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13. Trouble Shooting Guide
The machine does not turn on:
Make sure the power is turned on and the machine is plugged in.
Make sure that there is power to the outlet in the wall.
Make sure there is water in the reservoir (Brewtus III V only)
Coffee comes out too quickly:
See the Golden Rule. The coffee probably has to be ground finer or fresher coffee needs
to used.
Coffee comes out too slowly.
See the Golden rule. Coffee may be ground too fine.
Clean the brew group as described in the cleaning instructions.
Make sure the reservoir is full of water (Brewtus III V only).
Coffee is not hot enough:
Make sure that the cup and all the brewing components are preheated by doing a blank
shot as explained in the “Advanced Brewing and Operational Techniques” section.
Pump runs but no water is sucked into the machine.
The pump needs to be primed or the machine needs service. Call Whole Latte Love at
888-411-5282 for instructions.
Water leaks around the portafilter:
Make sure the group gasket is clean.
The gasket may be old and need replacing.
Check to see if there is too much coffee in the filter basket.
