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AV.io SDI User Guide
Troubleshoot ing
Troubleshooting
Use t he f ollow t able f or help if you are experiencing problems or unexpect ed behavior f rom your AV.io SDI.
Affect ing all operat ing syst em s
Sympt om(s)
Act ion(s) t o resolve
The capt ured VGA source is t oo bright / dark or is
shif t ed out of t he f rame.
See
Advanced set t ings f or VGA capt ure
f or st ep-
by-st ep inst ruct ions on how t o cust omize VGA
capt ure set t ings.
Affect ing Windows
Sympt om(s)
Act ion(s) t o resolve
Incorrect input resolut ions det ect ed
If using Windows 8.1 or 10 wit h VLC M edia
Player 2.2.1, downgrade t o an earlier version of
VLC or use a dif f erent capt ure applicat ion, such as
Adobe FMLE.
Capt ured video f ile displays black screen when
opened.
If capt uring on Windows 8.1 using Windows
M ovie M aker wit h your AV.io SDI connect ed t o
an Et ron EJ188H USB 3.0/ 2/ 0 host cont roller,
swit ch t o a dif f erent capt ure applicat ion, connect
t o a dif f erent USB port , or upgrade t o Windows
10.
Recorded f ile does not have audio.
If capt uring on Windows 8.1 using Windows
Camera wit h your AV.io SDI connect ed t o a
Texas Inst rument s TSub USB 3.0 cont roller,
swit ch t o a dif f erent capt ure applicat ion (such as
VLC Media Player) or upgrade t o Windows 10.
Firmware updat e f ails
If updat ing on a comput er running Windows 8.1
or 10 wit h your AV.io SDI connect ed t o an Et ron
3.0 host cont roller, perf orm t he f irmware
updat e on anot her comput er (wit hout an Et ron
USB host cont roller) or using anot her USB port on
t he same comput er. Not e t hat USB 2.0 can be
used f or f irmware updat es.
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