Troubleshooting Operations
Customer Service 1•800•787•6649
3
1
No Power (Breaker Holding - No Display/Response) cont.
3.
Test topside control.
a.
Turn off power at breaker/cord.
b.
Unplug topside control from circuit board.
c.
Turn on breaker/cord.
d.
Wait up to 20 minutes.
e.
If spa pumps turn on, replace topside control.
4. Replace the spa pack.
a. If the spa has the proper voltage, the .3 amp fuse is good, and after 20 minutes the spa fails
to turn anything on, replace spa pack.
Pump/Blower
Not Operating
1.
Verify topside button is functioning.
a. When topside button is pressed, inspect button led for
illumination.
b. When topside button is pressed it should cause a relay in
the electrical pack to activate making a “clicking sound”.
c. If button is failing to illuminate and relay is not activating
topside may need replaced.
2. Inspect 30 amp/20 amp fuse.
a. Each pump/blower will have its own fuse.
(when a spa has three water pumps pump 2
and 3 share a 30 amp fuse).
b. Turn power off at breaker/cord.
c. Remove fuse from circuit board of spa.
d. Test fuse for continuity.
e. If fuse is blown replace with identical
replacement.
3. Test voltage to pump.
a. Test voltage from pump plug in port, when
pump should be running.
b. Check voltage between the top leg (red) and
the third leg (white) for high speed voltage.
c. Check voltage between the second leg (black) and the third leg
(white) for low speed.
d. If voltage provided to pump is proper, replace pump.
4. Test a working component.
a. If unable to test the voltage or to double check your findings, you can
use another pump or blower that is currently functioning and plug it
into the port the non working pump is plugged into to test it.
b. You can also plug the non working pump into a port that is known to be functional and press to
corresponding button to test the non working pump.
5.
Check voltage to spa.
a. Check to make sure spa has the proper voltage at the terminal block within the spa pack.
b. Another way of checking the voltage is to turn the spa off and then back on.
c. As the spa powers up it will display its three programming codes, the power the spa is receiving,
and pr. 12 indicates 120 and 24 indicates 240. (example: 100, 63, 43, 12, pr)
