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Solving Problems

Check these sections for solutions to problems you may have using your product.

Product Status Messages
Message Appears Prompting You to Reset Ink Levels
Running a Product Check
Resetting Control Panel Defaults
Solving Setup Problems
Solving Network Problems
Solving Copying Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Solving Scanning Problems
Solving Scanned Image Quality Problems
Solving Memory Card Problems
Uninstall Your Product Software
Where to Get Help

Product Status Messages

You can often diagnose problems with your product by checking the messages on its LCD screen.

LCD code

Condition/solution

(E-01)

A printer error has occurred. Turn the product off and then back on again. If the error
continues, check for a paper jam. If there is no paper jam, contact Epson for support.

(E-02)

A scanner error has occurred. Turn the product off and then back on again.

(E-11)

The ink pad needs to be replaced. Contact Epson for support.

(W-01)

Paper is jammed in the product. Remove the jammed paper, then press the button
indicated on the LCD screen to clear the error. If the error continues, turn the product
off and back on again.

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Содержание ET-2750 series

Страница 1: ...ET 2750 User s Guide ...

Страница 2: ......

Страница 3: ... Panel 20 Changing the Power Off Timer Setting from the Control Panel 21 Epson Connect Solutions for Smartphones Tablets and More 22 Setting Up Epson Connect Services 23 Using Epson Email Print 24 Using the Epson iPrint Mobile App 24 Using Epson Remote Print 25 Using AirPrint 25 Using Google Cloud Print 26 Android Printing Using the Epson Print Enabler 27 Using Fire OS Printing 27 Using Windows 10...

Страница 4: ...r 49 Loading Paper in the Sheet Feeder 49 Paper Loading Capacity 53 Double sided Printing Capacity 53 Compatible Epson Papers 55 Borderless Paper Type Compatibility 56 Paper or Media Type Settings Printing Software 57 Selecting the Paper Settings Control Panel 57 Paper or Media Type Settings Control Panel 58 Selecting the Default Paper Source Settings 59 Paper Source Settings Options 60 Placing Or...

Страница 5: ...ed Setting Options 86 Selecting Default Print Settings Windows 87 Changing the Language of the Printer Software Screens 88 Changing Automatic Update Options 89 Printing with the Built in Epson Driver Windows 10 S 90 Selecting Print Settings Windows 10 S 90 Printing on a Mac 94 Selecting Basic Print Settings Mac 95 Print Quality Options Mac 98 Print Options Mac 98 Selecting Page Setup Settings Mac ...

Страница 6: ...Settings Tab 121 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 122 Image Format Options 123 Scan Resolution Guidelines 124 Using Memory Cards with Your Product 126 Inserting a Memory Card 126 Memory Card Types 127 Memory Card File Specifications 127 Removing a Memory Card 128 Printing from a Memory Card 128 Viewing and Printing Photos From the LCD Screen 129 Print Setting Options...

Страница 7: ...r Utility 153 Print Head Cleaning 155 Cleaning the Print Head Using the Product Control Panel 155 Cleaning the Print Head Using a Computer Utility 157 Power Cleaning 159 Power Cleaning Using the Product Control Panel 159 Power Cleaning Using a Computer Utility 160 Print Head Alignment 162 Aligning the Print Head Using the Product Control Panel 162 Cleaning the Paper Guide 163 Cleaning the Print He...

Страница 8: ...nnot Print Over a Network 184 Cannot Scan Over a Network 185 Solving Copying Problems 186 Product Makes Noise But Nothing Copies 187 Product Makes Noise When It Sits for a While 187 Solving Paper Problems 187 Paper Feeding Problems 187 Paper Jam Problems Inside the Product 188 Paper Jam Problems in the Rear Cover 192 Paper Ejection Problems 193 Solving Problems Printing from a Computer 193 Nothing...

Страница 9: ...r Crooked 208 Image is Distorted or Blurry 209 Image Colors are Patchy at the Edges 209 Image is Too Dark 209 Back of Original Image Appears in Scanned Image 210 Ripple Patterns Appear in an Image 210 Scanned Image Colors Do Not Match Original Colors 210 Scanned Image Edges are Cropped 211 Solving Memory Card Problems 211 Memory Card Does Not Fit Into a Slot 211 Cannot View or Print Photos from a ...

Страница 10: ...3 Safety and Approvals Specifications 224 Notices 226 Important Safety Instructions 226 General Product Safety Instructions 226 Wireless Connection Safety Instructions 228 LCD Screen Safety Instructions 228 FCC Compliance Statement 229 Binding Arbitration and Class Waiver 229 Trademarks 233 Copyright Notice 233 libTIFF Software Acknowledgment 234 A Note Concerning Responsible Use of Copyrighted Ma...

Страница 11: ...11 ET 2750 User s Guide Welcome to the ET 2750 User s Guide For a printable PDF copy of this guide click here ...

Страница 12: ... and More Using AirPrint Using Google Cloud Print Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Entering Characters on the LCD Screen Changing LCD S...

Страница 13: ... 5 stop button 6 back button 7 Arrow buttons and OK button 8 reset button 9 start button Status Icon Information Parent topic Using the Control Panel Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions Icons Description No Wi Fi connection ...

Страница 14: ...tons and Lights Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings To scroll through the characters press the up or down arrow button To change the character case or type press the reset button To move the cursor to the right press the right arrow button To delete the previous character press the left arrow button Parent topic Using t...

Страница 15: ...row buttons to select Settings and press the OK button 3 Select Printer Setup and press the OK button 4 Select Language and press the OK button 5 Select a language and press the OK button 6 Press the home button to exit Parent topic Using the Control Panel ...

Страница 16: ...ntify the parts on your product Product Parts Front Product Parts Inside Product Parts Back Parent topic Product Basics Product Parts Front 1 Rear paper feed 2 Paper support 3 Feeder guard 4 Edge guides 5 Output tray Parent topic Product Parts Locations ...

Страница 17: ...17 Product Parts Inside 1 Document cover 2 Scanner glass 3 Scanner unit 4 Control panel ...

Страница 18: ...18 5 Memory card slot 1 Ink tank cover 2 Ink tanks 3 Ink tank unit 4 Print head Parent topic Product Parts Locations Product Parts Back ...

Страница 19: ...PSON Software Updater in the EPSON or EPSON Software program group accessible by the Start button or on the Start or Apps screens depending on your version of Windows OS X You can manually update the software by opening the Applications Epson Software folder and selecting EPSON Software Updater macOS 10 12 x or 10 13 x You can manually update the software by opening the App Store selecting Updates...

Страница 20: ...to change the time period before the product enters sleep mode 1 Press the home button if necessary 2 Press the arrow buttons to select Settings and press the OK button 3 Select Printer Setup and press the OK button You see this screen 4 Select Sleep Timer and press the OK button You see this screen ...

Страница 21: ...exit Parent topic Using Power Saving Settings Changing the Power Off Timer Setting from the Control Panel You can use the product s control panel to change the time period before the printer turns off automatically 1 Press the home button if necessary 2 Press the arrow buttons to select Settings and press the OK button 3 Select Printer Setup and press the OK button You see this screen 4 Select Pow...

Страница 22: ...our home office or even across the globe Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Print from anywhere with these Epson Connect solutions Epso...

Страница 23: ...s 10 Mobile Printing Setting Up Epson Connect Services If you did not activate your product s email address for use with Epson Connect when you set up your product you can activate it using the product control panel 1 Press the home button if necessary 2 Press the left or right arrow button to select Settings and press the OK button 3 Press the arrow buttons to select Epson Connect Services and pr...

Страница 24: ...r product to the Epson Connect service 3 Now you are ready to send and print emails to your product s Email Print address Note Go to epsonconnect com and log into your Epson Connect account to personalize your product s email adjust print settings and set up other Epson Connect services Parent topic Epson Connect Solutions for Smartphones Tablets and More Related topics Wi Fi Networking Using the ...

Страница 25: ...ur product to the Epson Connect service Note Make a note of your product s email address 3 Visit epsonconnect com to learn more about Remote Print and how to download the Remote Print Driver software 4 Download and install the Remote Print software 5 Enter the email address and optional access key of your Epson product during Remote Print setup 6 Now you are ready to print remotely Select the prin...

Страница 26: ...to your Epson product You can also print from Chromebooks and the Google Chrome browser without drivers or cables 1 Connect your Epson product to your wireless network See the link below 2 Note your product s IP address by checking your network status See the link below 3 Connect your computer or your Apple or Android device to the same wireless network as your Epson product 4 Enter your product s...

Страница 27: ...mails photos and web pages right from your Android phone or tablet Android v4 4 or later With a few taps your Android device will discover your nearby Epson product and print 1 Connect your Epson product to your wireless network See the link below 2 On your Android device download the Epson Print Enabler plug in from Google Play 3 Go to Settings on your Android device select Printing and enable th...

Страница 28: ...y of your mobile device Parent topic Product Basics Related topics Wi Fi Networking Using Windows 10 Mobile Printing You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson product There is no software to download no drivers to install and no cables to connect Look for the print option in your Windows 10 application to send whatever is on the screen to an ...

Страница 29: ...ot support Windows 10 Mobile printing 1 Connect your Epson product to your wireless network See the link below 2 Download Epson Print and Scan App from the Microsoft Windows Store 3 Connect your Windows tablet to the same wireless network as your product 4 Open Epson Print and Scan App and select your Epson product Now you are ready to print photos or scan Visit epson com connect U S epson ca conn...

Страница 30: ...on of traffic over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to securit...

Страница 31: ...ccess point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point Selecting Wireless Network Settings from the Control Panel Parent topic Wi Fi Networking ...

Страница 32: ...rranty period We recommend that you make your own backup or print out your network data and settings 1 Press the home button if necessary 2 Press the arrow buttons to select Wi Fi Setup and press the OK button You see this screen 3 Press the arrow buttons to select Wi Fi Recommended and press the OK button twice 4 Press the arrow buttons to select Wi Fi Setup Wizard and press the OK button twice 5...

Страница 33: ...you finish entering characters press the OK button 7 If you want to print a network setup report press the start button Otherwise press the stop button 8 Press the OK button to exit if necessary Your product should now display a Wi Fi symbol on the LCD screen Note If the Wi Fi symbol is not displayed on the LCD screen you may have selected the wrong network name or entered the password incorrectly...

Страница 34: ...nterface 3 Other wireless device Enabling Wi Fi Direct Mode Parent topic Wi Fi Networking Enabling Wi Fi Direct Mode You can enable Wi Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point Note If you are printing from a computer make sure you installed the network software as described on the Start Here sheet 1 Pr...

Страница 35: ...e OK button until you see the network name and password on the LCD screen 5 Press the down arrow button and press the OK button to change the Wi Fi Direct password Note If you have already connected devices or computers to your product via Wi Fi Direct they will be disconnected when you change the password ...

Страница 36: ...ring characters press the OK button 7 Press the OK button 8 Use your computer or wireless device to select the Wi Fi network name SSID displayed on the LCD screen then enter the password shown Note Make a note of the SSID and password that appear 9 Press the OK button to exit You see either an AP or D connection symbol on the LCD screen and should be able to connect to your product directly from y...

Страница 37: ...e device Check your network product documentation for details Using WPS to Connect to a Network Parent topic Wi Fi Networking Using WPS to Connect to a Network If you have a WPS enabled router or access point you can use Wi Fi Protected Setup WPS to connect your product to the network 1 Press the WPS button on your router 2 On the product press the home button if necessary 3 Press the arrow button...

Страница 38: ...inting a Network Status Sheet You can print a network status sheet for detailed information about your product s network status 1 Press the home button if necessary 2 Press the arrow buttons to select Settings and press the OK button You see this screen 3 Press the arrow buttons to select Network Settings and press the OK button 4 Press the arrow buttons to select Print Status Sheet and press the ...

Страница 39: ... shown on the network status sheet to diagnose any problems you have Parent topic Wi Fi Networking Printing a Network Connection Report You can print a network connection report to view solutions to any problems you may have using your product on a network 1 Press the home button if necessary 2 Press the arrow buttons to select Settings and press the OK button ...

Страница 40: ... button 4 Press the arrow buttons to select Connection Check and press the OK button 5 Press the start button to print the network connection report Examine the error codes and solutions shown on the network connection report Network Connection Report Codes and Messages Parent topic Wi Fi Networking ...

Страница 41: ...ges that may appear on the top of the report 1 Error code 2 Message Note Error codes and messages listed here may not all apply to your product Error Codes and Messages Error code and message Solution E1 Confirm that the network cable is connected and network devices such as hub router or access point are turned on Make sure your router access point and or hub are turned on and the network cable i...

Страница 42: ...and remove any obstacles between them Also move your product away from devices such as wireless phones or microwaves Confirm that the SSID shown on the network connection report matches the label on your router or access point Also make sure your SSID uses only ASCII characters and symbols or your product cannot display the SSID correctly If you are trying to connect using the WPS push button meth...

Страница 43: ...as MAC address filtering enabled register your product s MAC address so it is not filtered Locate the MAC address on the network connection report and check your router or access point documentation for instructions If your router or access point is using shared authentication with WEP security confirm that you are using the correct authentication key and index If your router or access point limit...

Страница 44: ...ed on and do the following If your product s Obtain IP Address setting is set to Manual check the IP address subnet mask and default gateway addresses on the network connection report to see if they are correct If not correct the settings If DHCP is enabled set your product s Obtain IP Address setting to Auto If you want to use the DHCP assigned address as a static address set the Obtain IP Addres...

Страница 45: ...work settings If your router or access point uses WEP security with several registered passwords make sure that the first registered password is set on your product E13 Confirm the following Entered security key password is correct Index of the security key password is set to the first number Connection and network setup of the PC or other device is correct Contact your network administrator for a...

Страница 46: ...o four computers or other devices to your product using a Wi Fi Direct Simple AP connection If you want to add another device disconnect an existing connected device first Parent topic Printing a Network Connection Report Changing or Updating Network Connections See these sections to change or update how your product connects to a network Accessing the Web Config Utility Changing a USB Connection ...

Страница 47: ...the instructions on the Start Here sheet Parent topic Changing or Updating Network Connections Related concepts Uninstall Your Product Software Connecting to a New Wi Fi Router If you change the wireless router you have been using on your network you need to update your product s Wi Fi connection to the new router Note If you switch to a 5 GHz wireless router set the router to operate in dual band...

Страница 48: ...tings selected for the Epson Connect services you may use 1 Press the home button if necessary 2 Press the arrow buttons to select Settings and press the OK button 3 Press the arrow buttons to select Network Settings and press the OK button You see this screen 4 Press the arrow buttons to select Wi Fi Setup and press the OK button 5 Press the arrow buttons to select Disable Wi Fi and press the OK ...

Страница 49: ...city Compatible Epson Papers Borderless Paper Type Compatibility Paper or Media Type Settings Printing Software Selecting the Paper Settings Control Panel Selecting the Default Paper Source Settings Loading Paper in the Sheet Feeder You can print documents and photos on a variety of paper types and sizes 1 Flip the feeder guard forward then raise the paper support ...

Страница 50: ... out the output tray 3 Slide the edge guides out all the way 4 If you are inserting a stack of paper fan the sheets first and tap the stack on a flat surface to even the edges Note Do not fan or curl photo paper ...

Страница 51: ...or printable side up and short edge first at the center of the paper support Load up to 10 envelopes in the center of the paper support Load them printable side up and flap edge left Load a sheet of loose leaf or other paper with holes facing as shown ...

Страница 52: ...OK button Note If you are printing on letterhead make sure you select Letterhead as the paper type Make sure you select the correct paper size setting Always follow these paper loading guidelines Load only the recommended number of sheets Load paper short edge first no matter which way your document faces Load letterhead or pre printed paper top edge first Do not load paper above the arrow mark in...

Страница 53: ... 297 mm size or smaller Up to the line indicated by the arrow mark Legal 8 5 14 inches 216 356 mm or 8 5 13 inches 216 330 mm size 1 sheet Epson Bright White Paper Up to the line indicated by the arrow mark Epson Presentation Paper Matte 80 sheets Epson Premium Presentation Paper Matte Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Ph...

Страница 54: ... Epson Bright White Paper Letter 8 5 11 inches 216 279 mm Up to the line indicated by the triangle mark 30 sheets Epson Premium Presentation Paper Matte Double sided Letter 8 5 11 inches 216 279 mm 1 sheet You cannot print double sided on the following paper types Epson Presentation Paper Matte Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Premium Photo Paper Semi gloss Epson Ult...

Страница 55: ... 216 279 mm S041062 100 Legal 8 5 14 inches 216 356 mm S041067 100 Epson Premium Presentation Paper Matte 8 10 inches 203 254 mm S041467 50 Letter 8 5 11 inches 216 279 mm S041257 S042180 50 100 Epson Premium Presentation Paper Matte Double sided Letter 8 5 11 inches 216 279 mm S041586 50 Epson Photo Paper Glossy 4 6 inches 102 152 mm S041809 S042038 50 100 Letter 8 5 11 inches 216 279 mm S041141 ...

Страница 56: ...per Borderless Paper Type Compatibility You can print borderless photos on compatible paper types in compatible sizes Borderless Paper Types Plain paper in Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm size only Note You cannot print a borderless photo from a memory card Epson Bright White Paper Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Ultra Premium Photo ...

Страница 57: ...Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi gloss Premium Photo Paper Semi Gloss Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Premium Presentation Paper Matte Note The settings listed here are available only when printing fro...

Страница 58: ...ce Settings Paper Setting You see a screen like this 3 Select Paper Size 4 Select the paper size you loaded 5 Select Paper Type 6 Select the paper type you loaded 7 Select the home button to exit Paper or Media Type Settings Control Panel Parent topic Loading Paper Paper or Media Type Settings Control Panel For this paper Select this Paper Type setting Plain paper Epson Bright White Paper Plain Pa...

Страница 59: ...rem Semi Gloss Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Prem Matte Envelope Envelope Parent topic Selecting the Paper Settings Control Panel Selecting the Default Paper Source Settings You can change default paper source settings using the control panel on the product 1 Press the home button if necessary 2 Select Sett...

Страница 60: ...nt to use for your print jobs Paper Source Settings option Available settings Description Paper Setting Various Select the paper size and type for each paper source A4 Letter Auto Switching On Select On to switch the selected paper size to match the loaded paper Letter or A4 if the wrong size is selected Off Error Notice Paper Size Notice Select On for either of these settings to display an error ...

Страница 61: ...s 216 279 mm or A4 8 3 11 7 inches 210 297 mm 1 Open the document cover 2 Place your original facedown on the scanner glass with the top facing into the corner Slide the original to the edges of the indicated corner Note The edges of your original may be cropped by 0 06 inch 1 5 mm from the edge of the scanner glass Manually position your original away from the edges to prevent cropping 3 Close th...

Страница 62: ...62 Related topics Copying Scanning ...

Страница 63: ...ck and white documents or photos onto various sizes and types of paper including Epson special papers 1 Place your original document or photo on the scanner glass 2 Load the paper you want to print on in the product 3 Press the home button if necessary 4 Press the left or right arrow button to select Copy and press the OK button You see this screen 5 To print more than one copy press the up or dow...

Страница 64: ...select one of the following Color for color copies B W for black and white copies 7 Press the OK button to view the print settings for the copies You see this screen 8 Press the down arrow button to view the individual settings You see this screen ...

Страница 65: ...ided Select to make 2 sided copies When you select 1 2 Sided also select the orientation and binding edge for your originals or copies 1 2 Sided Density Varying levels Adjusts the lightness or darkness of copies Paper Size Various settings Selects the paper size Paper Type Various settings Selects the paper type Reduce Enlarge Actual Size Copies the original at its full size Auto Fit Automatically...

Страница 66: ...oll down and select the document orientation and layout order settings as necessary Quality Draft Adjusts the quality of your copies Standard Best ID Card Copy Off Select On to copy both sides of an ID card onto one side of a sheet of paper On Borderless Off Adjusts the amount to expand the original photo when printing borderless photos On Standard Medium Minimum Parent topic Copying ...

Страница 67: ...ng a Product Button Printing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain so...

Страница 68: ...your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings window ...

Страница 69: ...ing may not exactly match the name of your paper Check the paper type settings list for details 8 Select the Quality setting that matches the print quality you want to use 9 Select a Color option To print a color document or photo select the Color setting To print text and graphics in black or shades of gray select the Black Grayscale setting 10 To print on both sides of the paper select the 2 Sid...

Страница 70: ...r print Some settings may be unavailable depending on the paper type and border setting you have chosen Draft For draft printing on plain paper Standard For everyday text and image printing Standard Vivid For text and graphics with good quality and print speed High For photos and graphics with high print quality More Settings Opens a window that lets you choose among levels of speed and quality Pa...

Страница 71: ...e following options for 2 Sided Printing Auto Long edge binding to print your double sided print job by automatically flipping the paper on the long edge Auto Short edge binding to print your double sided print job by automatically flipping the paper on the short edge Manual Long edge binding to print your double sided print job by printing one side and prompting you to flip the paper over on the ...

Страница 72: ...72 You see this window 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab ...

Страница 73: ... to return to the Main tab 9 Print a test copy of your double sided document to test the selected settings 10 Follow any instructions displayed on the screen during printing Double sided Printing Options Windows Print Density Adjustments Windows Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows Double sided Printing Options Windows You can select any of the av...

Страница 74: ...a booklet Parent topic Selecting Double sided Printing Settings Windows Print Density Adjustments Windows You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double sided print job Print Density Sets the level of ink coverage for double sided printing Increase Ink Drying Time Sets the amount of time required for drying ink after pr...

Страница 75: ...on to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select one of the foll...

Страница 76: ...button Anti Copy Pattern adds a watermark that only appears when your printout is copied Watermark adds a visible watermark to your printout Header Footer adds information such as the date and time to the top or bottom of your printout Note Click the Settings button to customize the text and location of the header or footer 4 Select any of the Additional Settings options to customize your print Cu...

Страница 77: ...r tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an inte...

Страница 78: ... increase readability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background pattern or underlined For Color Graphs an...

Страница 79: ...ettings options to add headers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document You can select to print the following information User Name Computer Name Date Date Time Document Name Collate Number copy number Note The user name computer name date and tim...

Страница 80: ...roups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options tab You see the available Printing Presets on the left 2 Place your cursor over one of the Printing Presets to view its list of settings ...

Страница 81: ...topic Printing with Windows Selecting Extended Settings Windows You can select additional settings that apply to all the print jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options ...

Страница 82: ...ings Windows Parent topic Printing with Windows Extended Settings Windows You can select from these settings on the Extended Settings window Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Separator Page Before each document prints a separator page containing the title user date and time Remove white borders Removes white margins that may appear...

Страница 83: ...ints graphics with a finer screening pattern Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Output 1 page documents facedown in 2 Sided mode Outputs single sided pages in a 2 sided print job facedown...

Страница 84: ...ent unauthorized changes 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printer properties Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product and select Printer properties Windows 7 Click and select Devices and Printers Right click your...

Страница 85: ... the Optional Settings tab by changing the user or group permissions in the Security tab 3 Click Driver Settings You see this window 4 Select the checkbox for each setting you want to lock To lock all print settings select All Document Settings 5 Under Advanced Settings select the setting option you want to use for each locked setting 6 Click OK Locked Setting Options Parent topic Printing with Wi...

Страница 86: ...elete Lets you add or delete a customized text or image based watermark Settings Lets you select the size position and other watermark settings Header Footer Off Prohibits headers or footers On Allows headers and footers Settings Lets you select the text and position for printing headers and footers Color Color Allows color printing Grayscale Allows printing in black or shades of gray only 2 sided...

Страница 87: ... default print settings 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Select the print settings you want to use as defaults in all your Windows programs 4 Click OK These settings are now the defaults selected for printing You can st...

Страница 88: ...sed on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Click the Maintenance tab You see the maintenance options 4 Select the language you want to use as the Language setting ...

Страница 89: ... for updates or disable this feature 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Software Update Settings You see this window 3 Do one of the following To change how often the software checks for updates select a setting in the Check every menu To disable the automatic update feature ...

Страница 90: ...ct software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Selecting Print Settings Windows 10 S Parent topic Printing from a Computer Selecting Print Settings Windows 10 S Select the settings for your print job in your Windows 10 S application 1 Open a photo or document for printing 2 Select the print command in your application Note You may ...

Страница 91: ... window like this 4 Select the type of paper you loaded as the Media setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 5 Click the Advanced button ...

Страница 92: ... you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Страница 93: ...93 10 Select the Layout tab 11 Select the orientation of your document as the Orientation setting ...

Страница 94: ... s Print window 14 Click OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings Mac S...

Страница 95: ...asic settings for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer se...

Страница 96: ...Note The print window may look different depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Страница 97: ... them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings or Printer Features from the pop up menu You see these settings ...

Страница 98: ...t or Photo Mac Selecting Page Setup Settings Mac Print Quality Options Mac You can select any of the available Print Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type setting you have chosen Draft For draft printing on plain paper Normal For everyday text and image printing Normal Vivid For everyday text and image printing with good...

Страница 99: ...rom the print window Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 1 Select the size of the paper you loaded as the Paper Size setting If you are printing a borderless photo select the Borderless checkbox or a paper size with a Borderless option You can also select a cus...

Страница 100: ...enu on the print window To print multiple pages on one sheet of paper select the number of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To print on both sides of each page select a setting from the Two Sided pop up menu To invert or ...

Страница 101: ...g Settings from the pop up menu on the print window Note Some options may be pre selected or unavailable depending on other settings you have chosen or if you are accessing the product over a network This screen may be different depending on the Mac OS version you are using 1 Select one of the Two sided Printing options ...

Страница 102: ...ble sided document to test the selected settings 5 Follow any instructions displayed on the screen during printing Double sided Printing Options and Adjustments Mac Parent topic Printing on a Mac Double sided Printing Options and Adjustments Mac You can select any of the available options in the Two sided Printing Settings pop up menu to set up your double sided print job Long Edge binding Orients...

Страница 103: ...de of the paper before printing the other side in double sided printing Parent topic Selecting Double sided Printing Settings Mac Managing Color Mac You can adjust the Color Matching and Color Options settings to fine tune the colors in your printout or turn off color management in your printer software 1 Select Color Matching from the pop up menu in the print window 2 Select one of the available ...

Страница 104: ...o Advanced Settings and select settings for Brightness Contrast Saturation and individual color tones You can also select a color Mode setting for printing photos and graphics and the Fix Red Eye setting to reduce or remove red eye in photos Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of fl...

Страница 105: ...pply to all the print jobs you send to your product 1 In the Apple menu or the Dock select System Preferences 2 Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies 3 Select Driver or Options You see a screen like this 4 Select any of the available printing preferences 5 Click OK Printing Preferences Mac Parent topic Printing on a Mac ...

Страница 106: ...in the same orientation for easier filing Remove white borders Removes white margins that may appear when you print borderless photos Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setti...

Страница 107: ...window Checking Print Status Mac Parent topic Printing on a Mac Related tasks Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Selecting Print Layout Options Mac Selecting Double sided Printing Settings Mac Managing Color Mac ...

Страница 108: ...lick the print job and click or Delete To pause a print job click the print job and click or Hold To resume a print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings or Supply Levels Parent topic Printing Your Document or Photo Mac Printing From a Chromebook With a Google A...

Страница 109: ...appears next to your product 6 Click Register on the confirmation screen Your product s LCD screen displays a confirmation message 7 Select OK or press the OK button on your product to confirm the Google Cloud Print connection and print a test page 8 To print to the connected product select the print command in your Chrome app Your product is now linked to your Google Account and can be accessed f...

Страница 110: ...roduct s control panel buttons Your product automatically selects default scan settings but you can view or change them as necessary When scanning to a memory card you can change the scan settings using the product s LCD screen If you are scanning to a computer you can change the default scan settings using the Event Manager utility on the computer 1 Make sure you installed the product software an...

Страница 111: ...ogram you want to use and resize your image if necessary from an option screen on your computer Note This works with MAPI type email such as Microsoft Outlook Windows Live Mail Mac Mail and Entourage but not web based email such as Gmail To Computer WSD lets you manage network scanning in Windows 10 Windows 8 x Windows 7 or Windows Vista English only To use this feature you must first set up a WSD...

Страница 112: ...tting Available options Description Format JPG PDF JPG for photos PDF for documents Color Color B W Select color or black and white scans Scan Size A4 Letter Auto Cropping Max Area Selects the page size for documents or special settings for photos Auto Cropping for photos with dark edges Max Area for most photos Original Type Text Photograph Selects the type of original you are scanning Resolution...

Страница 113: ...older click Epson Software and select Event Manager 2 Open the Scanner Windows or Select Scanner Mac drop down list and select your product if necessary 3 Click Make Job Settings 4 Open the Edit Job Settings drop down list and select the scan job settings you want to view or change 5 Change the settings as necessary 6 Click OK 7 Click Close to close the Event Manager window Parent topic Starting a...

Страница 114: ...Click and select Devices and Printers Windows Vista Click Start and select Control Panel Hardware and Sound Printers 10 Make sure that an icon appears for your product s name on the network When you use WSD select your product name to scan over the network Parent topic Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program...

Страница 115: ...Start and select All Programs or Programs Select EPSON Epson Scan 2 Epson Scan 2 Mac Open the Applications folder open the Epson Software folder and select Epson Scan 2 You see an Epson Scan 2 window like this Parent topic Starting a Scan ...

Страница 116: ...not download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select Source option c...

Страница 117: ...w like this Parent topic Starting a Scan Starting a Scan from a Smart Device You can start a scan from a smart device using the Epson iPrint app You can save the scanned document to your device or a cloud service e mail it or print it ...

Страница 118: ...ect your product 4 Select the scan settings and scan your original 5 Save your scanned image to a file or cloud location Parent topic Starting a Scan Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your operating system s Documents or My Documents folder or opens it in your scanning program You can select settings preview and chan...

Страница 119: ...riginal 3 Select the Document Size setting that matches the size of your original You can select Customize to enter a custom size if necessary 4 Select the image type of your original and how you want it scanned as the Image Type setting 5 Select the Resolution setting you want to use for your scan ...

Страница 120: ...ect any desired format options 10 Enter the file name for your scanned file in the File Name field If necessary select Settings to modify the file name settings 11 Select the location in which you want to save your scanned file as the Folder setting If necessary select Select to create a new folder 12 Click Scan The product scans your original and saves the scanned file in the location you specifi...

Страница 121: ...an 2 Additional Scanning Settings Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab Not all adjustment settings may be available depending on other settings you have chosen Remove Background Removes the background of the originals Text Enhancement Sharpens the appearance of letters in text documents Auto Area Segmentation Makes black ...

Страница 122: ...orrects shadowing around the edges of the image by filling the shadows with black or white Dual Image Output Scans the original image twice using different output settings Windows only Parent topic Scanning in Epson Scan 2 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 You can scan a document and save the text in a searchable PDF In a searchable PDF text is recognized using Optica...

Страница 123: ...e PDF or protect printing or editing properties 11 Click OK 12 Confirm the File Name setting and select a Folder setting for your document 13 Click Scan The scanned image is saved as a searchable PDF Parent topic Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options For details on available options click the icon on the Epson Scan 2 Image Format O...

Страница 124: ...mat that is readable by Windows and Mac systems using Adobe Reader Acrobat or other programs You can save multi page documents in one PDF file Recognized text in the scanned document can be searched Parent topic Scanning in Epson Scan 2 Scan Resolution Guidelines The Resolution setting measured in dpi dots per inch controls the amount of detail captured in your scans Increasing the resolution rais...

Страница 125: ...pi dots per inch and you will double the image size later change the Resolution setting to 600 dpi You will scan the image at 100 or smaller size Select the Epson Scan 2 Resolution setting based on how you will use the scanned image Email view on a computer screen post on the web 96 to 200 dpi Print fax convert to editable text OCR create searchable PDF 200 to 300 dpi Parent topic Scanning in Epso...

Страница 126: ...card and the files on it are compatible with your product before inserting the card 2 Insert your memory card into the slot making sure the card is oriented correctly Note Do not force the card all the way into the slot Insert it only until it meets resistance The memory card access light flashes and then stays lit Caution Do not remove the memory card or turn off your product while the memory car...

Страница 127: ...icroSD 2GB microSDHC 32GB microSDXC 64GB Parent topic Inserting a Memory Card Memory Card File Specifications You can insert memory cards in your product containing files that meet these specifications File format JPEG with the Exif version 2 3 standard taken with digital camera using DCF Design rule for Camera File system version 1 0 or 2 0 compliant Image size 80 80 pixels to 10200 10200 pixels ...

Страница 128: ...Windows Open the My Computer Computer Windows Explorer or File Explorer utility Then right click the name of your memory card listed as a removable disk and select Eject Mac Drag the removable disk icon for your memory card from the desktop or computer window into the trash 3 Push in the memory card then pull it straight out of its slot as shown above Parent topic Inserting a Memory Card Printing ...

Страница 129: ... you want to view or print 4 Press the up or down arrow buttons to select one or more copies of the photo up to 99 5 To view and select additional photos for printing repeat the steps above 6 To view print settings press the OK button You see this screen 7 Do one of the following To change the print settings press the down arrow button To print the selected photo s press the start button Parent to...

Страница 130: ...pands images correctly for most borderless prints Medium Expands images slightly less for borderless prints Minimum Expands images the least for borderless prints you may see some white border None Does not expand images at all for borderless prints Fit Frame On Automatically crops the photo to fit into the selected photo layout Quality Draft Provides lower quality for draft printing Standard Prov...

Страница 131: ...d before you change this setting or you may lose data from the memory card Do not remove a memory card or turn off your product while the memory card access light is flashing or you may lose data from the memory card 1 Remove any memory cards from the product 2 Press the home button if necessary 3 Press the arrow buttons to select Settings and press the OK button 4 Select File Sharing and press th...

Страница 132: ... select your product in the SHARED section of the sidebar you may need to widen the sidebar to see the name then select the MEMORYCARD icon 4 Select the folder that contains your photos 5 Drag the photos you want to transfer to the desired folder on your computer or on your memory card Note Your product s LCD screen does not update to display new photos transferred to the memory card Wait until th...

Страница 133: ... own photos in the background 1 Load plain paper in one of these sizes Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 2 Insert a memory card into your product s memory card slot 3 Press the home button if necessary 4 Select Personal Stationery and press the OK button 5 Select Writing Papers and press the OK button 6 Select one of the layout options and press the OK button Note Vi...

Страница 134: ... printing press the stop button Parent topic Printing Personalized Projects Related tasks Inserting a Memory Card Loading Paper in the Sheet Feeder Printing Lined Paper Graph Paper and Music Sheets You can print music sheets wide rule or narrow rule notebook paper and graph paper 1 Load plain paper in one of these sizes Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 2 Press the h...

Страница 135: ...to print press the start button Note To cancel printing press the stop button Parent topic Printing Personalized Projects Related tasks Loading Paper in the Sheet Feeder Printing Calendar Pages You can create and print a weekly or monthly calendar page from your product 1 Load plain paper in one of these sizes Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 2 Press the home button...

Страница 136: ...nd press the OK button 7 Select the type of paper you want to print on and press the OK button 8 To print more than one sheet press the up or down arrow button to select the number up to 99 9 When you are ready to print press the start button Note To cancel printing press the stop button Parent topic Printing Personalized Projects Related tasks Loading Paper in the Sheet Feeder ...

Страница 137: ...nstead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line Continued use of the product when the ink level is below the lower line...

Страница 138: ...cool dark place Store the ink bottles in the same environment as the product When storing or transporting an opened ink bottle do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tightening the cap and take measures to prevent ink from leaking when y...

Страница 139: ...s Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tanks correctly The product cannot directly measure the ink levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions ...

Страница 140: ... double click the icon for your product in the right side of the Windows taskbar or click the up arrow and double click You see a window like this 2 Refill any ink tank as needed Note The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks To confirm the actual remaining ink visually check the ink levels in the ink tanks Continued use of the product w...

Страница 141: ... 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select EPSON Status Monitor You see a window like this 3 Refill any ink tank as needed Note To update or refresh the displayed ink levels click Update ...

Страница 142: ...el is below the lower line on the tank could damage the product Parent topic Check Ink Levels Related tasks Refilling the Ink Tanks Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and ...

Страница 143: ...on ink and paper at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Note Epson s warranties do not extend to any damage caused by the use of third party ink or ink not designed for your printer ...

Страница 144: ...tanks are not filled all the way However for the most accurate ink level monitoring fill all the ink tanks up to the top line Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tanks correctly The product cannot directly measure the ink levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage ...

Страница 145: ...145 1 Turn on your product 2 Lift up the scanner unit ...

Страница 146: ...146 3 Open the ink tank cover then open the cap for the ink tank you are going to fill ...

Страница 147: ...n your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out immediately Seek medical advice if problems persist Keep the ink bottles out of the reach of children and do not drink the ink 5 Position the top of the ink bottle along the slot in front of the filling port then slowly stand the bottle up to inser...

Страница 148: ...flows into the tank and stops automatically when the ink is filled to the upper line Note If ink does not flow from the bottle lift and reinsert the bottle 7 When the ink tank is full remove the ink bottle and securely close the ink tank cap Note If any ink remains in the bottle replace the bottle cap and tighten it Store the bottle upright for later use 8 Repeat the previous steps as necessary fo...

Страница 149: ...nner unit 10 Press the home button to display the home screen then select Maintenance Reset Ink Levels Follow the on screen instructions to reset the ink level for the colors you refilled Parent topic Refilling Ink Related concepts Purchase Epson Ink ...

Страница 150: ...ality declines You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You cannot clean the print head if the ink level has reached the lower line on the ink tank and may not be able to clean it when the ink level in any of the tanks is low You must refill the ink tank first If you still see white or dark lines or gaps in your printouts even after cleanin...

Страница 151: ...int head nozzles using the control panel on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance and press the OK button 5 Press the OK button to select Nozzle Check ...

Страница 152: ...utton If there are gaps or the pattern is faint select Yes and press the OK button Follow the instructions on the screen to clean the print head If you don t see any improvement after cleaning the print head up to 3 times turn the product off and wait at least 12 hours Then try cleaning the print head again If quality still does not improve run a Power Cleaning If there is still no improvement con...

Страница 153: ...nd the output tray is extended 2 Load a few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and sele...

Страница 154: ...t head needs cleaning 7 If there are no gaps click Finish If there are gaps or the pattern is faint clean the print head Parent topic Print Head Nozzle Check Related concepts Power Cleaning Related tasks Loading Paper in the Sheet Feeder Refilling the Ink Tanks Cleaning the Print Head Using a Computer Utility ...

Страница 155: ...nt Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Parent topic Print Head Maintenance Related tasks Refilling the Ink Tanks Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using the Product Control Panel You can clean the print head nozzles using the control panel on your product 1 Make sure there are no errors on the LCD scree...

Страница 156: ...d press the start button to run a nozzle check and confirm that the print head is clean If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then try cleaning the print head again If quality still does not improve run a Power Cleaning If there is still no improvement contact Epson support Parent topic Print Head Cleaning Relat...

Страница 157: ...op and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Head Cleaning You see a window like this 5 Click Start to begin...

Страница 158: ...the lines Print head is clean Print head needs cleaning If there are no gaps click Finish If there are gaps or the pattern is faint click Clean to clean the print head again If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then try cleaning the print head again If quality still does not improve run a Power Cleaning If ther...

Страница 159: ...product Caution Power Cleaning may cause the ink pads to reach their capacity sooner When an ink pad reaches the end of its service life the product stops printing and you must contact Epson for support Power Cleaning Using the Product Control Panel Power Cleaning Using a Computer Utility Parent topic Print Head Maintenance Related tasks Refilling the Ink Tanks Power Cleaning Using the Product Con...

Страница 160: ...an run a Power Cleaning using a utility on your Windows or Mac computer Note After running a Power Cleaning you must turn off the product and wait at least 12 hours before running another Power Cleaning 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Do one of the following Windows Access the Windows Desktop and ...

Страница 161: ...run a nozzle check If the print quality did not improve turn off the product and wait at least 12 hours before running another Power Cleaning If the print quality does not improve after running the Power Cleaning utility multiple times contact Epson for support Parent topic Power Cleaning Related tasks Refilling the Ink Tanks ...

Страница 162: ...g Print Quality Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance and press the OK button 5 Select Print Head Alignment and press the O...

Страница 163: ...een Vertical Alignment Horizontal Alignment 9 Press the OK button when you are finished Parent topic Print Head Alignment Related tasks Loading Paper in the Sheet Feeder Cleaning the Paper Guide If you see ink on the back of a printout you can clean the paper guide rollers to remove any excess ink 1 If printouts are smeared or scuffed load plain paper in this size Letter 8 5 11 inches 216 279 mm o...

Страница 164: ...r Cleaning the Print Head Path If the print quality has not improved after cleaning and aligning the print head and cleaning the paper path the print head path inside the printer may be smeared with ink To clean the print head path use the following Several cotton swabs cup 59 ml water containing 2 to 3 drops of mild dish detergent A small flashlight Caution Do not use any other liquid to clean th...

Страница 165: ... 4 Lift up the scanner unit 5 Using the flashlight check the translucent film shown here for ink smears 1 Translucent film 2 Print head rail Caution Do not touch the print head rail or wipe the grease off of it You may not be able to print ...

Страница 166: ...ssary to clean all ink smears 9 When the translucent film is dry close the scanner unit 10 Reconnect any disconnected cables plug in the power cord and turn on the product Parent topic Adjusting Print Quality Related concepts Print Head Cleaning Print Head Alignment Related tasks Cleaning the Paper Guide Checking the Number of Sheets You can view an option that displays the number of sheets of pap...

Страница 167: ...t side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab 4 Select Printer and Option Information You see this window 5 After checking the number of sheets fed into the printer click OK to close the window Note The number of sheets is displayed only when Epson Status Monitor 3 is enabled Parent topic Checking the Number of Sheets Chec...

Страница 168: ...ters Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select Printer and Option Information You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets ...

Страница 169: ...r lubricants inside the product or let water get inside it 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper 5 Clean the scanner glass with a soft lint free cloth microfiber is recommended moistened with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with any force 6 Clean the...

Страница 170: ...htening the cap and take measures to prevent ink from leaking when transporting the ink bottles Do not put opened ink bottles in the box with the product Do not carry the product by its control panel this may damage the product Note Before storing your product for a long period replace low expended or expired ink to help prevent the print head from drying out Store your product in a cool dry place...

Страница 171: ...171 3 Secure the print head to the case with tape Caution Do not place tape on the white flat cable or transparent film inside the product otherwise you may damage your product 4 Lower the scanner unit ...

Страница 172: ...he paper from the product 6 Unplug the power cable 7 Disconnect any connected cables 8 Open the ink tank unit cover and make sure that the ink tank caps are installed securely 9 Close the ink tank cover and scanner unit ...

Страница 173: ...ase bar or you may damage your product 11 Place the product in its original packaging materials if possible or use equivalent cushioning around the product Be sure to remove the tape from the print head before turning on your product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Clea...

Страница 174: ...ory Card Problems Uninstall Your Product Software Where to Get Help Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen LCD code Condition solution E 01 A printer error has occurred Turn the product off and then back on again If the error continues check for a paper jam If there is no paper jam contact Epson for support E 02 A scanne...

Страница 175: ...ers running English versions of Windows 10 Windows 8 x Windows 7 or Windows Vista Recovery Mode A firmware update has failed Connect your product using a USB cable and try updating the firmware again If you still receive this error message contact Epson for support Note The ink pads in the printer collect distribute and contain the ink that is not used on printed pages During the life of your prod...

Страница 176: ...ends on the user refilling the ink tanks correctly The product cannot directly measure the ink levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure...

Страница 177: ...start button The nozzle check pattern is printed 7 Do one of the following depending on the results of the product check If the page prints and the nozzle check pattern is complete the product is operating properly Any operation problem you may have could be caused by your computer cable software or selected ...

Страница 178: ...Epson Parent topic Solving Problems Related concepts Uninstall Your Product Software Print Head Cleaning Print Head Alignment Related references Where to Get Help Resetting Control Panel Defaults If you have a problem with settings on the product control panel you can reset them to their factory defaults You can choose which settings to reset or reset them all 1 Press the home button if necessary ...

Страница 179: ...its print head Wait until charging finishes before you turn off the product or it may charge improperly and use excess ink the next time you turn it on Your product is finished charging the print head when the power light stops flashing If the product s print head stops moving or making noise and the charging process has not finished after approximately 20 minutes turn off your product Turn it bac...

Страница 180: ...o view LCD screen text in a different language select a different language setting for the panel To adjust the position of the control panel carefully raise or lower it Parent topic Solving Setup Problems Related tasks Changing LCD Screen Language Solving Network Problems Check these solutions if you have problems setting up or using your product on a network Note Breakdown or repair of this produ...

Страница 181: ...me Network 5 GHz See your router documentation or contact your internet service provider for instructions Verify that your router or access point is operating correctly by connecting to it from your computer or another device Print a network connection report and check the codes and messages on the report to help determine the cause of the problem You may need to disable the firewall and any anti ...

Страница 182: ...eck the network connection or adapter settings in the Windows Control Panel and set the Internet metric setting to 100 for your version of the Internet Protocol Parent topic Solving Network Problems Related concepts Wi Fi Direct Mode Setup Related tasks Printing a Network Status Sheet Selecting Wireless Network Settings from the Control Panel Printing a Network Connection Report Related topics Wi ...

Страница 183: ... 5 GHz See your router documentation or contact your internet service provider for instructions Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network See your router or access point documentation for instructions on disabling the Privacy Separator function Parent topic Solving Network Problems Rel...

Страница 184: ...ve the device connected to your Mac USB 3 0 port further away from your Mac Parent topic Solving Network Problems Cannot Print Over a Network If you cannot print over a network try these solutions Make sure that your product is turned on Make sure you install your product s network software as described in your product documentation Print a network status sheet and verify that the network settings...

Страница 185: ...f you are connecting the product wirelessly via EpsonNet Setup and the Wi Fi connection icon is not lit or does not appear on the product s LCD screen make sure your product software was installed correctly If necessary reinstall your software Parent topic Solving Network Problems Related references Cannot Scan Over a Network Related tasks Printing a Network Status Sheet Printing a Network Connect...

Страница 186: ... select EPSON and select Epson Scan 2 Utility Make sure your product is selected If necessary select the Other tab and click Reset Windows other versions Click or Start All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Make sure your product is selected If necessary select the Other tab and click Reset Mac Open the Applications folder click Epson Software and click Epson Scan 2 Util...

Страница 187: ... routine maintenance This is normal Parent topic Solving Copying Problems Solving Paper Problems Check these sections if you have problems using paper with your product Paper Feeding Problems Paper Jam Problems Inside the Product Paper Jam Problems in the Rear Cover Paper Ejection Problems Parent topic Solving Problems Paper Feeding Problems If you have problems feeding paper try these solutions P...

Страница 188: ...follow these guidelines Use new smooth high quality paper that is not curled creased old too thin or too thick Load paper in the rear paper feed printable side up Follow any special loading instructions that came with the paper Parent topic Solving Paper Problems Related references Paper Jam Problems Inside the Product Paper Loading Capacity Related tasks Loading Paper in the Sheet Feeder Selectin...

Страница 189: ...189 2 Remove any jammed paper from the rear paper feed ...

Страница 190: ...190 3 Lift the scanner unit and remove any jammed paper inside ...

Страница 191: ...ble or translucent film inside the printer 4 Close the scanner unit 5 Follow the prompts on the LCD screen to clear any error messages If you still see a paper jam message check the other paper jam solutions Parent topic Solving Paper Problems ...

Страница 192: ...er follow the steps here 1 Cancel the print job if necessary 2 Press the buttons to release the rear cover and remove the cover from your product Carefully remove any jammed paper from inside the product 3 Remove any jammed paper from the rear cover 4 Press in the buttons and reattach the rear cover ...

Страница 193: ...per Problems Related references Paper Jam Problems Inside the Product Paper Jam Problems in the Rear Cover Paper or Media Type Settings Control Panel Related tasks Selecting the Paper Settings Control Panel Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer Note When printing using AirPrint the available print settings are differen...

Страница 194: ...t see your product icon in the Windows taskbar first try restarting your computer If that does not work try this solution 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printing preferences Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your pro...

Страница 195: ...r product is connected to a USB hub connect it directly to your computer instead If printing becomes slower after printing continuously for a long time the product may have automatically slowed down to protect the print mechanism from overheating or becoming damaged Let the product rest with the power on for 30 minutes then try printing again For the fastest printing select the following settings ...

Страница 196: ...g Problems Printing from a Computer Related references Windows System Requirements Mac System Requirements Paper or Media Type Settings Printing Software Related tasks Selecting Printing Preferences Mac Selecting Basic Print Settings Mac Selecting Basic Print Settings Windows Selecting Extended Settings Windows Solving Page Layout and Content Problems Check these sections if you have problems with...

Страница 197: ...ting program or printer software is not set for multiple copies Parent topic Solving Page Layout and Content Problems Blank Pages Print If blank pages print unexpectedly try these solutions Make sure you selected the correct paper size settings in your printing program and printer software If a blank page exists in a document you are printing and you want to skip printing it select the Skip Blank ...

Страница 198: ...t Problems Related tasks Selecting Basic Print Settings Mac Selecting Basic Print Settings Windows Selecting Page Setup Settings Mac Loading Paper in the Sheet Feeder Border Appears on Borderless Prints If you see a border on borderless prints try these solutions Make sure you are printing on a compatible borderless paper type and size Note For custom paper sizes make sure you select a supported b...

Страница 199: ...nted the next print job after your computer exits sleep mode may contain garbled characters Print your document again If incorrect characters still appear in your prints try connecting your product using a different cable Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Mac Selecting Basic Print Settings Windows Selecting Page Setup Settings Mac In...

Страница 200: ...ide against the edge of the paper Select a higher print quality setting in your printer software Turn off any high speed settings in your product software Align the print head Make sure the product is not printing while tilted or at an angle Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Mac Selecting Basic Print Settings Windows Loading Paper in...

Страница 201: ...eed settings in your product software Adjust the print quality in the product software You may need to refill the ink Visually check the ink levels If you have not used the product for a long time run the Power Cleaning utility Note Power Cleaning consumes a lot of ink so run this utility only if you cannot improve print quality by cleaning the print head Parent topic Solving Print Quality Problem...

Страница 202: ...e side of a sheet will contain a lighter image or text print that side first Adjust the density and or ink drying time settings If printed copies are smeared lower the copy density setting on the product control panel The ink levels may be low and you may need to refill the ink Visually check the ink levels Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print...

Страница 203: ...s try these solutions Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary The ink levels may be low Visually check the ink levels Make sure the paper type setting matches the type of paper you loaded Make sure your paper is not damp curled old or loaded incorrectly in your product Align the print head Adjust the print quality in the product...

Страница 204: ... Adjust the print quality You may need to increase the image resolution or print a smaller size see your software documentation Note Images from the Internet may be low resolution and not result in a high quality printout If you enlarged the image size in an image editing program you need to increase the image resolution setting to retain a high image quality Increase the image resolution by the s...

Страница 205: ... print head nozzles are clogged Then clean the print head if necessary The ink levels may be low and you may need to refill the ink Visually check the ink levels If you printed when the ink levels were too low to be seen in the ink tank windows refill the ink tanks to the upper lines and run the Power Cleaning utility Then run a nozzle check to see if print quality has improved After you print the...

Страница 206: ...c Refilling the Ink Tanks Solving Scanning Problems Check these solutions if you have problems scanning with your product Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Parent topic Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly try these solutions Make sure your computer has adequate memory and meets the s...

Страница 207: ... EPSON Epson Scan 2 Utility Make sure the correct product is selected If necessary select the Other tab and click Reset Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Make sure the correct product is selected If necessary select the Other tab and click Reset Windows other versions Click or Start All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Make sure the...

Страница 208: ...ts try these solutions Make sure you placed your original for scanning facing the correct way If the Image Type setting is Black White adjust the Threshold and scan again Parent topic Solving Scanned Image Quality Problems Line of Dots Appears in All Scanned Images If a line of dots appears in all your scanned images clean the scanner glass with a soft dry lint free cloth or use a small amount of ...

Страница 209: ...ting is Black White select Text Enhancement If the Image Type setting is Color or Grayscale change the Text Enhancement setting to High Parent topic Solving Scanned Image Quality Problems Related references Additional Scanning Settings Main Settings Tab Additional Scanning Settings Advanced Settings Tab Image Colors are Patchy at the Edges If you are scanning a thick or warped original cover its e...

Страница 210: ...effect adjust these Epson Scan 2 settings if available and try scanning again Select the Descreening setting Select a lower Resolution setting Parent topic Solving Scanned Image Quality Problems Related references Additional Scanning Settings Main Settings Tab Additional Scanning Settings Advanced Settings Tab Scanned Image Colors Do Not Match Original Colors Printed colors can never exactly match...

Страница 211: ...ing memory cards with your product Memory Card Does Not Fit Into a Slot Cannot View or Print Photos from a Memory Card or Device Cannot Transfer Photos to or from a Memory Card or Device Parent topic Solving Problems Related references Cannot Transfer Photos to or from a Memory Card or Device Memory Card Does Not Fit Into a Slot If a memory card does not fit properly in a slot do not force it in Y...

Страница 212: ...ry card or USB device inserted in your product try these solutions Make sure your memory card or device is compatible with the product Make sure your product is securely connected to your computer If you are transferring photos to a memory card check the memory card s write protect tab to make sure it is set to allow writing to the card Parent topic Solving Memory Card Problems Related references ...

Страница 213: ...lick Yes or Continue In the next window select your product and click OK Then follow any on screen instructions 4 Do one of the following to uninstall Epson Event Manager then follow any on screen instructions Windows 10 8 x Select Epson Event Manager and click Uninstall Windows 7 Windows Vista Open the Windows Control Panel utility Select Programs and Features In Classic view select Programs and ...

Страница 214: ...aller icon 6 In the Epson Uninstaller screen select the checkbox for each software program you want to uninstall 7 Click Uninstall 8 Follow the on screen instructions to uninstall the software 9 Reinstall your product software Note If you uninstall the printer driver and your product name remains in the Print Fax Print Scan or Printers Scanners window select your product name and click the remove ...

Страница 215: ...to 4 PM Pacific Time Saturday Canada 905 709 3839 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subject to change without notice Toll or long distance charges may apply Purchase Supplies and Accessories You can purchase genuine Epson ink and paper at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales Yo...

Страница 216: ...ifications Printable Area Specifications Scanning Specifications Ink Specifications Memory Card Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft op...

Страница 217: ...x OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x OS X 10 6 8 Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or epson com jm support Caribbean select your product and select Downloads Parent topic Technical Specifications Paper Specifications Note Since the quality of any particula...

Страница 218: ...mm 16 9 wide 4 7 1 inches 102 181 mm Half Letter 5 5 8 5 inches 140 216 mm Paper types Plain paper Note Your product also supports compatible papers distributed by Epson Select the link at the end of this topic to view a list of compatible Epson papers Weight Plain paper 17 lb 64 g m2 to 24 lb 90 g m2 Envelopes Size No 10 4 1 9 5 inches 105 241 mm Paper types Plain bond paper Weight 20 lb 75 g m2 ...

Страница 219: ...When printing borderless quality may decline in the expanded printable area Single sheets 1 Top bottom margins 0 12 inch 3 mm 2 Reduced print quality area top 1 61 inches 41 mm 3 Reduced print quality area bottom 1 46 inches 37 mm Borderless ...

Страница 220: ... 0 70 inch 18 mm 4 Reduced print quality area right 1 61 inches 41 mm Parent topic Technical Specifications Scanning Specifications Scanner type Flatbed color Photoelectric device CIS Effective pixels 10200 14040 pixels 1200 dpi Document size Maximum 8 5 11 7 inches 216 297 mm Scanner glass US letter or A4 Scanning resolution 1200 dpi main scan 2400 dpi sub scan Output resolution 50 to 9600 dpi in...

Страница 221: ... your printer The included initial ink bottles must be used for printer setup and are not for resale The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head Yields vary considerably based on images printed print settings paper type frequency of use and temperature Color Black Cyan Magenta Yellow Ink life Do not use if the date on the pack...

Страница 222: ...PEG taken by digital cameras that are DCF Design rule for Camera File system version 1 0 or 2 0 compliant photos stored in built in digital camera memory are not supported Parent topic Technical Specifications Dimension Specifications Height Stored 7 4 inches 187 mm Printing 10 2 inches 259 mm Width Stored 14 8 inches 375 mm Printing 14 8 inches 375 mm Depth Stored 13 7 inches 347 mm Printing 22 i...

Страница 223: ...chnical Specifications Environmental Specifications Temperature Operating 50 to 95 F 10 to 35 C Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Humidity without condensation Operating 20 to 80 RH Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications Interface type Hi Speed USB Device Class for computers Parent topic Technical Specifications Network Interface Specifi...

Страница 224: ...ms to Part 15 of FCC Rules and RSS 210 of the IC Rules Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may caus...

Страница 225: ...osure rules This equipment should be installed and operated so that the radiator is kept at least 7 9 inches 20 cm or more away from a person s body excluding extremities hands wrists feet and ankles Parent topic Technical Specifications ...

Страница 226: ...sure to follow all warnings and instructions marked on the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do not use the cord with any other equipment Make sure the AC power cord meets the relevant local safety standard Place the product near a wall outlet where the plug can...

Страница 227: ...or store the product outdoors Do not place the product near excessive heat sources or in direct sunlight Leave enough room around the product for sufficient ventilation Do not block or cover openings in the case or insert objects through the slots Keep the product away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Keep your pro...

Страница 228: ...ns Radio waves from this product may adversely affect the operation of medical equipment or automatically controlled devices such as pacemakers automatic doors or fire alarms When using this product near such devices or inside a medical facility follow the directions from authorized staff members at the facility and follow all posted warnings and directions on the device to avoid causing an accide...

Страница 229: ...sult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification or Declaration of this device and may cause interference levels which exceed the limits established by the FCC for this equipment It is the responsibility of the user to obtain and use a shielded equipment interfac...

Страница 230: ... resolve any Dispute informally If Epson and you do not reach an agreement to resolve the Dispute within the sixty 60 days you or Epson may commence an arbitration Notice to Epson must be addressed to Epson America Inc ATTN Legal Department 3840 Kilroy Airport Way Long Beach CA 90806 the Epson Address The Dispute Notice to you will be sent to the most recent address Epson has in its records for yo...

Страница 231: ...e relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party s individual claim In some instances the costs of arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court The arbitrator s award is binding and may be entered as a judgment in any court of compete...

Страница 232: ... sending a written letter to the Epson Address within thirty 30 days of your assent to this Agreement including without limitation the purchase download installation of the Software or other applicable use of Epson Hardware products and services that specifies i your name ii your mailing address and iii your request to be excluded from the final binding individual arbitration procedure and waiver ...

Страница 233: ...reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this information as applied t...

Страница 234: ...ising or publicity relating to the software without the specific prior written permission of Sam Leffler and Silicon Graphics THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WARRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENT...

Страница 235: ...period of nonuse This is to ensure that the product meets Energy Star standards of energy efficiency More energy savings can be achieved by setting the time to sleep to a shorter interval Parent topic Copyright Notice Copyright Attribution 2019 Epson America Inc 1 19 CPD 53993R3 Parent topic Copyright Notice ...

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