Troubleshooting
279
EPSON AcuLaser C3800
User's Guide
The printer does not print normally via the USB interface
The printer does not print normally via the network interface
Cause
What to do
For Windows users only
The Data Format setting in the printer’s
Properties is not set to
ASCII
or
TBCP
.
The printer cannot print binary data when it is
connected to the computer via the USB interface.
Make sure that the Data Format setting, which is
accessed by clicking
Advanced
on the
PostScript
sheet of the printer’s Properties, is set to
ASCII
or
TBCP
.
If your computer is running Windows XP, XP x64, click
the
Device Settings
tab in the printer’s Properties,
then click the Output Protocol setting and select
ASCII
or
TBCP
.
For Macintosh users only
The Data Format setting in the printer’s
Properties is not set to
ASCII
.
The printer cannot print binary data when it is
connected to the computer via the USB interface.
Make sure that the Data Format setting, which is
accessed by clicking
from the File menu, is set to
ASCII
.
Cause
What to do
The Data Format setting is different from the
data format setting specified in the
application (except on Mac OS X)
If the file is created in an application that allows you
to change the data format or encoding, such as
Photoshop, make sure that the setting in the
application matches that in the printer driver.
For Windows users only
The computer is connected to the network
using AppleTalk in a Windows 2000
environment, and the
Send CTRL+D Before
Each Job
or
Send CTRL+D After Each Job
setting on the
Device Settings
sheet of the
printer’s Properties dialog box is set to
Yes
.
Make sure that both the
Send CTRL+D Before Each
Job
and
Send CTRL+D After Each Job
settings are set
to
No
.
For Windows users only
The print data is too large.
Click
Advanced
on the
PostScript
sheet of the
printer’s Properties, then change the Data Format
setting from
ASCII data
(default) to TBCP (Tagged
binary communications protocol).
When the
Binary
setting is set to
On
, TBCP is not
available. Use the Binary protocol. See "PS3 Menu" on
page 184 for details.