty will be covered
by the terms of this warranty for the longer of ninety (90) days from the date of delivery or the
remaining original warranty period.
This warranty does not apply and is void:
•
If the warranty claim is made outside the warranty period or if the proof of purchase is not
provided;
•
For any malfunction, defect, or failure caused by or resulting from the evidence of impact;
mishandling; tampering; use contrary to the applicable instruction manual; incorrect power line
voltage; accident; loss; theft; fire; flood; or other Acts of God; shipping damage; or damage resulting
from repairs performed by unauthorized personnel;
•
For any consumable parts, such as batteries, where the malfunction is due to the normal aging
of the product;
•
Cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports;
•
Any software, even if packaged or sold with EZVIZ hardware;
•
For any other damages free from defects in material or workmanship;
•
Routine cleaning, normal cosmetic, and mechanical wear and tear.
DISCLAIMER OF WARRANTIES
EXCEPT AS STATED ABOVE IN THIS WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, EZVIZ DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES
AND CONDITIONS WITH RESPECT TO THE PRODUCT, INCLUDING THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, THE DURATION OF ANY
APPLICABLE IMPLIED WARRANTIES OR CONDITIONS TO THE DURATION OF THIS WARRANTY, THE
SECURITY OF THE PRODUCT, OR AVAILABILITY AND RELIABILITY OF PRODUCT INFORMATION OR
DATA.
NOTE: SOME STATES OR JUSRISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
LIMITATION OF DAMAGES
IN NO EVENT WILL EZVIZ BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR
SPECIAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA OR LOST PROFITS, ARISING
FROM OR RELATING TO THIS WARRANTY OR THE PRODUCT, AND EZVIZ’S TOTAL CUMULATIVE
LIABILITY ARISING FROM OR RELATED TO THIS WARRANTY OR THE PRODUCT WILL NOT EXCEED
THE AMOUNT ACTUALLY PAID FOR THE PRODUCT BY THE ORIGINAL PURCHASER.
NOTE: SOME STATES OR JUSRISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
LIMITATION OF LIABILITY
ALL PRODUCT INFORMATION AND DATA IS PROVIDED FOR YOUR CONVENIENCE, “AS IS”, AND
“AS AVAILABLE.” EZVIZ DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT PRODUCT
INFORMATION AND DATA WILL BE AVAILABLE, ACCURATE, OR RELIABLE OR THAT PRODUCT
INFORMATION AND DATA OR USE OF THE PRODUCT WILL PROVIDE SAFETY IN YOUR HOME.
YOU USE ALL PRODUCT INFORMATION, DATA, AND THE PRODUCT AT YOUR OWN DISCRETION
AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR (AND EZVIZ DISCLAIMS) ANY AND ALL LOSS,
LIABILITY, OR DAMAGES, INCLUDING TO YOUR WIRING, FIXTURES, ELECTRICITY, HOME, PRODUCT,
PRODUCT PERIPHERALS, COMPUTER, MOBILE DEVICE, AND ALL OTHER ITEMS AND PETS,
RESULTING FROM YOUR USE OF THE PRODUCT INFORMATION, DATA, OR PRODUCT. PRODUCT
INFORMATION AND DATA PROVIDED BY EZVIZ IS NOT INTENDED AS A SUBSTITUTE FOR DIRECT
MEANS OF OBTAINING THE INFORMATION. FOR EXAMPLE, A NOTIFICATION PROVIDED THROUGH
THE PRODUCT IS NOT INTENDED AS A SUBSTITUTE FOR AUDIBLE AND VISIBLE INDICATIONS IN
THE HOME AND ON THE PRODUCT, NOR FOR A THIRD PARTY MONITORING SERVICE.
Please do not hesitate to contact your seller or our Customer Service, with any questions.
