iPECS-LIK
Feature Description & Operation Manual
Issue 6.1
42
Operation
Supervisor iPECS Phone
To assign a
{GROUP STATUS}
button at the Supervisor
1.
[PGM]
+
{FLEX}
+
“576” + “Group Number” +
[SAVE]
To output ACD Statistics Report
1. Lift the handset or press the
[SPEAKER]
button,
2. Press the
{GROUP STATUS}
button,
1STATUS
2DBASE
3AGENT
3. Dial
“#”, ACD Group Statistics Reporting Code,
4. Press the
[MUTE]
button to initialize the ACD database after printing; this eliminates
overlap of future reports.
To output the Agent Statistics Report
1. Lift the handset or press the
[SPEAKER]
button,
2. Press the
{GROUP STATUS}
button,
1STATUS
2DBASE
3AGENT
3. Dial
“3”, Agent Code, the LCD menu will update,
1STATUS/2ON/OFF)/#PRINT
4. Dial
“#”, Agent Statistics Reporting Code,
5. Press the
[MUTE]
button to initialize the ACD database after printing; this eliminates
overlap of future reports.
Conditions
1. The ACD status can be printed periodically. The period is assigned in Admin
Programming. The ACD records contain information for both ACD agents and
ACD group.
2. The Supervisor must be assigned as a Supervisor for the ACD Group and be
logged into the group to access the Group Status display information.
Programming
NUMBERING PLAN
1 ACD Group Status Code (PGM 107-Btn 7)
STATION GROUPS
1 ACD Group (PGM 191)
2 ACD Group Supervisor (PGM 191-Btn 18)
Related Features
Station Groups
Hardware
Содержание iPECS-100
Страница 32: ...iPECS LIK Feature Description Operation Manual Issue 6 1 18 2 Dial ACD group number...
Страница 43: ...iPECS LIK Feature Description Operation Manual Issue 6 1 29 Hardware iPECS Phone...
Страница 113: ...iPECS LIK Feature Description Operation Manual Issue 6 1 93 Related Features Hardware iPECS Phone...
Страница 136: ...iPECS LIK Feature Description Operation Manual Issue 6 1 116 4 System Hold Recall Timer PGM 180 Btn 6...
Страница 168: ...iPECS LIK Feature Description Operation Manual Issue 6 1 146 Manual section 4 4 2...
Страница 176: ...iPECS LIK Feature Description Operation Manual Issue 6 1 153 iPECS 1200 2000 31999...
Страница 183: ...iPECS LIK Feature Description Operation Manual Issue 6 1 158 Hardware...
Страница 197: ...iPECS LIK Feature Description Operation Manual Issue 6 1 171 Admin Program Manual...
Страница 223: ...iPECS LIK Feature Description Operation Manual Issue 6 1 196 fields in the report...
Страница 234: ...iPECS LIK Feature Description Operation Manual Issue 6 1 205 apply...
Страница 244: ...iPECS LIK Feature Description Operation Manual Issue 6 1 214 Listed message x the number of all message waiting...
Страница 254: ...iPECS LIK Feature Description Operation Manual Issue 6 1 222 Step 2 1 Mail Box...
Страница 257: ...iPECS LIK Feature Description Operation Manual Issue 6 1 225 Hardware...
Страница 259: ...iPECS LIK Feature Description Operation Manual Issue 6 1 227 To mark urgent and private press 4...
Страница 275: ...iPECS LIK Feature Description Operation Manual Issue 6 1 240 Hardware...
Страница 285: ...iPECS LIK Feature Description Operation Manual Issue 6 1 249 press PGM button will not activate a linked station...
Страница 333: ...iPECS LIK Feature Description Operation Manual Issue 6 1 296 1 PGM FLEX PGM 82 SAVE...
Страница 341: ...iPECS LIK Feature Description Operation Manual Issue 6 1 303 Signal Voice port 2 Signal Voice port 4...
Страница 366: ...iPECS LIK Feature Description Operation Manual Issue 6 1 327 Hardware iPECS Phone...
Страница 426: ...iPECS LIK Feature Description Operation Manual Issue 6 1 385 4 CODEC...
Страница 429: ...iPECS LIK Feature Description Operation Manual Issue 6 1 388 6 Shorter timer will take more traffic on network...
Страница 431: ...iPECS LIK Feature Description Operation Manual Issue 6 1 390 DTMF RELAY...
Страница 462: ...iPECS LIK Feature Description Operation Manual Issue 6 1 417 RTP Diversion Method is automatically set to Non Recursing...