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REPORTING SAFETY DEFECTS
If you believe your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately
inform the National Highway Traffic Safety Administration (NHTSA) and EverGreen Recreational Vehicles LLC.
NHTSA may open an investigation if receiving similar complaints; or a remedy campaign or recall campaign may be issued
if it finds a safety defect exists. Please note NHTSA cannot become involved with non-safety issues between you and your
dealer or between you and EverGreen Recreational Vehicles.
You may contact NHTSA via the toll-free hotline of 1-888-327-4236 (TTY: 1-800-424-9153); or mail at NHTSA
Administrator 1200 New Jersey Avenue, S.E. Washington, DC 20590; or via website http://www. Safercar.gov.
HOW TO OBTAIN SERVICE
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To activate the warranty, complete and return the Owner Registration Card to EverGreen RV within Ten (10) days
of purchase. Note the warranty registration card is located within the EverGreen RV owner’s manual.
•
Notify your selling dealer, EverGreen RV or one of its authorized, independent dealers, in writing within 10 days of
locating claimed defects within the warranty period.
•
Promptly schedule a repair appointment with an authorized repair center.
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EverGreen RV reserves the right to select the method of repair and repair center. In specific cases, EverGreen RV
reserves the right to arrange transport of the RV to a chosen repair center or to the factory repair center in
Middlebury, Indiana.
WARRANTY SERVICE WHILE TRAVELING
In the event you require service while traveling, please contact EverGreen RV or your selling dealer for warranty
authorization prior to repair. Repairs made without prior approval may be subject to reduced or denied reimbursement.
Please retain all original parts replaced during service while traveling. These original parts must be returned to dealer or
EverGreen RV for evaluation and consideration of warranty coverage.
SCHEDULING A SERVICE APPOINTMENT
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Contact the service center and schedule an appointment.
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Provide the service center with your VIN number.
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Provide a detailed description of the items you wish to have inspected or repaired. Provide clear and accurate
information as the events surrounding a component failure.
•
Request clarification of which items are covered by the EverGreen RV limited warranty.
•
Certain repairs may require the service center to order parts. In most cases the RV will be usable while the parts
are on order. You may find the dealer will request you transport the RV to the service center for brief
diagnostics then request the RV be brought back at a later date for installation of the part. You should retain the
RV in your possession when in usable condition.
•
Inspect repairs upon completion.
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Sign the repair order upon satisfactory completion of repair.
Your satisfaction is very important to EverGreen RV. Please immediately contact EverGreen
RV if you experience difficulty in scheduling repairs or are unable to have a warrantable issue
resolved within one repair attempt. Please provide your name, 17 digit vehicle identification
number, date of purchase, and location of purchase when contacting EverGreen RV.
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