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Where will I find the serial and pin number?
•
Under the batteries in the remote. Call Escea if you require
assistance.
What do I do if there is no serial number under the batteries in my
remote?
•
Occasionally your remote may have been replaced and a serial
number will not be available. In this case, open the App and
press
the “+” for Apple, or “Add fireplace” from Android. This will
search for the fires connected to the modem and a serial
number will be displayed. You will need to phone Escea for the
PIN number in order to proceed.
If I use Smartheat, do I still need the handheld remote?
•
Yes. Your remote needs to remain in communication range
with the fire. The fire and the remote constantly “talk”.
How do I change my password?
•
https://smartheat.escea.com/reset.php
•
Enter the email address that you registered your account with.
•
A temporary password will be sent to you and remember to
check your junk mail.
•
You can then Log in and change your password via “change
settings”.
•
Contact Escea if you require assistance.
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