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User Guide

Troubleshooting

Troubleshooting

Use the follow table for help if you are experiencing problems or unexpected behavior from your AV.io
HD+.

Symptom(s)

Action(s) to resolve

Device not detected after interrupted firmware
update

(Windows only) When in the config tool press
F12 to enter firmware recovery mode, then
select a firmware file and click update to forcibly
reflash the capture card.

Applications cannot open the capture card when a
custom UVC mode is set

Please make sure that the card is connected via
USB 3.0 for all modes to be valid; only low frame
rate modes are valid when connecting via USB
2.0

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Содержание AV.io HD+

Страница 1: ...Epiphan AV io HD User Guide September 2022 1 0 UGHDPLUS 01 ...

Страница 2: ...st recent product specifications and additional information about this product Warranty All Epiphan Video products are provided with a 100 return to depot warranty for one year from the date of purchase Technical support Epiphan s products are backed by our professional support team If you are having issues with your product please gather details about your system and contact our team by l E maili...

Страница 3: ...roduct warranty give you notifications of firmware and software updates and enable you to get our free personalized customer support How to register 1 Go to epiphan com register 2 Provide the required information Your six digit serial number is found on your device A valid e mail address is required for product registration iii ...

Страница 4: ...ions aspect ratios and capture rates 13 Automatic image scaling audio resampling 14 Third party applications 15 Configuration 16 Install the AV io Config tool 17 Update firmware using the AV io Config tool 18 Identifying the input resolution 21 Advanced configuration options 22 Set the audio mode 23 Modify the EDID 26 Modify the transfer pipe 29 Change device name 34 Set a custom UVC mode 36 Appen...

Страница 5: ...you re ready to go We ll start off by telling you about the product giving you an overview discussing the technical specifications and more Then we ll cover capturing video providing a functional overview of how the product works as well as some information on common resolutions and third party capture applications Finally we ll finish with a more detailed look at configuration including advanced ...

Страница 6: ...ew To use AV io HD there s no software to install simply connect the cables and go It works on Windows Mac and Linux and integrates seamlessly with your favorite third party applications such as Teams Zoom OBS Wirecast vMix VLC and Quicktime 2 ...

Страница 7: ...Table 1 Description of included purchase contents for identification only color and appearance of individual cables adapters may vary AV io HD video grabber Your video capture device HDMI connector cable 1 m 3 ft Connects an HDMI source to your AV io HD s native HDMI port USB 3 0 cable 1 m 3 ft The USB 3 0 cable connects your AV io HD video grabber with your computer s USB 3 0 or 2 0 port 3 ...

Страница 8: ...pics covered include l Hardware diagrams l Indicator LED details Hardware diagrams Your AV io HD device includes inputs an output and an indicator light Input output ports and indicator lights are identified and explained in the top and bottom view images below Indicator light details are explained in the following section Top view Bottom view 4 ...

Страница 9: ...ill be solid red Once an active video input is detected the LED will turn solid white From the operating system s UVC drivers the application will receive the AV io HD supported color space resolution and frame rates UVC stands for Universal Video Class and describes a type of USB device that uses standard drivers that come automatically installed on most operating systems LED color USB Input conn...

Страница 10: ...with purchase to connect your video source to your AV io HD Once you have these things ready to go you can now begin the simple process of hooking up your AV io HD so you can start capturing To connect your AV io HD for capture 1 Connect your AV io HD device to your video source 2 Connect your AV io HD device to your computer 3 Optional Connect your audio device to the 3 5 mm audio input 4 Open yo...

Страница 11: ... third party applications may contribute delay HDCP Compliance High bandwidth digital content protection HDCP protected content cannot be captured LED LED indicates the status of AV io HD OS support 32 bit and 64 bit Windows 10 and up Mac OS X 10 10 and up Linux distribution with kernel 3 5 0 or higher USB support USB 3 0 and 2 0 Input Resolution Up to 1920 1200 Supported output resolutions at 5 t...

Страница 12: ...User Guide Technical specifications 1680 1050 1920 1080 1920 1200 Dimensions 3 54 2 36 0 91 90 mm 60 mm 23 mm 8 ...

Страница 13: ...ource Video capture workstation Any computer laptop desktop other format with l a compatible USB 3 0 host controller for SuperSpeed operation or l a USB 2 0 host controller will limit maximum frame rate and resolution support Video capture workstation operating system Windows 10 and up Mac OS X 10 10 and up Linux distribution with kernel 3 5 0 or higher Processor frequency Minimum recommended valu...

Страница 14: ...ithout audio l Your capture card device l A capture desktop computer laptop or notebook l A USB cable included with purchase to connect to your AV io HD to your capture computer l An HDMI cable included with purchase to connect your video source to your AV io HD Once you have these things ready to go you can now begin the simple process of hooking up your AV io HD so you can start capturing 10 ...

Страница 15: ... rate means smoother video capture while the frame resolution determines the aspect ratio of the video output as well as its dimensions and degree of definition With the help of AV io HD the content from your video source is automatically configured and captured on your computer through your selected application If the application requests a frame size that is smaller or larger than your video sou...

Страница 16: ...tly to the source but some video sources may require special adapters 2 Connect your AV io HD device to your desktop computer laptop or notebook 3 Open your favorite third party application select AV io HD from the list of available input sources and start capturing And that s it No drivers to install and no extensive set up Just connect the cables and you re ready to go 12 ...

Страница 17: ...esolutions in commonly supported aspects ratios The table below is a color coded legend for interpreting the table of product resolutions below it Aspect Ratio Common Use 4 3 Standard TV NTSC PAL display and non widescreen computer displays 16 9 Widescreen HD TV displays 1080p 1080i 720p etc 16 10 8 5 Widescreen computer displays 5 4 Sometimes used in larger format computer monitors AV io HD gener...

Страница 18: ...atically scales your source to match the desired frame size No user configuration required AV io HD also automatically performs audio resampling meaning that no matter the bit depth or sampling frequency of audio through an HDMI audio source AV io HD automatically resamples your audio so that your application gets a consistent audio sample rate and bit depth even if you change the video source 14 ...

Страница 19: ...am your AV io HD device is immediately recognized as a camera device and can be used to capture content via any UVC compatible third party application Third party applications that work with AV io HD include but are not limited to the following list Try your favorite capture application Zero install applications included with your OS Windows Camera app with Windows 8 1 Windows 10 and up QuickTime ...

Страница 20: ...e AV io Config tool for more than firmware updates but advanced settings can help you tweak the performance to get the most out of your AV io HD Advanced configuration options include l Audio selector for audio inputs l Select preferred EDID or upload a custom EDID l Modify Transfer Pipe l Change the name of the device as it s seen by programs and operating system l Set a custom UVC mode Detailed ...

Страница 21: ...starting device To install the AV io Config tool follow the directions below for your computer s operating system Windows 1 Download the AV io Config package under the Windows heading on the AV io HD Downloads page on Epiphan s web site https www epiphan com support avio hd plus software documentation 2 Extract all the files from the zip file remember the location you re unzipping to 3 Browse to t...

Страница 22: ...ate firmware while running virtual machines will result in firmware upgrade failure For updates to persist after power cycling please allow 5 seconds before disconnecting or restarting device To update firmware using the AV io Config tool 1 If you haven t already done so download and install the AV io Config tool See Install the AV io Config tool 2 Download the firmware update file from the Epipha...

Страница 23: ...o refresh the list of connected devices 6 Using the diagram below check the current firmware version of your AV io HD You can see the current version of the firmware in parenthesis next to the name of your device in the Config Tool If it is the same version as the new firmware you downloaded there is no need to do the firmware update 7 If it isn t already selected click the Firmware tab 19 ...

Страница 24: ...ause irrevocable errors and or permanently damage the device 9 When the update is finished the progress bar turns green and displays Update Completed Note the firmware update will not automatically be reflected in the Devices list unless the Refresh icon is clicked You may now safely disconnect your AV io HD if needed When updating firmware on a Mac the Update Completed text will not be displayed ...

Страница 25: ...figure out exactly what information your video source is sending Plug in the source and select your device The UI detects information about the source and presents it at the bottom of the window The line tells you the exact resolution of the source 1920 1080p and the frame rate the source is outputting 60 fps 21 ...

Страница 26: ...pture host computer which formats are available at the capture device USB port Select input for audio Your AV io HD has a number of different audio input options from ingesting audio from the main HDMI input to utilizing audio from the 3 5mm jack or combining them You can read more about the different audio modes in the Set the audio mode section Select preferred EDID or upload a custom EDID Your ...

Страница 27: ... not able to request different values and must try to use the values that have been set Learn more in the Set a custom UVC mode section of this guide Now that you ve learned what these configuration settings do you may want to Update firmware using the AV io Config tool Set the audio mode The AV io Config tool gives users the ability to specify a specific mode for audio output For settings to pers...

Страница 28: ...de 4 Select your AV io HD device from the list under the Devices heading If your video grabber is not displayed press the Refresh icon to refresh the list of connected devices 5 Click the Settings tab the Settings page appears 24 ...

Страница 29: ...nput click on the drop down menu and select from HDMI Mic In Line In HDMI Line In or HDMI Mic In 7 You can also adjust the volume of the input by moving the Volume slider to the left or right Moving it all the way to the left will mute the audio source 25 ...

Страница 30: ...EDID file For settings to persist after power cycling please allow 5 seconds before disconnecting or restarting device To modify the EDID with the AV io Config tool 1 If needed install the AV io Config tool For details specific to your OS see Install the AV io Config tool 2 Connect your AV io HD device to your computer laptop or notebook 3 Open the AV io Config tool 26 ...

Страница 31: ... 4 Select your AV io HD device from the list under the Devices heading If your video grabber is not displayed press the Refresh icon to refresh the list of connected devices 5 Click the Settings tab the Settings page appears 27 ...

Страница 32: ...a preloaded EDID file click on the Preferred EDID drop down and select one of the listed EDID files 7 To load a custom EDID file select Custom from the Preferred EDID drop down a small folder icon will appear to the right of the drop down 28 ...

Страница 33: ...sers the ability to increase compatibility with certain systems by modifying the transfer pipe For settings to persist after power cycling please allow 5 seconds before disconnecting or restarting device To modify the transfer pipe mode with the AV io Config tool 1 If needed install the AV io Config tool For details specific to your OS see Install the AV io Config tool 2 Connect your AV io HD devi...

Страница 34: ...Guide Modify the transfer pipe 4 Select your AV io HD device from the list under the Devices heading If your video grabber is not displayed press the Refresh icon to refresh the list of connected devices 30 ...

Страница 35: ...User Guide Modify the transfer pipe 5 Click the Settings tab the Settings page appears 31 ...

Страница 36: ...User Guide Modify the transfer pipe 6 To modify the transfer pipe click the drop down next to transfer pipe and select either Bulk or Isochronous 32 ...

Страница 37: ...User Guide Modify the transfer pipe 7 Wait for the AV io HD to process the change and you re done 33 ...

Страница 38: ...ow 5 seconds before disconnecting or restarting device To change the device name with the AV io Config tool 1 If needed install the AV io Config tool For details specific to your OS see Install the AV io Config tool 2 Connect your AV io HD device to your computer laptop or notebook 3 Open the AV io Config tool 4 Select your AV io HD device from the list under the Devices heading If your video grab...

Страница 39: ... Navigate to the Device Manager in Windows and find the AV io HD with its previous name listed under Cameras and Sound video and game controllers 8 Right click each entry and choose Uninstall device 9 Once the devices have been uninstalled unplug the AV io HD s USB cable from the computer and then plug it back in 10 Then click the Scan icon in the AV io Config utility to confirm the changes 35 ...

Страница 40: ...ng device To set a custom UVC mode with the AV io Config tool 1 If needed install the AV io Config tool For details specific to your OS see Install the AV io Config tool 2 Connect your AV io HD device to your computer laptop or notebook 3 Open the AV io Config tool 4 Select your AV io HD device from the list under the Devices heading If your video grabber is not displayed press the Refresh icon to...

Страница 41: ...m resolution The grayed out area becomes open for changes 7 Select the text box labeled Output Width erase the number that is currently in the box and type out the width of the custom resolution you wish to use Then do the same for the resolution height in the text box labeled Output Height 8 Select an Output frame rate from the drop down menu 37 ...

Страница 42: ...de Set a custom UVC mode 9 Click Apply the custom resolution you defined will now be the only output resolution that you are allowed to select from the settings of the third party application of your choice 38 ...

Страница 43: ...User Guide Appendices Appendices The following appendices are included in this section l Troubleshooting l Limitations and known issues l Releases and features 39 ...

Страница 44: ...terrupted firmware update Windows only When in the config tool press F12 to enter firmware recovery mode then select a firmware file and click update to forcibly reflash the capture card Applications cannot open the capture card when a custom UVC mode is set Please make sure that the card is connected via USB 3 0 for all modes to be valid only low frame rate modes are valid when connecting via USB...

Страница 45: ...rk around these limitations Affecting Asmedia USB 3 0 controller ASM3142 l There is an issue that presents as an audio problem when using this USB 3 0 controller o Workaround Update the driver for the USB controller Affecting systems with an AMD Ryzen 7 CPU l There is an issue that presents as an audio problem when using older drivers o Workaround Update the chipset drivers for your CPU 41 ...

Страница 46: ...User Guide Releases and features Releases and features This section outlines the features introduced with previous AV io HD firmware releases 42 ...

Страница 47: ...ement means this Epiphan Systems Inc Software License API means an application programming interface Documentation means the technical publications delivered to You with the Software relating to the installation and operation of the Software and or Hardware such as reference user installation and technical guides and release notes Epiphan means Epiphan Systems Inc Epiphan Hardware Product means an...

Страница 48: ...software The Open Source Software may include free software i e software licensed under the GNU Lesser General Public License or other free software licenses for which the applicable free software license may also require that the source code for such free software be made available to those receiving only executable versions of such free software If the source code for any free software distribut...

Страница 49: ...COMMERCIAL AGREEMENT EXECUTED BETWEEN YOU AND LICENSOR OR BETWEEN YOU AND ONE OF LICENSOR S RESELLERS OR DISTRIBUTORS NEITHER LICENSOR NOR ANY OF ITS AFFILIATES NOR ANY OF ITS OR THEIR LICENSORS SUPPLIERS SUBCONTRACTORS RESELLERS AND OR DISTRIBUTORS MAKE ANY REPRESENTATIONS OR PROVIDE ANY CONDITIONS AND OR WARRANTIES ABOUT THE SUITABILITY OF THE EPIPHAN HARDWARE PRODUCTS SOFTWARE SERVICES AND OR D...

Страница 50: ... Documentation under Your control and providing certification of such destruction to Licensor or by returning the Software to Licensor Licensor may terminate this Agreement immediately by providing You with written notice if a You are in material breach of any provision of this Agreement which breach if capable of being cured is not cured within thirty 30 days after Licensor gives You written noti...

Страница 51: ...ations or restrictions on any of the Indemnified Parties 11 High Risk Activities The Software and Epiphan Hardware Products are not fault tolerant and are not designed manufactured or intended for use in or in conjunction with on line control equipment in hazardous environments requiring fail safe performance such as in the operation of nuclear facilities aircraft navigation systems air traffic co...

Страница 52: ...the right of such party to enforce any subsequent breach of such term If any provision of this Agreement is held to be unenforceable or illegal such decision shall not affect the validity or enforceability of such provisions under other circumstances or the remaining provisions of this Agreement and such remaining provisions shall be reformed only to the extent necessary to make them enforceable u...

Страница 53: ...responsible for compliance could void the user s authority to operate the equipment Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequenc...

Страница 54: ...n Epiphan is entitled to use any information submitted for any purpose without restriction except as stated in Epiphan s Privacy Statement or compensation to the person sending the submission The user acknowledges the originality of any submission communicated to Epiphan and accepts responsibility for its accuracy appropriateness and legality Third Parties and Links to Third Party Web Sites Mentio...

Страница 55: ...sonable attorneys fees incurred in connection with the arbitration in such an amount as may be determined by the arbitrator All decisions of the arbitrator shall be final and binding on both parties and enforceable in any court of competent jurisdiction Notwithstanding this application may be made to any court for a judicial acceptance of the award or order of enforcement Notwithstanding the foreg...

Страница 56: ...ITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS ARE BELIEVED TO BE ACCURATE AT TIME OF WRITING BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS LIMITATION OF LIABILITY UNDER NO CIRCUMSTANCES SHALL EPIPHAN BE LIABLE FOR ANY INCIDENTAL SPECIAL CONSEQUENTIAL EXEMPLARY OR OTHER INDIRECT DAMAGES THAT...

Страница 57: ...53 and 2022 Epiphan Systems Inc ...

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