Euterpe Synthesizer Laboratories Vertice, Руководство пользователя

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[ 62 ] returning your product to E.S.L.
returning your product to E.S.L.
We accept the broken units also without the original package, but take care of use a good protection method,
like bubble wrap inserts and solid packing system like double wave carton, polystyrene panels etc.
The warranty will not be honored if the product is not properly packed, like too tight box that don't close
completely, packs that can let water and other materials come inside, just a Vertice left inside a too large box
floating around and hitting everywhere everytime a guy take it in hand... so, if you can, use the original box and
protections. Remember that it's yours Vertice and is a unique piece, with it's story even before you bought it.
The warranty cover all the repairing issues, giving the unit back fully functional. All the transportation and
insurance costs to our facilities are at your charge. All the shipping costs to your home are paid by us.
The warranty will not be honored also in the case of:
• obvious improper use, like wrong power supply AC values, contact with liquid, acid, lighters (to see inside
circuitry in a dark place), powder extinguisher, sand, glue, blood, mojito-part, metal object and other
flagrant lack of common sense
• wrong repairing or maintenance methods, like incorrect measurements practices, electric current injected
directly in some delicate points of the circuits, “wrong hole” internal cables. We send it to you fully functional
so the cables will be right when you receive it
• user circuital modifications or substitutions. Contact us before use your solder on the pcbs, even if you just
want to modify something small. It's better having a little, maybe obvious, advise from us, and then have
the job done, than expiring instantly your warranty for nothing. If you communicate your idea to us we take
care to note down it and your warranty will remain active
1
. If not, and something goes wrong, we are sorry
to terminate your warranty protection.
Once received we will:
• contact you for “just arrived” infos
• examine the unit for any obvious signs of user abuse or shipping damages
• try to understand what's wrong
• contact you for a detailed explanation of the revealed problem and our repair solutions
• give an estimate of the repair cost if the product is out of warranty
• happily ship your unit back ready to rock again
Remember that I personally weld and mount every single unit, every single resistor. I know my machine :)
With honest, quick and careful communications there is no problem that can't be solved.
1 Obviously if the proposed modifications are entirely agreed by our Staff
Knob Paranoia
Note that if you, for some reason, lost one or more of the american heavy phenolic knobs you can
easily contact us for replacement. We know it can be difficult for a not-electronic enthusiast to deal
with Mouser, Farnell or SmallBear just to buy one or two pieces. Furthermore our knobs are not so common.
This kind of service is extra-warranty also for the brand new units. We will send to you all the requested
replacements at Supplier selling price at the moment of the order, plus shipping and eventual custom fees.
Free “Call-Center”
All e-mail or telephonic consulting about VERTICE or other Euterpe Synthesizers units is absolutely free
of charge.
INTERNATIONAL SHIPPING
We can ship worldwide. Please refer to your country and ask us to confirm your AC standards before shipping
because we have to customize the power module of your specific unit for a trouble-free experience.
You are responsible for VAT, custom fees and duties imposed by your country authority on imported goods.