call
888 201 1968
shop
www.extremecanopy.com
RETURNING ITEMS
Before returning any part or product to Extreme Canopy
please contact us to obtain specific return shipping
instructions [email protected] or call us on
888 201 1968.
Extreme Canopy can arrange the product return for change
of mind, however, the customer will be invoiced for the
shipping cost. In addition, when processing a refund due to
change of mind, a component of the original price will be
non-refundable. This amount will be equal to the shipping
charges charged by the courier company. If you receive a
faulty or damaged product a replacement will be provided.
You can return your purchase from Extreme Canopy by mail,
regardless if you have make your purchase on
www.extrememcanopy.com
or over the phone.
MAINTENANCE
PROTECTIVE COVERS
Insure all Protective Covers are
clean and dry before fitting to any of your Instant Canopy
products.
SCREWS
Regularly check that all screws are firm (not too
tight). This can be done by using an allen wrench and/
or screw driver. If a truss bar screw is missing replace
immediately as it will put additional pressure on the frame
when erecting.
LEGS
When retracting or extending the legs on your Instant
Canopy it is important the inner and outer of the leg is clean
and free of the following items: sticky tape, masking tape,
rope, string and cable ties. When sticky tape, string etc is
left on the leg of a tent it can cause the inner and outer leg
to jam.
TRUSS BARS
Truss bars are an integral part of the
tent structure, if a truss bar is broken or damaged it is
recommended that you do not use the Instant Canopy. If
operated correctly in normal weather conditions truss bars
will not break.
CLEANING
Do not use solvents on any part of the Instant Canopy.
ROOF & WALLS
When cleaning your Instant Canopy
(Roof, Walls Or Valance Panels) use a soft mop and any mild
household cleaning fluid such as dish-washing detergent in
warm water.
When cleaning the Roof Canopy of your Instant Canopy
we recommend that the tent is fully opened and secured
into position. Do not extend the legs. This will avoid the
necessity of using a ladder or extension poles.
We recommend that the roof of your Instant Canopy should
be cleaned regularly depending on frequency of use.
Allow your Instant Canopy to completely dry before packing
down and fitting the protective cover, this will prevent
mildew.
SMALL STAINS
Simply clean with a general use
household mild detergent and a clean cloth.
FRAME
We recommend the Instant Canopy frame should
be cleaned regularly. Use a silicone spray on frame either
after use or in damp conditions. This will ensure your frame
operates easily and will maintain a clean look. Be sure to
remove any excess spray before attaching the roof.
TRANSPORTATION
The Instant Canopy must be stood upright during transit. If
your Instant Canopy needs to be positioned horizontally you
MUST
remove the Roof to prevent damage.
REPAIRS & SPARE PARTS
ROOF
Should your Instant Canopy roof be damaged
contact the Extreme Canopy Office. We will assess the
damage and either suggest a repair center, or for your to
return the roof to our Warehouse/Office. In the case of a
warranty claim, Warranty Claim Forms are available on our
website -
www.extremecanopy.com/resource-centre/
FRAME
Should your Instant Canopy frame be damaged
the following options are available.
Contact the Extreme Canopy Office, advise which connector,
truss bar or leg requires replacement. Use an allen wrench
or screw driver to remove damage component, replace with
new part.
OR
In the case of a warranty claim, a Warranty Claim Form
must first be completed. Forms are available online -
www.
extremecanopy.com/resource-centre/
Fit protective cover to Instant Canopy frame from top to
bottom leaving Instant Canopy to stand on Feet or Wheels.
DO NOT
drag Instant Canopy Protective Covers as this can
cause wear and tear and may cause damage to your Instant
Tent Canopy and Walls.
PRODUCTION &
DELIVERY TIME FRAMES
Extreme Canopy will endeavor to meet all customer due
dates and deadlines. However, as there are many aspects
out of our direct control such as shipping, we can not
guarantee a due date. As such, Extreme Canopy does not
accept liability for any missed due date nor do we accept
any refund request based on this premise.
Extreme Canopy has an outstanding reputation for meeting
the tightest due dates and our team will continue to strive to
be leaders in this aspect.
