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EN 35
Clean the Auto-Empty Station
• Do not disassemble the auto-empty station by yourself to avoid the risk of
electric shock.
• Do not handle the auto-empty station with wet hands.
Wipe the auto-empty station gently with a dry cloth.
Troubleshooting
The solutions below are for general questions. If your problem persists, visit www.
eufylife.com, go to the eufy Clean app, or contact [email protected] for help.
Problems
Solutions
RoboVac will not turn on.
• Make sure the main power switch is turned on.
• Make sure the battery is fully charged.
• If it still has no response, turn off the main power
switch and then turn it back on.
RoboVac stops working
suddenly.
• Check if RoboVac is trapped or stuck on an
obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn off the main power
switch, wait for 2 seconds, and then turn it back on.
• Check if RoboVac has alerted you with any voice
prompts or LED indicators. Refer to the “Voice
Alert” section in this manual.
You cannot schedule
cleanings.
• Make sure the main power switch is turned on.
• Make sure the scheduled time has been set
correctly. Check if the time zone in the eufy Clean
app is consistent with that on your mobile device.
• Check if RoboVac’s battery is charged.
• Cleaning schedules are erased when RoboVac is
powered off. If RoboVac is powered on without
Internet access, cleaning schedules will not
synchronize and must be reset via the app.
Suction power is weak.
• Check if any obstructions are blocking the suction
inlet.
• Empty the dust box.
•Check if the filter is wet due to water or other liquid
on the floor. Air-dry the filter completely before use.
RoboVac cannot be charged.
• Check if the indicator on the auto-empty station
lights up. If not, reconnect the power cord with the
auto-empty station and try a new power outlet.
If the problem persists, contact the eufy Service
Center to repair or replace the auto-empty station.
• Dust off the charging contact pins with a dry cloth.
• Check if you can hear the “Charging” voice prompt
when RoboVac is attached to the auto-empty
station. If not, contact the eufy Service Center to
repair or replace the auto-empty station.
RoboVac cannot return to the
auto-empty station.
• Remove objects within 3.3 ft / 1 m to the left and
right side and within 6.6 ft / 2 m of the front of the
auto-empty station.
• Check if RoboVac is stuck on any objects.
• Clean the charging contact pins.
