315
Troubleshooting
The paper jams
Shut down the computer, then press the
m
paper button to eject
the jammed paper. If the error does not clear, open the printer
cover and remove all of the paper inside, including any torn
pieces. Then, reload the paper in the sheet feeder and press
m
paper button to resume printing.
Note:
If you cannot remove a foreign object easily by yourself, do not use force
and do not disassemble the printer. Call your dealer for assistance.
If your paper jams frequently, make sure of the following:
❏
The paper is smooth, not curled or wrinkled.
❏
The paper is of high quality, loaded with the printable side up.
❏
The paper stack was fanned before loading.
❏
The paper is not loaded above the arrow on the left edge
guide.
❏
The number of sheets in the paper stack does not exceed the
limit specified for that media. See “Loading capacities for
EPSON special media” on page 18 for details.
❏
The left edge guide is adjusted to fit your paper.
❏
Make sure that the printer is on a flat, stable surface that
extends beyond the printer base in all directions. The printer
will not operate properly if it is tilted.
Paper is not ejected fully or is wrinkled
Try one or more of these solutions: