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Essex Electronics, Inc. | 805.684.7601 | 800.KEY-LESS | fax 805.684.0232 | keyless.com
lawsuit or other action which arises out of, relates to, or is in
connection with the manufacture or sale of the products set forth
above shall be governed by California law, and the venue for any
such action shall be the Superior Court of the State of California in
and for Santa Barbara County, California.
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Repair Policy
Should it be necessary for a component or a system to be returned
for repair, it must be accompanied with an RA# (Return Authoriza-
tion Number) issued by the factory. Please call 1-800-KEYLESS
(800-539-5377) to obtain an RA#. All returns must be sent to the
factory freight prepaid. Collect shipments will not be accepted at
any time. Standard turnaround time is ten (10) working days from
the date of receipt. Repaired components will be returned UPS
Ground (or equivalent). Any other shipping requests or instructions
will be at the customer’s expense.
At the factory’s discretion, warranty repairs will include repair or
replacement, update and testing. Returns and repairs out of the
warranty period or in warranty with damage not covered under
warranty shall be subject to a repair charge. All non-warranty repair
freight charges are paid for by the customer. Non-warranty repair
charges are returned COD. (Factory Authorized Distributors are
subject to standard terms).
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