Troubleshooting Operations
Customer Service 1•800•787•6649
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Stuck valve
1. Do not open valves while spa is on!!!
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All valves in spa may be under pressure and should not be opened while spa is operating. To
prevent damage to spa and to avoid injury spa must be powered off completely.
2. Glued valve?
a. On a new install it is possible that the valve may have been glued and then allowed to sit upside
down allowing the glue to flow into the valve causing it to stick fast.
b. If valve is glued and the glue cannot be removed valve must be replaced.
3. Calcium levels.
a. If the calcium levels within the spa get too high scaling may occur within sections of the spa. The
internal of the valve has very little room to function. If scaling occurs within the valve it may no
longer rotate.
b. Turn off spa
c. Remove valve internal from the valve housing.
d. Clean internal and valve housing using a spa safe decalcifier or rubbing alcohol.
e. Water in spa may need to be changed or treated.
4. Obstruction within valve.
a. If anything were able to get past the filter or suctions within the spa it could possibly end up inside
of a valve.
b. Turn off spa.
c. Remove the handle and internals of the valve and inspect for any obstructions.
d. Return valve parts to spa.
5. Sediment within water.
a. Sediments from sand, dirt, and some of the chemicals used within the spa can settle in different
areas such as the valves.
b. When enough builds up it will affect the ability for the valve to rotate.
c. Turn off spa.
d. Remove the handle and internals of the valve and inspect for any build ups of sediments on the
valve internals.
e. If found, clean internals and drain/refill spa.
Noise issues
1.
Determine type of sound.
a. Grinding – is a good indication that the bearings are failing.
i. If bearings are failing pump will need to be rebuilt or replaced.
b. Vibrating – typically a loose connection, pump or grounding wire on pump.
i. Inspect for loose connection and tighten.
c. Rattling – can be debris in the pump or other plumbing that is bouncing around.
i. Inspect location of sound by removing unions and removing any debris found.
d. Buzzing – usually occurs when the pump is seized or receiving improper power.
i. Inspect voltage the pump is receiving.
ii. If voltage is correct, replace pump.
e. Surging – occurs when air is entering the pump through the filter.
i. Make sure water level in spa is high enough.
ii. Verify that the zip tie on the weir has been removed.
f. Clicking – occurs within the spa pack. This would be the relays activating.
2.
Determine location of sound.
a. The most common location of sound would be from the pumps as they contain the only constantly
moving parts.
b. Electrical packs can also make sounds other than the clicking of the relays but these are less likely.
