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9. Guarantee certificate
24 months warranty from date of purchase
Dear customer,
Congratulations on purchasing this ESU ECoS command station. This quality product was manufactured applying the most advanced produc-
tion methods and processes and was subject to stringent quality checks and tests.
Therefore ESU electronic solutions ulm GmbH & Co. KG grants you a warranty for the purchase of ESU products that far exceeds the national
warranty as governed by legislation in your country and beyond the warranty from your authorised ESU dealer.
Manufacturer’s warranty of 24 months from date of purchase.
Warranty conditions:
This warranty is valid for all ESU products that have been purchased from an authorised ESU dealer.
Any service, repair or replacement under this warranty requires proof of purchase. The filled in warranty certificate together with the receipt
from your ESU dealer serves as proof of purchase. We recommend keeping the warranty certificate together with the receipt.
In case of a claim please fill in the enclosed failure report card as detailed and precise as possible and return it with your faulty product.
Please use the appropriate postage when shipping to ESU.
Extend of warranty / exclusions:
This warranty covers free of charge repair or replacement of the faulty part, provided the failure is demonstrably due to faulty design, manu-
facturing, material or transport. Any further claims are explicitly excluded.
The warranty expires:
In case of wear and tear due to normal use.
•
In case of conversions of ESU – products with parts not approved by the manufacturer.
•
In case of modification of parts.
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In case of inappropriate use (different to the intended use as specified by the manufacturer).
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If the instructions as laid down in the user manual by ESU electronic solutions ulm GmbH & Co. KG were not adhered to.
•
There is no extension of the warranty period due to any repairs carried out by ESU or replacements.
You may submit your warranty claim either with your dealer or by shipping the product in question with the warranty certificate, the receipt
of purchase and the fault description directly to ESU electronic solutions ulm GmbH & Co. KG at:
ESU GmbH & Co. KG
- Guarantee Section -
Edisonallee 29
D-89231 Neu-Ulm
Guarantee certificate
