13. WARRANTY
Sherwood Industries Ltd. offers a *Lifetime Warranty on this gas product. The lifetime warranty covers the
appliance for a period of seven years from the date of installation. This warranty applies only to the original
owner in the original location
Covered under the lifetime warranty are Cabinet Sides, Tops, Pedestals, Surround Panels and Chassis and Heat
Exchanger. These steel components are covered against manufacturer’s defects for 5 years and labor for the first
year and for parts only thereafter.(A) The following exclusions apply:- over-firing due to incorrect setup or
tampering, damage caused by incorrect installation, usage or abuse. The unit must be properly installed by a
qualified technician or installer, and must meet all local and national gas and building code requirements.
We also cover against manufacture defects under our lifetime warranty. The following components,
Gold Plating, Log Set, Burners and Glass (A) The following exclusions apply: Gold plating- Damage caused by
scratching, marring, chemicals, fingerprints, abrasive cleaners or discoloration with age. Glass- use of harsh or
abrasive cleaners, striking the glass or surface contaminates. Logset- Damage caused by incorrect handling or
misuse. Burners- damage caused by improper or continuous operation under incorrect conditions.
Sherwood Industries Ltd. offers a 2-year warranty on all the Electrical Components and Gas Components against
manufacturing defects. Paint is covered against flaking. This offer includes parts and labor for 1 year and for
parts only thereafter.
The paint on the Metal Brick Liner may peel. This is due to the extreme conditions applied to the paint and is no
way covered under warranty.
Your dealer shall make all claims under this warranty in writing.
(A): TO A MAXIMUM OF SEVEN YEARS
WHEN FILING A WARRANTY CLAIM PLEASE COMPLETE THE FOLLOWING
INFORMATION ON AN OFFICIAL WARRANTY CLAIM FORM:
To the Dealer
•
Name, address and telephone number of purchaser and date of purchase.
•
Date of installation. Name of installer and dealer. Serial number of the appliance. Nature of complaint, defects
or malfunction, description and part # of any parts replaced.
To the Distributor
•
Sign and verify that work and information are correct.
This warranty covers defects in materials and workmanship only if the product has been installed according to the
manual’s instructions. If the product is damaged or broken as a result of misuse or mishandling the warranty does
not apply. The warranty does not cover removal and re-installation costs.
Sherwood Industries Ltd. reserves the right to repair or to replace the defective product. The shipping costs are to
be paid by the consumer. All warranties by the manufacture are set forth herein and no claim shall be made
against the manufacturer on any oral warranty or representation.
Sherwood Industries Ltd. and its employees or representatives will not assume any damages, either directly or
indirectly caused by improper usage, operation, installation, servicing or maintenance of this appliance.
Sherwood Industries Ltd. reserves the right to make changes without notice. Please complete and mail the
warranty registration card and have the installer fill in the installation data sheet in the back of the manual for
warranty and future reference.
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