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NAV E 501 and NAV E 101 Encoders • Troubleshooting

Alarm

Cause

Remedy

Stream

Conflict

Multiple NAV endpoints are configured
to use the same video, audio, AES67, or
USB multicast IP address.

Reconfigure endpoint stream settings for
a unique stream address.

Stream

error

NAV E 501 only

— The encoder has

lost reception of the USB stream for
2 seconds or more.

Check all network switches and routers
that support your NAV system for proper
multicast (IGMP) configuration.

Temperature

Interna

The NAV device is overheating.

Check the ambient temperature of the
NAV device installation location.

•

If greater than 140 °F, (60 ºC) use
HVAC system to lower ambient
temperature.

•

If ambient temperature is
140 °F, (60 °C) or less, check
the mounting location for nearby
equipment emitting excessive heat.
Ensure there is an air gap around
NAVigator to allow adequate airflow.

Tie

Failure

The encoder failed to establish a tie with
the specified endpoint.

Debug the network connectivity between
the encoder and decoder.

Video

loss

The input is changed and video
sync cannot be established within a
two-second window.

Debug the connectivity of the A/V source
device to the NAV encoder.

Содержание NAV E 101

Страница 1: ...User Guide NAV Pro AV Over IP 68 2751 01 Rev A 07 21 NAV E 501 and NAV E 101 Streaming HDMI Encoders...

Страница 2: ...a en el producto avisa al usuario de la presencia de importantes instrucciones de uso y mantenimiento recogidas en la documentaci n proporcionada con el equipo Para obtener informaci n sobre directric...

Страница 3: ...PowerCage PURE3 Quantum ShareLink Show Me SoundField SpeedMount SpeedSwitch StudioStation System INTEGRATOR TeamWork TouchLink V Lock VideoLounge VN Matrix VoiceLift WallVault WindoWall XPA XTP XTP Sy...

Страница 4: ...n de s assurer de la compatibilit entre FCC Classe A et CE les c bles STP et les connecteurs STP sont n cessaires NOTES This unit was tested with shielded I O cables on the peripheral devices Shielded...

Страница 5: ...puter or device responses used in this guide the character 0 is the number zero and O is the capital letter o Computer responses and directory paths that do not have variables are written in the font...

Страница 6: ......

Страница 7: ...bedded HTML Pages 16 Using the HTML Pages 19 Input Configuration Page 20 Output Configuration Page 23 Ties Page 31 Tools Pages 32 Monitoring Page 40 Settings Page 45 About Page 56 Control System 57 To...

Страница 8: ...NAV E 501 and NAV E 101 Encoders Contents viii...

Страница 9: ...ribution and switching matrix on an Internet Group Management Protocol IGMP Managed IP Network The encoders are configured for low latency multicast streaming The decoders are configured to join the a...

Страница 10: ...1 3 Extron NAV SD 101 n Figure 1 Typical NAV Application The streamed NAV signal can also be routed using a managed network switch and can be dedicated to a specific VLAN AV switching can be done via...

Страница 11: ...connection to peripheral USB devices over the same cable as video and audio Ideal for KVM applications or remote connectivity for USB cameras or storage devices NAV E 501 only Ethernet expansion Buil...

Страница 12: ...mbedded HDMI audio signals Directly interfaces with common AV source signals for compatibility with most audio devices Compatible with Show Me cables Show Me cables and retractors provide convenient c...

Страница 13: ...IO USB 2 0 CONTROL INPUT NAV E 501 RESET NAV 1G PoE EXT LAN F F F H H H C C C A A A B B B D D D J J J E E E I I I G G G Figure 2 NAV E 501 and NAV E 101 Rear Panel Connectors and Features A HDMI input...

Страница 14: ...oE EXT LAN which one or more decoders also reside for streaming control and PoE H Extension port NAV E 501 only If desired connect another networked device to this port The port acts as a networked sw...

Страница 15: ...MI or USB NAV E 501 only cable into the panel connection see figure 3 1 3 3 3 3 1 1 1 4 4 4 5 5 5 2 2 2 Figure 3 Installing the LockIt Lacing Bracket 2 Loosen the HDMI connection mounting screw from t...

Страница 16: ...o not tin the power supply leads before installing them in the connector Tinned wires are not as secure in the connector and could be pulled out A balanced stereo audio connector consists of a tip rin...

Страница 17: ...d telephone cables Telephone cables do not support Ethernet or Fast Ethernet Do not stretch or bend cables Transmission errors can occur The Ethernet cable must be terminated as a patch straight throu...

Страница 18: ...wer source marked Class 2 or LPS rated 12 VDC 2 0 A minimum Always use a power supply supplied by or specified by Extron Use of an unauthorized power supply voids all regulatory compliance certificati...

Страница 19: ...HDMI AUDIO NAV LAN ID NAV E 501 INPUTS HDCP HDMI CONFIG USB STREAM ACTIVE HOST LNK ACT NAV EXT ANALOG AUDIO HDMI AUDIO NAV LAN ID USB C C C B B B A A A D D D F F F G G G E E E Figure 8 Encoder Front...

Страница 20: ...B device mode the endpoint cannot recognize the device Active Lit steadily A host or USB device is connected to the rear panel USB port Unlit No host or USB device is connected to the rear panel USB p...

Страница 21: ...an take approximately 45 seconds for self test and system startup to complete When the process is complete the Power LED lights steadily NOTE The encoder is NOT operational until the boot process is c...

Страница 22: ...edded web pages see HTML Operation beginning on page 16 or Extron Toolbelt Simple Instruction Set SIS commands see SIS Operations starting on page 61 cannot be issued directly to the encoder but are i...

Страница 23: ...n The Reset LED blinks three times in succession during the reset Enables you to set IP address information using ARP and the MAC address Reset IP SW settings 5 Hold the Reset button for approximately...

Страница 24: ...ws 1 Start the web browser NOTES Extron recommends the following browsers to fully support the NAV system Google Chrome All screen images in this guide use Chrome Mozilla Firefox Microsoft Edge The ne...

Страница 25: ...IT department can provide an uploadable SSL Certificate see Toolbelt on page 57 Once the certificate is loaded the notification does not occur The browser opens to the Login dialog box see figure 11 3...

Страница 26: ...7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5...

Страница 27: ...8 Control Panel Information indicator Opens a dialog box that displays the format resolution and rate of the input and Loop Thru output Click anywhere outside the dialog box to close the box 9 Loop T...

Страница 28: ...A A A A A A A A 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 Figure 13 Input Configuration Page The Input Configuration page consists of two read only panes Video 3 and Audio 4 that display the status of the i...

Страница 29: ...s used to communicate to the source devices that do not support HDCP This helps with devices like Apple TV that always encrypt the output even when not displaying HDCP content 2 EDID Click the drop do...

Страница 30: ...2 A A A A A A A A A A A A A A A A A A The Gain controls and level meters are present only when analog audio is being streamed Figure 15 Audio Input Configuration Dialog Box 1 Audio Format Click the dr...

Страница 31: ...5 5 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 8 8 8 8 8 8 8 8...

Страница 32: ...3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Figure 17 Stream Configuration Dialog Box 1 Bitrate Set t...

Страница 33: ...cryption state of the connected source Alway Encrypt Maintains the HDCP encrypted state with the output sink device to improve system switching performance 2 Video Output Click the drop down list to s...

Страница 34: ...HDCP Extron recommends leaving HDCP Notification enabled to easily know when a HDCP issue has occurred Test Pattern pane See figure 19 If you change the test pattern setting 1 or 2 the Save button 3...

Страница 35: ...tton closes the dialog box 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 Figure 20 AES67 Pane 1 Reset...

Страница 36: ...4 4 4 4 4 4 Figure 21 OSD Configuration Pane 1 OSD Type Click the drop down list to select among the OSD options for display Input OSD input connection details Status OSD general encoder details Disab...

Страница 37: ...der drops the active sync allowing the monitor to turn off or enter low power mode 4 Background Image Click the drop down list to select among the images to display as the screen saver Retain Last Fra...

Страница 38: ...2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 Figure 23 Upload a Custom Image Steps 1 and 2 2 Click Select File 2 An Open dialog box opens see figure 24 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1...

Страница 39: ...that display the status of input and endpoints and tabs 5 that allow you to tailor the ties shown NOTE Your tab display may differ from figure 25 The AES67 tab is present only when an Extron AES67 cap...

Страница 40: ...tab see figure 26 the appearance of the Available Outputs pane changes The name changes to Available Devices and only decoders that can receive streamed USB and USB ties are shown Figure 26 Available...

Страница 41: ...r settings as follows NOTE Backup is disabled when the encoder is accessed via proxy from another device On the Device Tools page click Backup see figure 27 1 5 Click Download Backup 2 The encoder cre...

Страница 42: ...Select File 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Figure 28 Tools Restore Function An Open dialog box opens see figure 29 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2...

Страница 43: ...fig Audio Settings Network connection Settings Date and time Output Config Stream Settings Ports Settings USB NAV E 501 only Output Config Loop Thru Settings Ports Output Config AES67 audio Settings A...

Страница 44: ...gure 31 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 Figure 31 Tools Firmware Function 2 Click Select File 2 An Open dialog box opens see figure 32 2 2 2 2 2 2 2 2 2 2 2 2...

Страница 45: ...e Upload Progress When the encoder reboots the connection to it is momentarily lost and after a few seconds the browser displays the home page Login dialog box see figure 11 on page 17 To continue to...

Страница 46: ...ication settings which are maintained Resets the password to the default which is extron See the table of communication and configuration settings Reset All Settings and Delete Files This reset is ide...

Страница 47: ...4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 Figure 36 Diagnostic Tools Page Ping Results Shown 2 Click in the Address field and type in the IP address of another unit on the network 2...

Страница 48: ...5 5 5 5 5 5 5 5 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 6 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 2 2...

Страница 49: ...etwork It manages the multicast traffic If there is no IGMP querier on the network there is no effective multicast traffic management and the multicast traffic saturates the network and stream and com...

Страница 50: ...vices are connected Figure 41 USB Devices Pane with no USB Devices Connected Primary Controller pane The Primary Controller pane see figure 38 8 shows whether or not an Extron control processor such a...

Страница 51: ...emains until the encoder cools down 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1...

Страница 52: ...1 1 1 1 1 1 1 1 1 1 at right to download a history of errors in a comma delimited csv file that can be opened in Microsoft Excel The figure at right shows the results of downloading an alarms log usi...

Страница 53: ...3 3 3 3 3 3 3 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 NAV E 501 only Figure 45 Settings Page Device Details The Device Details selection on the Device Sett...

Страница 54: ...ice Details Pane 1 Device Name Click in this field and type in a device name of your choice 2 Input Number Click the and buttons or type a number into the field to overwrite the factory default input...

Страница 55: ...e Edit button is unavailable for selection when the encoder is assigned to a NAVigator 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3...

Страница 56: ...Timepicker Tools Sync time with server 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3...

Страница 57: ...igure 52 DHCP IP Address Subnet Gateway DNS Server DNS Suffix and Ethernet Extension can be edited by clicking the Edit button 1 An editable pane opens see figure 53 on page 50 NOTES Ethernet Extensio...

Страница 58: ...CP on and off When off the encoder defaults to the Link Local address see A 2 IP Address Subnet and Gateway Click in these fields and type in values to enter the appropriate connection values for your...

Страница 59: ...port off the port does not appear on the Ties page 2 Mode Click the drop down list to select between Device and Host NOTES Host mode allows a host device such as a PC to be connected or accepted to th...

Страница 60: ...A A A 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Figure 57 Editable Username Password Selection 1 Password and Confirm Password Click in these fields and type in a valid password values to enter the appropri...

Страница 61: ...2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Figure 59 Editable Ports Selection 1 HTTPS and RTP Start Click in these fields and type in valid values for your en...

Страница 62: ...6 6 6 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3...

Страница 63: ...t DSCP type of service TOS decimal values to adjust the priority of the packets Click the and buttons or type a number into the field within the range 0 to 225 to overwrite the factory default NOTE Th...

Страница 64: ...1 1 1 1 1 1 1 1 1 1 1 1 1 B B B B B B B B B B B B B B B B B B A A A A A A A A A A A A A A A A A A Figure 62 About Pane The About pane provides the following useful information A Firmware version numb...

Страница 65: ...ries control products over a secure encrypted channel The encoder hosts multiple Secure Platform Interfaces exposing control of the entire NAV system to connected primary controllers Toolbelt The Extr...

Страница 66: ...enhanced Electronic Mail and der Distinguished Encoding Rules file types PEM file types are ASCII encoded and are the required format for uploading to the device DER file types are binary encoded and...

Страница 67: ...ccess to Global Configurator Professional requires ECP Certification In a NAV system with an Extron controller such as an IPCP Pro 250 you can perform actions such as Load device drivers for monitorin...

Страница 68: ...obal Configurator Global Scripter uses the easy to learn Python scripting language and includes the Extron exclusive Python library ControlScript ControlScript increases the productivity of AV program...

Страница 69: ...ommand and Response Table Host to Encoder Communications SIS commands consist of one or more characters per field No special characters are required to begin or end a command character sequence When a...

Страница 70: ...22 Busy E24 Privilege violation E25 Device not present E28 Bad file name or file not found The command operation is aborted with no other indication Using the Command and Response Tables The command a...

Страница 71: ...off it returns an E14 error in response to the tie untie and view tie commands Tie encoder to USB host EX i InX i Usb Untie USB E0i In0i Usb View USB tie X i USB status View host status EIUSBC UsbcIX...

Страница 72: ...nk Encoder Example I SigI1 HdcpI2 HdcpO2 ResI1920x1080 60 Hz AudI0 StrmI1 Lnk1 Enc An input signal is detected the input and output are HDCP devices the resolution is 1920x1080 60 Hz the digital audio...

Страница 73: ...View current video bandwidth 43I X View current audio bandwidth 44I X View network status 46I X1 View dropped packets 48I X1 View IGMP querier 50I X1 View device serial number 98I X1 View internal tem...

Страница 74: ...G Cisg 1 X1 IP and subnet mask Set IP address and subnet mask E1 X1 IP X1 Subnet CISG Cisg 1 X1 IP X2 Subnet X1 Gateway Set IP address and subnet mask E1 X1 IP X2 Subnet CSIG Cisg 1 X1 IP X2 Subnet X1...

Страница 75: ...unsuccessfully 10 or more times Check whether login attempts were from internal personnel If not take action to strengthen security measures Backup Restore Failure A problem occurred while trying to...

Страница 76: ...splay that is connected to the decoder for HDCP version support IGMP Failure The NAV device failed to receive three consecutive IGMP queries from an IGMP querier Debug network connectivity between the...

Страница 77: ...nternal The NAV device is overheating Check the ambient temperature of the NAV device installation location If greater than 140 F 60 C use HVAC system to lower ambient temperature If ambient temperatu...

Страница 78: ...to ensure proper ventilation Si vous installez le encoder sous un mobilier veillez installer l unit l envers pour assurer une bonne ventilation For rack mounting see UL Rack Mounting Guidelines below...

Страница 79: ...the circuits might have on overcurrent protection and supply wiring Appropriate consideration of equipment nameplate ratings should be used when addressing this concern Reliable earthing grounding Rel...

Страница 80: ...oor South Tower 160 Jan Smuts Avenue Rosebank 2196 South Africa This Limited Warranty does not apply if the fault has been caused by misuse improper handling care electrical or mechanical abuse abnorm...

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