Escea SMART HEAT, Руководство пользователя

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Troubleshooting
Basic troubleshooting tips if the app will not communicate with the
fire:
•
Turn your fire off at the wall/isolate the power.
•
Turn your modem off and switch if you have one. Wait 1
minute and then turn everything back on.
•
Check the ethernet cable is plugged in properly; one end to the
modem and the other to your fire.
•
Try another port on the modem that the ethernet cable is
plugged into. If there are activity lights, ensure they light up.
•
Check the connection to the modem is up and running by
connecting to the fireplace with your smartphone app. Make
sure your phone is on the same wifi network as the fire.
•
Delete the fire from the App.
•
Logout from the App, then log back in.
•
Uninstall and reinstall the Smart Heat App onto your phone.
•
Ensure your remote has new, good quality batteries. This is
because the remote needs to be fully powered in order for the
fire to remain lit.
If you have followed the above steps and are still having trouble, you
can contact Technical Support at the following:
Free phone New Zealand: 0800 17 3000
Free phone Eastern Australia: 1800 460 832
Free phone Western Australia: 1800 730 140
Email:
techsupport@escea.com