Endress+Hauser Fieldgate FXA520, Руководство по эксплуатации

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Fieldgate FXA520 9 Trouble-Shooting
Hauser 93
9 Trouble-Shooting
9.1 Problems and remedies
Table 9-1: Trouble-shooting table for Fieldgate FXA520
Problem
Cause Remedy
Fieldgate cannot be reached via GPRS Only Internal IP addresses 10.x, 172.x,
192.x assigned by the GSM/ GPRS
provider (Check Info page)
Ask GSM/GPRS Provider to assign you
a public IP Address or select another
GSM Provider
Fieldgate no longer on GPRS after it has
been dialed on the phone
Fieldgate is currently programmed in
this way
Enable "GPRS dial-in permanently"
whenever a call via phone is made
GSM Fieldgate: a phone call is
answered but the modem does not start
to synchronize (silence)
When Fieldgate receives an incoming
call, it breaks off the GPRS connection
for 5 minutes. In this time a point-to-
point connection can be made, see
Chapter 5.4.4
If the option "GPRS dial-in
permanently" has been selected,
Fieldgate automatically established
connection after 5 minutes.
Measurement e-mails are being sent
although the checkbox is not enabled
Fieldgate is programmed this way Delete all values for Limit Settings
where no e-mail should be sent
Fieldgate receives no IP address from a
DHCP Server
Fieldgate is set to support the wrong
protocol, e.g. BOOTP
Change the protocol setting
Changes made via the Service Interface
are not in Fieldgate after the next
power up
As long as the Service Cable is
connected, configuration data cannot
be stored to the EEPROM
Ensure persistant storage by making a
System Restart via the Special menu,
see e.g. Chapter 5.1.6
The password super/super or
eh/eh does not operate
Pay attention to upper and lower case Key-in the password correctly
Time is registered twice in the CSV file
(i.e. 1616:54:32 not 16:54:32)
In the country settings of Windows the
time format is set to hh:mm:ss
Choose as time format HH:mm:ss in
the Windows control panel
HART Multidrop:
no stable connection
There are disturbances on the HART
signal
Decrease the number of HART devices
operating on the line
HART Multidrop:
no connection
Devices have identical (Long) HART
addresses (for some devices unique
device identifier also)
Replace the electronic devices or enter
a unique HART serial number
Device shows different values on the
display than in HART (Fieldgate)
Device is not configured properly Configure device with local display or
remotely by with FieldCare
SMS cannot be sent by Fieldgate
(Analog/Ethernet Version)
It is not possible to send an SMS
directly from an analog or Ethernet
Fieldgate
Find provider who, e.g. automatically
sends an SMS when an e-mail arrives.
(e.g. t-email.de, directbox.com, web.de
etc.)