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Frequently Asked Questions
My fire is being installed now; w
hat should I do if I’m unsure if I
want to use Smart Heat?
•
When your fire is installed, it is a good idea to ask your installer
to connect the ethernet cable to your fire and then run the
cable to a location where it can be accessed later.
How do I get a Network / ethernet cable?
•
A Network or CAT5 ethernet cable comes automatically with
the DS & DX Series fires. You need to purchase one separately
for a DL or DF Series. These can be purchased from Escea or via
your retailer at the time that you order your fire. Alternatively,
if you or your installer supplies an ethernet cable, it needs to be
CAT5 (cross-over capable) and wired in type A or B matching
configuration at both ends.
Where does the ethernet cable plug in at the fire?
•
The ethernet cable either plugs directly into the electronic tray
of the fire, or a special port on the chassis on the fire. Your
installer/electrician needs to refer to the installation manual
supplied with the fire. The installation manuals are also
available online at
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