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Chapter 6

Troubleshooting

If you have any problems with your computer, refer to this
chapter. You can correct most problems by adjusting a cable
connection, repeating a software procedure, or resetting the
computer.

The troubleshooting suggestions in this chapter are organized
in general categories, as listed below. Within each category, a
more specific problem is described with possible solutions.

The following issues are included:

Identifying your system’s configuration

Computer will not start

Computer does not respond

Keyboard problems

Mouse problems

Monitor problems

Diskette problems

Diskette drive problems

Hard disk drive problems

CD-ROM problems

Password problems

Software problems

Troubleshooting

6-1

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Содержание ActionPC 5500

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Страница 2: ...opying recording or otherwise without the prior written permission of Epson America Inc No patent liability is assumed with respect to the use of information contained herein Nor is any liability assumed for damages resulting from the use of the information contained herein Further this publication and features described herein are subject to change without notice TRADEMARKS EPSON is a registered ...

Страница 3: ...the computer make sure it has a 3 prong plug Also make sure the total Amp rating of the devices plugged into the extension cord does not exceed the cords Amp rating Make sure the total of all devices plugged into the wall outlet does not exceed 15 Amps Except as specifically explained in this User s Guide do not attempt to service the computer yourself Unplug the computer and refer servicing to qu...

Страница 4: ...rdon d alimentation de l ordinateur n est pas abîmé ni effiloché Ž Dans le cas où on utilise un cordon de rallonge avec l ordinateur s assurer que l intensité en ampères requise pour tous les appareils branchés sur ce cordon ne soit pas supérieure à la capacité du cordon S assurer aussi que cette intensité ne dépasse jamais la somme de 15 ampères pour l ensemble des appareils Ž Sauf dans les cas s...

Страница 5: ...tungsschlitze ein Verwenden Sie nur die auf dem Typenschild des Computers angegebene Stromversorgung Schließen Sie alle Geräte an ordnungsgemäß geerdete Steckdosen an Verwenden Sie keine Steckdosen die mit demselben Stromkreis wie Fotokopiergeräte oder Klimaanlagen die sich regelmäßig ein und ausschalten verbunden sind Achten Sie darauf daß das Netzkabel des Computers stets in einwandfreiem Zustan...

Страница 6: ...mäß oder die Leistung hat sich merklich geändert Stellen Sie nur die Bedienelemente ein die in der Gebrauchsanweisung beschrieben sind Ž Nehmen Sie den Computer bei Flugreisen als Handgepäck mit in den Fluggastraum damit er nicht in einem drucklosen Frachtraum verstaut wird Ž Beachten Sie den folgenden Hinweis wenn Sie den Computer in Deutschland in Betrieb nehmen Beim Anschluß des Computers an di...

Страница 7: ... Peripheral Component Interconnect bus architecture gives you fast and efficient access to both PCI and IDE option cards It also provides PCI performance for IDE drives and your VGA or high resolution monitor And when you re ready for even more capability you can install option cards or additional drives upgrade your processor and expand your system and video memory Computer Features Your computer...

Страница 8: ... standard configurations Three 16 bit ISA Industry Standard Architecture option slots and one PCI option slot supporting one PCI bus option card Space for up to three mass storage devices two externally accessible and one internal Power saving Feature In standard configurations this computer complies with the United States Environmental Protection Agency s Energy Star Program which promotes the ma...

Страница 9: ...s and SCSI Small Computer System Interface cards SVGA Feature Connector If you install a high resolution graphics adapter card or a full motion multimedia card you can connect it to the computer s SVGA Super Video Graphics Array feature connector This allows you to use the adapter s special graphics features while accessing the standard SVGA signals provided by your main system board System and Vi...

Страница 10: ...hange your computer s configuration and how to install the PCI IDE drivers Chapter 3 covers general operating procedures such as using your power saving feature and using a password Chapter 4 explains how to remove and replace the computer s cover change jumper settings and install optional equipment such as option cards memory modules and video memory Chapter 5 explains how to install and remove ...

Страница 11: ...DIP switch or jumper settings and bulletins for EPSON products is through the online services below EPSON bulletin board service You can call the EPSON bulletin board service BBS 24 hours a day at 310 782 4531 No membership is required Make sure your communications software is set to 8 data bits with no stop bit 1 parity bit and a modem speed up to 28 8 Kbps See the documentation that came with yo...

Страница 12: ...edit on CompuServe Your own user ID and password A complimentary subscription to CompuServe Magazine CompuServe s monthly publication To take advantage of this offer call 800 848 8199 in the United States and Canada and ask for representative 529 In other countries call the following U S telephone number 614 529 1611 or your local CompuServe access number 6 Introduction ...

Страница 13: ... Mouse Connecting a Monitor Connecting a Parallel or Serial Device Connecting the Power Cord Turning On the Computer Turning Off the Computer CHAPTER 2 RUNNING SETUP AND INSTALLING DRIVERS 1 2 3 3 3 4 5 5 1 1 1 2 1 3 1 3 1 4 1 5 1 7 1 8 1 9 Starting the SETUP Program 2 2 SETUP Function Keys 2 4 Setting Standard Options 2 4 Setting Advanced Options 2 6 Setting Advanced IDE Drive Options 2 8 Setting...

Страница 14: ... 3 4 Using the Keyboard and Mouse 3 4 Maintaining Good Posture and Work Habits 3 5 Backing Up Your Files Using Energy Wisely Using Your Power saving Feature Inserting and Removing Diskettes Stopping a Command or Program Resetting the Computer Using a Password Changing the Processor Speed 3 6 3 6 3 6 3 8 3 9 3 10 3 11 3 12 CHAPTER 4 INSTALLING AND REMOVING OPTIONS Removing the Cover 4 2 Replacing t...

Страница 15: ...lling a Hard Disk Drive in the Internal Bay 5 3 Installing the Hard Disk Drive 5 3 Connecting the Cables 5 7 Removing a Hard Disk Drive from the Internal Bay 5 10 Installing a Drive in an Externally Accessible Bay 5 12 Attaching Mounting Frames to the Drive 5 12 Installing the Drive 5 13 Connecting the Power Cables 5 16 Removing a Drive From an Externally Accessible Bay 5 20 CHAPTER 6 TROUBLESHOOT...

Страница 16: ...ental Requirements Video Resolutions and Colors Processor Upgrades Information for Qualified Hard Disk Drives DMA Assignments Hardware Interrupts System MemoryMap System I O Address Map Connector Pin Assignments Tested Operating Environments Options Available from EPSON GLOSSARY INDEX A 2 A 3 A 4 A 5 A 5 A 5 A 6 A 6 A 6 A 7 A 7 A 8 A 8 A 9 A 10 A 11 A 11 A 12 A 13 A 14 A 14 x ...

Страница 17: ... flat hard surface Do not place your system too close to any electrical device such as a radio that generates an electromagnetic field Protect your computer from extremes in temperature humidity dust and smoke and avoid direct sunlight and other sources of heat Read the Important Safety Instructions at the front of this manual for more information about choosing a suitable environment for your sys...

Страница 18: ...o operate the computer in the United Kingdom Europe or some South American countries you will almost certainly need to reset the voltage selector switch to 230 VAC Line source voltages between 200 and 240 VAC are acceptable with the switch set to 230 VAC Caution Before you turn on the power to your system make sure the voltage selector is set appropriately for the electrical power source in your l...

Страница 19: ...h port Caution Be sure the power is off before you connect any device to the computer otherwise you will damage the system board Connecting a Keyboard or Mouse Refer to the illustration above as you connect your keyboard and mouse To connect the keyboard hold the cable connector so the arrow on the connector faces up Insert it into the keyboard port marked with the icon shown at the left Setting U...

Страница 20: ...tall other mouse drivers see your mouse manual for instructions Connecting a Monitor Refer to the illustration on page 1 3 as you connect your VGA or SVGA monitor to the computer s built in monitor port Follow these steps to connect your monitor 1 Place your monitor near the computer Turn the monitor and computer around so the backs are facing you 2 There should be two cables provided with your mo...

Страница 21: ... the monitor 6 Plug the other end of the power cord into a grounded electrical outlet or into the power outlet on the back of the computer Caution Before you plug the monitor s power cord into the back of your computer make sure the monitor s power requirements do not exceed 2 Amps at 115 volts and 1 Amp at 220 volts Connecting a Parallel or Serial Device Your computer has one multimode parallel p...

Страница 22: ... cable squeeze the clips at each side of the device port and push them into place 4 Plug the parallel device s power cord into a grounded electrical outlet If you want to take advantage of the port s extended capabilities see Setting Options for Peripheral Controllers in Chapter 2 Note If you use ECP Extended Capabilities Port mode be sure the parallel device also has ECP capabilities Check your p...

Страница 23: ...nnector into either of the two serial ports which are marked with the icons shown at the left Connecting the Power Cord Follow these steps to connect the computer s power cord 1 Plug the power cord into the power inlet on the back of the computer WARNING To avoid an electric shock be sure to plug the cord into the computer before plugging it into the wall outlet 2 Plug the other end of the cord in...

Страница 24: ...ore you turn on your system be sure to read Important Safety Instructions at the front of this manual to ensure that you have created a safe working environment Follow these steps to turn on your system 1 2 Turn on the monitor printer and any other devices connected to the computer Turn on the computer by pressing the POWER button on the right side of the front panel 1 8 Setting Up Your System ...

Страница 25: ...UP to set the time enable power saving features or setup a password See Chapter 2 for instructions Turning Off the Computer Whenever you turn off your system follow these steps 1 Save your data and exit any application programs If you are running Windows 95 select Shut Down 2 Check the drive lights to make sure they are not on You can damage the drive or lose data if you turn off the computer when...

Страница 26: ...1 10 Setting Up Your System ...

Страница 27: ...y a battery so it is not erased when you turn off or reset your computer If you are using Windows 3 1 and need to reconfigure your hard disk drive you may also need to install video and PCI IDE drivers This chapter describes the following SETUP and driver installation procedures Starting the SETUP program Setting standard options Setting advanced options Setting advanced IDE drive options Setting ...

Страница 28: ...s you configure the following basic and advanced features Standard options such as date and time and drive configurations see page 2 4 Advanced options such as boot options and display types see page 2 6 Advanced Hard Disk Drive options such as LBA mode and data transfer options for each IDE device see page 2 8 Power Management options including time out periods for Doze Sleep and Suspend modes se...

Страница 29: ... Set lets you choose colors you want to use for your SETUP utility see page 2 13 The Security window contains two icons Password lets you setup a password for when you either start your system or run SETUP see page 2 13 Anti Virus lets you enable virus protection on your system see page 2 15 The Defaults window lets you reset SETUP values for your system according to your needs see page 2 16 Runni...

Страница 30: ...ption or value Go back one page at a time within a set of data pages Go forward one page at a time within a set of data pages Go to the first page within a set of data pages Go to the last page within a set of data pages Return to the previous window Display a list of keys and their functions Exit SETUP Setting Standard Options When you select the Standard icon from the Setup window you see the St...

Страница 31: ...ders Displays the parameters read by Disk Hd heads auto detection for the master WP write hard disk drive you can override precompensation by selecting a different set of cylinder parameters or by selecting LZ head landing zone type 47 which lets you type in Sec sectors your own parameters Size storage capacity Slave Cyl cylinders Displays the parameters read by Disk Hd heads auto detection for th...

Страница 32: ...when you hold down a key 30 System Absent Select Absent to prevent error Keyboard Present messages when you plan to use your system without a keyboard as a network server for instance Primary Display VGA EGA Define the type of display you are CGA 40x25 using if you have connected a VGA or CGA 80x25 SVGA monitor to the built in monitor Monochrome port Select VGA EGA PS 2 Mouse Disabled Select Enabl...

Страница 33: ... a password only when you run SETUP Video Shadow Disabled Lets you enable or disable video C000 32K Enabled memory shadowing if enabled the computer copies the video ROM area from C0000h C7FFFh to RAM for faster execution Shadow Disabled Lets you enable or disable shadowing C800 16K Enabled of the specified ROM area Shadow Disabled Lets you enable or disable shadowing CC00 16K Enabled of the speci...

Страница 34: ...ou select any of these options be sure that your hard drive supports them 1 If you have more than one IDE hard disk drive identify the master drive connected to the primary IDE interface 2 For the primary master drive IDE Pri Master you can select any or all of the options described in the following table Option Description LBA Mode Select if your drive is larger than 528MB and supports logical bl...

Страница 35: ...nable the secondary IDE interface IDE Sec Master and IDE Sec Slave options Repeat steps 1 and 2 for each drive Setting Power Management Options When you select the Power Mgmt icon from the Setup window you see the Power Management Setup window The options in this window let you control the computer s power saving features The following table describes the Power Management options Power Management ...

Страница 36: ... 16 Min into Sleep mode 32 Min 64 Min 128 Min 256 Min 512 Min Suspend Mode 2 Min Sets the time period of system CPU Timeout 4 Min inactivity following the Doze and Sleep 8 Min periods after which the system enters 16 Min Suspend mode or allows you to disable 32 Min entry into Suspend mode 64 Min 128 Min 256 Min Disable 512 Min Monitor VGA Disabled Determines whether the system returns Activity Ena...

Страница 37: ... to set Mode Manual the next four options if you select Manual you can choose your own settings for the diskette drive controller serial ports and parallel port OnBoard FDC Enabled Enables or disables the built in diskette Disabled drive controller Serial Port 1 Disabled Assigns the address for serial port 1 3F8H select Disabled to disable the port 3E8H 2E8H Serial Port2 Disabled Assigns the addre...

Страница 38: ... mode Selects Enhanced Parallel Port bidirectional mode Selects Extended Capabilities Port bidirectional mode Selects both EPP and ECP modes Enables or disables the computer s internal speaker Defecting Your Hard Disk Drive The Utility window lets you run the auto detection function to identify your hard disk drive parameters Note It should not be necessary to run auto detection when you are setti...

Страница 39: ...ions see page 2 4 3 If you install a slave disk drive perform steps 1 and 2 using the Detect Slave icon Selecting SETUP Colors The Utility window also lets you choose background colors for the SETUP program If you want to change the color scheme of the SETUP windows select the Color Set icon and choose the set of colors you want Setting System Security The Security window lets you establish a syst...

Страница 40: ...rmine the password type Use the procedure below to set the password Setting a Password Follow these steps to create a password or change your password 1 Select the Password icon 2 Type a password of up to six characters You can also click the characters with the mouse Be sure to write the password down and keep it in a secure place in case you forget it If you are changing your password you must t...

Страница 41: ...ress Enter 3 When the Password window appears press Enter 4 Press Enter again to confirm the deletion The following message appears Password is Disabled 5 Press Enter or select OK The next time you start your computer you will not be prompted to enter a password Using the Anti Virus Option If you enable the anti virus feature the system displays a warning when any program or virus issues a Disk Fo...

Страница 42: ...o not intend to format the hard disk drive or write to the boot sector enter Y to prevent the introduction of a computer virus Using SETUP Defaults Use the options in the Default window to reset all the SETUP values to one of the following sets of defaults Original Returns to the original factory installed values Optimal Loads the values that should optimize system performance If CMOS RAM is corru...

Страница 43: ...e during this SETUP session select Do not save changes and Exit If you want to return to SETUP to make more changes select Continue Installing System Drivers If you are using Windows 95 you don t need any additional drivers they are included with the operating system If you have Windows 3 1 your system has the drivers already installed The only time you might need to re install drivers from the dr...

Страница 44: ...3 1 and higher 3 1X Novell NetWare versions 4 0 and higher 4 0X Note Windows must be installed on your system before you install the Windows drivers Before installing the drivers Before you install the PCI IDE drivers make sure you back up your hard disk drive Then use the installation program on the PCI IDE Drivers diskette to install the drivers Note Make sure you use the installation program to...

Страница 45: ... PCI IDE Drivers diskette in drive A 2 Access the MS DOS prompt if you are not there already 3 Type A and press Enter to log onto drive A 4 Type INSTALL 4 and press Enter 5 Follow the instructions on the screen to install the PCI IDE drivers on your hard disk Note Not all hard disk drives can take full advantage of the PCI IDE interface To take advantage of this feature your hard disk drive must s...

Страница 46: ...ased applications the Video Drivers diskettes include utilities and video drivers For instructions on installing them see the README file included on the Video Drivers diskettes Note Be sure that Windows is already installed before you install the video driver for Windows To obtain drivers for additional applications or new drivers as they become available contact the EPSON bulletin board service ...

Страница 47: ...g a command or program Resetting the computer Using a password Changing the processor speed Working Comfortably If you spend a lot of time at your computer you may experience occasional fatigue or discomfort caused by repetitive motions or too much time spent in one position If you follow the guidelines in this section you may avoid these problems and actually increase your productivity Using Your...

Страница 48: ...g within easy reach A split level desk or one with a pull out keyboard drawer lets you place the keyboard in a comfortable typing position Since you ll usually be sitting when you use your computer it s important to have a good chair An adjustable chair allows you to support your body in the correct position Make sure the chair supports your lower back the backrest should fit the curvature of your...

Страница 49: ...and Positioning Your line of sight to the screen should be about 10 to 20 degrees below the horizontal If the monitor has a tilt and swivel base you can adjust the position of the screen for the best viewing angle Sit about an arm s length or more away from the monitor The most comfortable viewing distance depends on the size of the screen characters and your ability to focus on the display Adjust...

Страница 50: ...des or drapes to control the amount of daylight in the room or reduce overhead lighting by turning off or dimming the lights Here is a simple way you can test your lighting While looking at the screen use your hand to shield your eyes from the brightest light source in the room such as a window or overhead light If you feel a sense of relief no matter how small your current lighting is too bright ...

Страница 51: ...ou shouldn t have to spend too much time thinking about it Work in a relaxed natural upright position and let the chair support you Your back and neck should be straight with your shoulders down and relaxed Keep the elbows and hips bent at about a 90 degree angle and your forearms and thighs parallel to the floor Try to keep your arms in an easy natural position with your elbows near your body and...

Страница 52: ...fore you print something You ll be able to catch formatting errors before you commit them to paper If you have an electronic mail system available to you send E mail rather than memos Not only is this faster but you ll save paper and storage space too Use recycled paper whenever you can and if possible reuse or recycle used paper instead of throwing it away Using Your Power saving Feature Your com...

Страница 53: ...mode only if it is Energy Star compliant also the hard disk drive shuts down if you enabled the IDE Drive Power Down option The processor clock stops the contents of system memory are saved and power to all system components stops Note Some processors do not support power saving modes in these cases only the hard disk drive and monitor can take advantage of the power saving feature To resume activ...

Страница 54: ...not support power saving modes Also the delay caused by the hard disk drive returning to active mode may cause errors in some applications If you have problems you may want to disable the IDE Drive Power Down option in SETUP Inserting and Removing Diskettes To insert a diskette into a 3 5 inch drive hold the diskette with the label facing up and the shutter leading into the drive as shown in the f...

Страница 55: ...and or Program You may sometimes need to stop a command or program while it is running If you want to stop an MS DOS command or program try one of the following Press Pause Press Ctrl C Press Ctrl Break If you are using another operating system press Ctrl Alt Del then follow the instructions on your screen If these methods do not work you may need to reset the computer Note Do not turn off the com...

Страница 56: ... Do not reset the computer to exit a program Some programs classify and store new data when you exit them If you reset the computer without properly exiting a program you may lose data If you are using MS DOS you can press Ctrl Alt Del to reset the system If you are using another operating system press Ctrl Alt Del then follow the instructions on your screen If resetting the computer does not corr...

Страница 57: ...y when you start SETUP When you need to enter your password you ll see this prompt Enter CURRENT password When you type the password and press Enter the computer loads the operating system or starts SETUP If you don t enter the correct password the first time you type it you can try two more times If you haven t entered the correct password by the third try the computer locks up to prevent unautho...

Страница 58: ...py protected program you can change the speed to slow to access the diskette and return it to fast speed when you are finished From MS DOS you can change the processor speed temporarily by entering one of the following commands from the numeric keypad on your keyboard To select slow speed press Ctrl Alt the SPEED light turns off and the system beeps once To select fast speed press Ctrl Alt the SPE...

Страница 59: ...er Locating internal components Changing the jumper settings Installing and removing SIMMs single inline memory modules Installing and removing option cards Removing and replacing the option card connector board Adding video memory Using the SVGA feature connector Upgrading the processor Performing post installation procedures Caution Never install options or change jumper settings when the comput...

Страница 60: ... s cover to install any of the options described or to install or remove a drive as described in Chapter 5 Follow these steps 1 2 3 4 Turn off the computer and then any peripheral devices Disconnect the computer s power cord from the electrical outlet and from the back panel Also disconnect any other cables that are connected to the computer including the keyboard cable If the monitor is on top of...

Страница 61: ...e cover again when you finish 6 From the front of the computer grasp the sides of the cover and pull it straight toward you until it stops just before it reaches the front of the computer Then lift it off at an angle as shown below 7 Set the cover aside Installing and Removing Options 4 3 ...

Страница 62: ...operly Check all cable connections especially those that might have been loosened during your work Make sure all cables are out of the way so they do not catch on the cover Facing the front of the computer position the cover so the lip on its bottom edge slides under the guiderails along both sides of the computer case See the illustration on page 4 3 Lower the cover and slide it straight back ove...

Страница 63: ...Locating the Internal Components As you follow the instructions in this chapter refer to the illustration below to locate the major components inside your computer Installing and Removing Options 4 5 ...

Страница 64: ...Locating System Board Components The illustration below shows the system board inside your computer Use this illustration to locate jumpers and drive connectors 4 6 Installing and Removing Options ...

Страница 65: ...re for service purposes only Do not change their settings Miscellaneous jumper settings Jumper number JP28 VJP1 VJ3 Jumper setting 1 2 2 3 1 2 2 3 1 2 Open Function Clears CMOS memory resets SETUP values to factory defaults Normal CMOS values Disables on board VGA controller Enables on board VGA controller Interlaced monitor type Noninterlaced monitor type Default setting Parallel port ECP mode DR...

Страница 66: ...CPU type jumper settings 4 8 Installing and Removing Options ...

Страница 67: ...CPU voltage jumper settings Default setting depends on installed processor Cache jumper settings CPU clock jumper settings Default setting Installing and Removing Options 4 9 ...

Страница 68: ...each set of pins The illustration below shows a 3 pin jumper with a 2 3 setting Six pin jumpers are arranged in 2 columns of 3 pins each The settings are 1 2 3 4 and 5 6 Pin 1 is the top left pin There is no notch in the artwork for 6 pin jumpers Use the orientation of the writing on the system board to help you identify the top pins The following illustration shows a 6 pin jumper with a 1 2 setti...

Страница 69: ...ion Be careful not to bend the jumper pins or damage any components on the system board 4 Replace any option cards you removed if necessary See Installing an Option Card on page 4 16 for instructions 5 Replace the computer s cover as described under Replacing the Cover on page 4 4 Installing Memory Modules SIMMs In addition to 4MB of on board RAM your computer may have 4MB of memory on a SIMM sing...

Страница 70: ...SIMM types must match Use only tin plated 32 bit 72 pin fast page mode SIMMs that operate at an access speed of 70ns or faster Be sure all the SIMMs operate at the same speed Your SIMM sockets may not look exactly like the ones in the illustrations If you re not sure how to install SIMMs contact your Authorized EPSON Servicer for assistance 4 12 Installing and Removing Options ...

Страница 71: ...the Internal Components on page 4 5 to locate the SIMM sockets 2 Remove any option cards that may be blocking your access to the SIMM sockets See Removing an Option Card on page 4 19 for instructions 3 Position the SIMM at an angle over the empty socket making sure the notch on the SIMM is toward the rear of the computer Installing and Removing Options 4 13 ...

Страница 72: ... not go in smoothly do not force it pull it all the way out and try again 5 Replace any option cards you removed See Installing an Option Card on page 4 16 for instructions 6 Replace the computer s cover as described under Replacing the Cover on page 4 4 Then see Post installation Procedures on page 4 26 for instructions on configuring your computer with your new memory size 4 14 Installing and Re...

Страница 73: ...an Option Card on page 4 19 for instructions 3 Use your fingers or a small screwdriver to carefully pull away the tabs that secure the SIMM at each end as shown below The SIMM falls to the side remove it from the socket 4 Replace any option cards you removed as described under Installing an Option Card below 5 Replace the computer s cover as described under Replacing the Cover on page 4 4 Then see...

Страница 74: ...it fits Check the components on your card and the system board before deciding which slot to use Make sure that no components are touching or obstructing other cards or cables When you unpack the option card do not touch the components on the circuit board or the gold edged connectors Place the card gently on top of its original packing material with the component side facing up Keep the packing m...

Страница 75: ... any option cards in your system make sure that all the cards together do not draw more current than the limits listed in Appendix A Follow these steps to install an option card 1 Remove the retaining screw securing the option slot cover to the computer as shown below Keep the screw to secure the option card to the computer 2 Slide out the slot cover and set it aside Store it in a safe place in ca...

Страница 76: ... place If it does not go in smoothly do not force it pull the card all the way out and try again 4 Secure the end of the card to the computer with the retaining screw 5 Replace the computer s cover as described under Replacing the Cover on page 4 4 Then see Post installation Procedures on page 4 26 for instructions on configuring your computer with your new option card 4 18 Installing and Removing...

Страница 77: ...g up 3 If you are not installing another option card replace the option slot cover and retaining screw 4 Replace the computer s cover as described under Replacing the Cover on page 4 4 Then see Post installation Procedures on page 4 26 for instructions on configuring your computer without the option card Removing the Option Card Connector Board You may want to remove the option card connector boar...

Страница 78: ... up and out of its socket and set it aside Replacing the Option Card Connector Board When you are ready to replace the option card connector board refer to the illustration in the previous section as you follow these steps 1 Position the board above its slot and then firmly push it straight in 4 20 Installing and Removing Options ...

Страница 79: ...deo memory sockets may not look exactly like the ones in the illustration If you re not sure how to install video memory chips contact your Authorized EPSON Servicer for assistance Follow these steps to install video memory 1 Locate the video memory sockets shown in Locating the Internal Components on page 4 5 2 If there is an option card in your way remove it See Removing an Option Card on page 4...

Страница 80: ...e sure it is well seated 5 Repeat steps 3 and 4 to install another chip 6 Replace any option cards you removed see Installing an Option Card on page 4 16 for instructions 7 Replace the computer s cover as described under Replacing the Cover on page 4 4 Then see Post installation Procedures on page 4 26 for instructions on configuring your computer with the increased video memory 4 22 Installing an...

Страница 81: ...nnector on your system board locate the SVGA feature cable included with your option card Then follow these steps 1 2 3 If you have not already done so follow the instructions on page 4 16 to install the graphics adapter card in your computer Attach one end of the feature cable to the alternate SVGA interface on the system board as shown below Align the cable so the red wire along one edge is clos...

Страница 82: ... computer s back panel before you touch the processor Then remain as stationary as possible while you install it Do not touch the pins on the processor handle it only by the edges 2 If there are any option cards in your way remove them See Removing an Option Card on page 4 19 for instructions 3 To open the socket locate the handle at the base of the socket The handle rests under a plastic tab Pres...

Страница 83: ...n below Caution If you install the processor in the wrong orientation you may damage it and void your warranty 7 Make sure the pins in the processor are directly over the holes in the socket Then gently push the processor straight into the socket pressing evenly on all sides If you are installing a 486 processor rather than an Intel Pentium OverDrive processor you ll see an extra row of holes arou...

Страница 84: ...u must also install a heat sink over the processor Follow the instructions included with the heat sink Replace any option cards you removed see Installing an Option Card on page 4 16 for instructions Replace the computer s cover as described under Replacing the Cover on page 4 4 Then see Post installation Procedures below for instructions on configuring your computer with your new processor Post i...

Страница 85: ...tall it the same way Some of the steps in this chapter may not apply for the drive you are installing See the documentation that came with your drive for more information Use the table below to find the information you need to install your drive To See Install a hard disk drive in the internal drive bay Page 5 3 Remove a drive from the internal drive bay Page 5 10 Install a diskette drive or other...

Страница 86: ...r some high capacity IDE hard disk drives If you need more information see the documentation that came with your drive or contact the manufacturer Every type of drive has a unique jumper configuration Do not use settings from one hard disk drive on a different hard disk drive If you are installing another type of IDE device such as an IDE CD ROM drive check the documentation that came with the dev...

Страница 87: ...and connecting the cables Installing the Hard Disk Drive To install the hard disk drive you first need to attach it to the mounting plate in the internal drive bay Follow these steps 1 Remove the screw securing the mounting plate to the externally accessible drive bays and set it aside Then slide the mounting plate in the direction of the arrow and lift it out Installing and Removing Drives 5 3 ...

Страница 88: ...isk drive and align the four holes in the plate with the four holes in the drive as shown below 3 The bracket on the mounting plate should be opposite the drive connectors Use the four screws that came with the hard disk drive or with your computer to secure the mounting plate to the drive 5 4 Installing and Removing Drives ...

Страница 89: ...es the externally accessible drive bays and the connectors face the back of the computer as shown below The two tabs at the bottom of the mounting plate should be just above the two slots in the computer case Installing and Removing Drives 5 5 ...

Страница 90: ...omputer case Slide the drive in the direction of the arrow until the hole in the bracket is aligned with the hole on top of the externally accessible drive bays 6 Secure the mounting plate with the flathead screw provided 5 6 Installing and Removing Drives ...

Страница 91: ...n the system board They are flat cables with a system board connector on one end and two IDE device connectors on the other end A red wire runs down one edge of the cable indicating the side of the connector that corresponds to pin 1 Note Be sure to use the primary IDE interface for your hard disk drive s use the secondary IDE interface to connect CD ROM drives and other IDE devices 2 Locate one o...

Страница 92: ...he red wire is aligned with pin 1 4 Make sure the holes in the cable connector fit over all the pins in the hard disk drive connector then push in the connector Caution If you do not correctly align the holes with the pins you could severely damage your hard disk drive when you push in the cable connector 5 8 Installing and Removing Drives ...

Страница 93: ...and a plastic connector on the end 6 Position the power supply cable connector so that its notched corners line up with the notched corners of the power supply connector on the hard disk drive 7 Make sure the holes fit over all the pins and then push in the connector Installing and Removing Drives 5 9 ...

Страница 94: ...copies of all your files and programs Follow these steps to remove a hard disk drive from the internal drive bay 1 Disconnect the IDE drive ribbon cable and power supply cable from the back of the drive as shown below Pull the cable connectors straight out from the connectors on the hard disk drive so you do not bend the pins the cables Do not pull on 5 10 Installing and Removing Drives ...

Страница 95: ...ring the mounting plate to the hard disk drive You can store the mounting plate and its screw or replace it in the computer and secure it with the screw 4 Wrap the hard disk drive in its original packing materials and store it along with the four screws 5 If you have finished installing or removing drives replace the computer s cover as described in Chapter 4 Then see Chapter 2 for instructions on...

Страница 96: ...n A table in Appendix A lists the master and slave jumper settings for high capacity EPSON qualified IDE hard disk drives If you need more information see the documentation that came with your drive or contact the manufacturer Attaching Mounting Frames to the Drive If you are installing a 3 5 inch wide drive you need to attach mounting frames to it so that the drive fits in a 5 25 inch wide bay Th...

Страница 97: ...rive Then secure the mounting frame to the drive with two screws 3 Repeat step 2 to attach a mounting frame to the other side of the drive Installing the Drive Follow these steps to install a drive in an externally accessible drive bay 1 Locate the two metal guiderails and six screws that came with the computer Installing and Removing Drives 5 13 ...

Страница 98: ...ure the guiderails align with each other 3 If you are installing a drive in a previously unused bay you must remove the plastic faceplate that covers the bay Turn the computer s cover so you can see the back of the faceplate Then remove the screws securing the faceplate to the inside of the cover and remove the faceplate as shown below 5 14 Installing and Removing Drives ...

Страница 99: ...you are installing a drive in a previously unused bay you must remove the metal plate that covers the bay Remove the two screws securing the plate to the front of the computer and remove the plate Store the plate in a safe place but use the screws in step 7 Installing and Removing Drives 5 15 ...

Страница 100: ...er case with the two screws you saved in step 4 Connecting the Power Cables Follow these steps to connect the IDE drive ribbon cable and power cable to the drive 1 Locate the connector at the end of the IDE drive ribbon cable Note Make sure you connect a CD ROM drive to the secondary IDE interface do not use the same cable for a hard disk drive and a CD ROM drive 5 16 Installing and Removing Drive...

Страница 101: ...oles in the cable connector fit over all the pins then push in the connector Caution If you do not correctly align the holes with the pins you could severely damage your hard disk drive when you push in the connector Locate one of the power supply cables that lead from the power supply They have multicolored wires and a plastic connector on the end Installing and Removing Drives 5 17 ...

Страница 102: ...the pins and then push in the connector 6 If you are installing a CD ROM drive you need to connect the audio cable Follow the instructions that came with your sound card to connect the audio cable to the card If you need to install a sound card first follow the instructions under Installing an Option Card in Chapter 4 5 18 Installing and Removing Drives ...

Страница 103: ... a hard disk drive in one of the externally accessible bays replace the plastic faceplate as described on page 5 21 to cover the front of the drive bay 9 If you have finished installing or removing drives replace the computer s cover as described in Chapter 4 Then see Chapter 2 for instructions on defining your new drive configuration Installing and Removing Drives 5 19 ...

Страница 104: ...externally accessible drive bay follow these steps 1 Disconnect the IDE drive ribbon cable and power supply cable from the back of the drive Pull the cable connectors straight out from the connectors on the drive so you do not bend the pins Do not pull on the cables 2 Remove the two retaining screws securing the drive to the drive bay Then grasp the front of the drive and pull it completely out of...

Страница 105: ...ith the two retaining screws as shown below 4 If you are not replacing the drive you must also replace the plastic faceplate that covers the bay Secure the faceplate to the inside of the computer s cover with its two screws as shown below Installing and Removing Drives 5 21 ...

Страница 106: ...in Installing a Drive in a Externally Accessible Bay on page 5 12 6 Wrap the drive in its original packing materials and store it in a safe place 7 If you have finished installing or removing drives replace the computer s cover as described in Chapter 4 Then see Chapter 2 for instructions on defining your new drive configuration 5 22 Installing and Removing Drives ...

Страница 107: ...hapter are organized in general categories as listed below Within each category a more specific problem is described with possible solutions The following issues are included Identifying your system s configuration Computer will not start Computer does not respond Keyboard problems Mouse problems Monitor problems Diskette problems Diskette drive problems Hard disk drive problems CD ROM problems Pa...

Страница 108: ...ype of disk drives monitor and option cards and the names and version numbers of any software programs you are using Use these guidelines to locate information about your system Serial number and Look on the back panel of the A code computer to find the serial number The A code label is on the side of the case System BIOS version Restart your system You ll see the system BIOS version number displa...

Страница 109: ... CONFIG SYS AUTOEXEC BAT At the MS DOS prompt type TYPE C AUTOEXEC BAT and press Enter to see a listing of your AUTOEXEC BAT file which contains system startup commands The Computer Will Not Start The power light is on but the computer does not start Place a bootable diskette in drive A and turn on the computer again Caution If you turn off the computer always wait at least 20 seconds before turni...

Страница 110: ...er does not start Check to make sure you have reconnected all the internal and external cables correctly If you replace the processor make sure the new processor is installed correctly and that the notch on the processor is aligned correctly on the system board If you did not align it correctly the system won t start Also make sure the jumpers are set correctly for your processor If these steps do...

Страница 111: ...rrect SIMMs See Installing Memory Modules SIMMs in Chapter 4 If this doesn t work restore the system to the original configuration then see if it works Your system may have overheated Make sure you have an adequate heat sink installed Run the SETUP program and select the fail safe default values See Chapter 2 Save your settings and reset the computer Your system suddenly stops operating You may ha...

Страница 112: ... turn off the function Mouse Problems Your mouse isn t working properly or you see an auxiliary device error message Make sure the mouse cable is securely connected to the mouse port and not the keyboard port See Connecting a Keyboard or Mouse in Chapter 1 for instructions Also make sure your mouse ball is clean Monitor Problems There is no display on the screen Check that the monitor s power swit...

Страница 113: ...e Primary Display option in SETUP See Setting Advanced Options in Chapter 2 If you are running an application program see if you need to set up the program for the type of monitor and display adapter you have Also make sure you are using the appropriate monitor and display adapter for your software The power switch is on but the power light is not on If the monitor is Energy Star compliant it may ...

Страница 114: ...er specifications Video resolutions and colors Processor upgrades Drive option information DMA assignments Hardware interrupts System memory map System I O address map Connector pin assignments Tested operating environments Options available from EPSON Specifications A 1 ...

Страница 115: ...ailable fast is the speed of the processor and slow is 8 MHz from MS DOS applications speed selectable by keyboard command Memory ROM 4 or 8MB RAM 4MB on system board expandable to 132MB two SIMM sockets SIMMs must be tin plated 72 pin 32 bit fast page mode type with access speed of 70ns or faster lMB system BIOS video BIOS and SETUP code located in flash ROM on system board 128KB subsystem ROM Vi...

Страница 116: ...thium battery Controllers PCI Chipset Provides PCI caching memory and control for the PCI bus and the two channel PCI IDE interface integrated PCI bridge translates CPU bus cycles to PCI bus cycles and CPU to PCI memory write cycles to PCI burst cycles Video Diskette Trident 9440AGI high performance PCI local bus GUI accelerator controller supports resolutions up to 1024 x 768 in 256 colors with l...

Страница 117: ... monitor built into system board 15 pin D shell connector One standard multimode parallel interface built into system board supports 8 bit unidirectional 16 bit bidirectional and EPP ECP Enhanced Parallel Port Extended Capability Port modes 25 pin D shell connector operation controllable by SETUP program and jumpers Two high speed RS 232C programmable asynchronous interfaces built into system boar...

Страница 118: ...60KB or 1 2MB storage capacity or combination 3 5 inch 5 25 inch or 3 5 inch PCMCIA diskette drive Hard disk 5 25 inch or 3 5 inch form factor hard disk drive types drive s up to half height size maximum of three drives Other devices Half height tape drive CD ROM drive optical drive PCMCIA card reader or other storage device 5 25 inch or 3 5 inch with mounting frames Keyboard Mouse Detachable two ...

Страница 119: ...e or to format a cylinder head or sector of a hard disk drive Power Supply Type 145 Watt UL TUV CSA listed fan cooled Input ranges 115VAC or 230VAC switch selectable Maximum 5 VDC at 18 Amps 5 VDC at 0 3 Amp output 12 VDC at 4 Amps 12 VDC at 0 3 Amp Frequency 47 to 63 Hz Cables Two to system board five to mass storage devices for more than five devices Y cables can be installed on the existing cab...

Страница 120: ...Physical Characteristics Environmental Requirements Specifications A 7 ...

Страница 121: ...ocessor can be upgraded by replacing the existing processor with a faster one The following table lists supported processors and voltages Supported processors When you replace the processor you need to check the settings of a number of jumpers See Changing the Jumper Settings in Chapter 4 A 8 Specifications ...

Страница 122: ...Information for Qualified Hard Disk Drives The following table lists parameters for hard disk drives qualified for use in your computer Hard disk drive parameters Specifications A 9 ...

Страница 123: ...IDE hard disk drive jumper settings DMA Assignments A 10 Specifications ...

Страница 124: ...Hardware Interrupts System Memory Map Specifications A 11 ...

Страница 125: ...System I O Address Map A 12 Specifications ...

Страница 126: ...System I O address map continued Connector Pin Assignments Parallel port connector pin assignments CN1 3 Specifications A 13 ...

Страница 127: ...sktop Microsoft Windows 3 1 and later Microsoft Windows for WorkGroups Microsoft Windows NT version 3 5 and later Microsoft Windows 95 Certified as workstation tested as file server Your system has also received Novell s Yes NetWare tested and approved certification as a workstation As new environments become available these also will be tested Options Available from EPSON Many options for enhanci...

Страница 128: ...perating system Boot The process a computer performs to load the operating system into memory Cache A high speed memory buffer that stores frequently used data where your processor can access it faster Your computer includes at least 8KB of internal cache built into the processor and may include external cache installed on the system board CMOS Complimentary Metal Oxide Semiconductor A low power s...

Страница 129: ...of stored data and controls input and output operations See also Processor Device A piece of computer equipment that performs a specific task such as a disk drive a monitor a printer or a scanner Also called a peripheral Device driver A file containing instructions that allow your computer to recognize and communicate with a device The device may be a printer monitor or other type of device DMA Di...

Страница 130: ...a data path between the CPU memory and peripherals Extended memory Memory above lMB that is accessed by 386 486 and 586 processors when they are operating in protected or virtual mode Flash RAM Non volatile read write RAM Flash RAM can be erased and reprogrammed using the normal voltages inside your computer This capability allows the computer and its peripherals a means of storing data without th...

Страница 131: ...ate of the image on the screen Interrupt A signal that a device uses when the device is ready to accept or send information I O base address The location within the input output space of your computer that a computer device such as a printer or modem uses to communicate with software IRQ Interrupt Request Hardware channel over which devices can send interrupts Typically each device connected to th...

Страница 132: ...ces Local bus provides increased performance and speed Math coprocessor A device that enables the computer to process mathematical calculations faster by using floating point numbers instead of whole numbers for calculations Memory module A small circuit board commonly called a SIMM single inline memory module that contains surface mounted memory chips You can add memory modules to the system boar...

Страница 133: ...I allows high speed data transfer and was designed for the current generation of processors but its circuitry design is not tied to the requirements of a specific processor or family PCMCIA card Personal Computer Memory Card International Association card A credit card sized device that can be used for data storage memory expansion or other purposes PCMCIA cards are often used in notebook computer...

Страница 134: ...or can redraw a screen image The faster the refresh rate the less the screen will flicker Reset To restart a computer without turning it off You can reset your computer by pressing Ctrl Alt Del Resetting erases all data stored in RAM and reloads the computer s operating system ROM Read Only Memory Memory that can only be read and cannot be modified ROM retains its contents even when you turn off t...

Страница 135: ...sed in cache SVGA Super VGA Video Graphics Array In addition to supporting standard VGA modes your computer s built in SVGA controller supports resolutions up to 1280 x 1024 in 256 colors with 2MB of video memory and a compatible monitor True Color A VGA feature that supports 24 bits per pixel color which lets your VGA interface display 16 8 million colors The screen image looks more like a photog...

Страница 136: ...te from being changed by setting the write protect switch on a 3 5 inch diskette or by placing a write protect tab over the notch on a 5 25 inch diskette You cannot change data on a write protected diskette ZIF socket Zero Insertion Force The type of socket on your computer s system board that holds the processor With this type of socket it s easy to remove and install processor chips Glossary 9 ...

Страница 137: ...10 Glossary ...

Страница 138: ...e sequence 2 7 Num Lock on 2 6 quick boot 2 6 Booting system 1 8 6 3 Bracket drive 5 7 5 9 5 11 Brightness 6 7 Bulletin board service Intro 5 Buttons diskette release 3 8 power 1 8 9 C Cable diskette drive 5 16 19 hard disk drive 5 7 9 5 16 19 monitor 1 4 5 parallel device 1 6 power cord 1 7 4 2 4 4 power supply 5 16 18 serial device 1 7 Cache memory external 2 7 4 2 4 6 6 16 A 3 internal Intro 2 ...

Страница 139: ...ing 4 4 CPU see Processor Ctrl Alt 3 12 Ctrl Alt 3 12 Ctrl Alt Del 3 10 6 5 Cursor 2 4 Customer support Intro 5 6 D Date system 2 5 DB 9P connector 1 7 Default window 2 16 Depth computer A 7 DetectMaster icon 2 12 13 DetectSlave icon 2 12 13 Diagnostics power on 1 9 6 2 6 15 Direct Memory Access channel see DMA Disk optimization utility 6 11 Diskette drive bays 1 8 4 5 5 16 5 18 5 20 boot sequence...

Страница 140: ...ted operating A 14 EPP mode 2 12 A 4 EPSON bulletin board service Intro 5 EPSON contacting Intro 5 6 Ergonomic tips 3 l 5 Errors controller 6 16 diskette drive 6 8 9 hard disk drive 6 10 11 keyboard 6 6 mouse 6 6 power on diagnostics 1 9 6 15 read write 6 11 Exiting a program 3 10 Expansion buses Intro 3 Extended Capabilities Port see ECP mode F Fail safe defaults 2 16 Fast processor speed 3 12 A ...

Страница 141: ...7 Help EPSON Intro 5 6 Humidity requirements 1 1 A 7 I O address map A 12 13 expansion slots see Option slot problems 6 16 Icons back panel 1 4 7 IDE devices Intro l 2 2 8 2 10 drivers 2 11 2 18 19 interfaces Intro 1 2 2 19 4 6 jumpers 5 2 problems 6 3 6 9 12 IDE Drive Power Down option 6 13 Indicator lights diskette drive 1 9 3 9 hard disk access 1 8 9 power 1 8 3 12 6 3 4 6 7 speed 1 8 3 12 Indu...

Страница 142: ...configurations 4 12 extended A 11 flash Intro 3 installing 4 11 14 location 4 5 6 Memory continued map A 11 modules see SIMMs problems 6 5 6 15 RAM Intro 1 2 6 A 2 removing 4 15 requirements video A 8 ROM A 2 shadow 2 7 A 2 SIMMs see SIMMs specifications A 2 3 video see Video memory Microprocessor see Processor Modem 1 7 Monitor cable 1 4 5 connecting 1 4 5 Energy Star compliant A 2 A 4 positionin...

Страница 143: ... 5 7 Parallel port configuring 2 11 configuring mode 6 14 connecting to 1 5 6 controller A 4 extended mode setup 2 12 jumpers 4 7 location 1 3 multimode 1 3 1 5 pin assignments A 13 problems 6 13 setup options 2 11 Parameters hard disk drive 2 5 A 11 Password checking option 2 7 deleting 2 15 problems 6 12 setting 2 14 using 3 11 PCI see also IDE bus Intro 1 Intro 3 option slots Intro 2 4 16 PCMCI...

Страница 144: ...2 Program stopping 3 9 10 PS 2 compatibility A 4 Q Quick boot option 2 6 R RAM Intro 1 A 2 CMOS 2 16 4 6 A 3 shadow 2 7 A 2 video 2 7 A 2 Random Access Memory see RAM Read only Memory see ROM Read write errors 6 11 Real time clock 4 6 A 3 Resetting the computer 3 10 6 1 Resolutions see Video resolutions Resume system activity 3 7 ROM A 2 RS 232C ports see Serial ports S Safety instructions iii vi ...

Страница 145: ... see Sleep mode Starting the computer 1 8 Static electricity 4 21 Stopping a command or program 3 9 Stopping the computer 1 9 Storage devices Intro 2 A 5 see also CD ROM Diskette drive Diskettes Hard disk drive Support see Customer support Suspend mode 3 7 8 setup options 2 10 SVGA controller 2 20 A 3 drivers 2 17 2 20 feature connector Intro 3 4 23 monitor 1 4 System BIOS Intro 3 6 2 board compon...

Страница 146: ...sleep mode 3 7 6 6 A 2 SOJ DRAM Chips 4 21 Video memory Intro 2 installing 4 21 22 location 4 5 6 requirements A 8 specifications 4 21 A 2 Virus protection A 6 enabling 2 15 Voltage selector switch 1 2 W Weight computer A 7 Width computer A 7 Windows 95 Intro 1 2 17 A 14 drivers 2 17 20 mouse driver 1 4 6 6 Work environment iii vi 3 l 5 Work habits 3 5 Z ZIF Zero Insertion Force socket 4 24 4 26 I...

Страница 147: ...10 Index ...

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