Quadro Manual I: Installation Guide
Appendix: Configuring NAT Traversal
Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
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Appendix: Configuring NAT Traversal
NAT or Network Address Translation is a common feature used to expand the use of con-
nected PCs and other networked devices without having to use multiple global Internet
public IP addresses. Most ISP’s will assign one public IP address to each customer that is
connected to the Internet. The customer can use a router to provide NAT capability and
create a private network of PCs and other devices not visible from the Internet. This
method offers security and also eliminates the need to assign global Internet public IP ad-
dresses to each device on the LAN.
The Quadro initiates and receives SIP calls from the Internet (or the network connected to
the WAN port). To receive SIP calls, the Quadro must be able to receive packets from the
SIP server or any other device that is trying to make an incoming call. If the Quadro is
placed behind a router with NAT, like most basic routers on the market today, the Quadro
will not be able to receive calls. To resolve this issue, either STUN must be enabled on the
Quadro or SIP NAT traversal must be set up in the router and in the Quadro to route the in-
coming calls properly.
Please Note:
NAT traversal only works with Internet connections that have static IP ad-
dresses. Verify from your provider that this is the case for your Internet connection. Some
ISPs provide dynamic IP addresses that may change from time to time, and are not appro-
priate for SIP NAT traversal.
Please Note:
If you have more than one router in series between the Quadro and the In-
ternet, the same port forwarding setup must be configured on each router.
NAT Traversal Setup
•
Install the Quadro behind the router. If the Quadro is configured with its factory default
settings, it is already configured for DHCP and will obtain an IP address automatically
from the router.
•
Connect a PC to the Quadro LAN port and power it up.
•
Verify the Quadro can connect to the Internet by opening a browser window and brows-
ing to a familiar WEB site. If the Quadro cannot reach the Internet, verify the LAN/WAN
LEDs and the cabling. Verify the Quadro is set up for DHCP on the WAN and that the
router has the DHCP server enabled for the devices behind it.
•
Find the address of the router and log into the router. Refer to the router’s user manual
on how to open the router configuration.
•
Set up port forwarding on the router to forward UDP ports 5060, 6000-6099 to the IP
address assigned to the Quadro. You can see the IP address of the Quadro in the
Sys-
tem
menu under
Status
, submenu
Network Status.
The IP address will be listed as
the WAN IP address. Your router also may indicate the IP address assigned to the
Quadro.
•
Find out the public Internet address (WAN IP address) of the router. To do so, open a
browser and go to
www.whatismyip.com
. The site will return your public Internet IP ad-
dress. Record this IP address.
•
From the
Telephony
menu of the Quadro Management go to the
NAT Traversal Set-
tings
page, go to
General Settings
and set the enable
NAT Traversal for SIP
radio
buttons selection to
Force
.
Save
the selection.
