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AV.io SDI User Guide
Af f ect ing Mac
Affect ing Mac
Sympt om(s)
Act ion(s) t o resolve
AV.io SDI is specif ied as t he capt ure device in t he
applicat ion, but capt ure occurs using a dif f erent device
connect ed t o t he comput er (such as a web cam).
If using VLC M edia Player 2.2.1, disconnect all
capt ure devices except AV.io SDI, downgrade t o an
older version of VLC media player or use a
dif f erent capt ure applicat ion.
Recorded f ile does not have audio.
If using VLC M edia Player 2.2.1, downgrade t o
an earlier version or use a dif f erent capt ure
applicat ion, such as Quickt ime.
Video doesn't updat e (appears f rozen) when using
AV.io SDI as t he video source f or Skype video calls.
Disconnect and reconnect AV.io SDI. If t he
problem persist s, use a dif f erent capt ure
comput er. This problem appears t o happen wit h
regular web cams as well.
Affect ing Ubunt u
Sympt om(s)
Act ion(s) t o resolve
Video cannot be resumed if st opped during a Skype
call.
If capt uring on Ubunt u 14.04 LTSwit h your
AV.io SDI connect ed t o an Et ron EJ168A USB 3.0
cont roller, swit ch t o a dif f erent USB port or
simply avoid st opping t he Skype call. If it is not
possible t o st op t he Skype call or if it st ops
accident ly, disconnect and reconnect t he
device. You may need t o rest art t he video call.
Video capt ure f ails when t he capt ure comput er
recovers f rom sleep mode, even if capt ure was
st opped prior t o sleep mode
If capt uring on Ubunt u 15.04 wit h your AV.io SDI
connect ed t o a Texas Inst rument s TUSB7320
USB 3.0 host cont roller, swit ch t o a dif f erent
USB port or simply disconnect and re-connect
AV.io SDI’s USB 3.0 cable t o t he capt ure
comput er.
Affect ing Chrom ebook
Sympt om(s)
Act ion(s) t o resolve
AV.io SDI is not det ect ed as a valid audio device.
If capt uring using Chromebook Apps Clipchamp
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