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MODEL SOLU COMP II
SECTION 9.0
RETURN OF MATERIAL
SECTION 9.0
RETURN OF MATERIAL
9.1 GENERAL.
To expedite the repair and return of instruments, proper communication between the customer and the factory is
important. Before returning a product for repair, call 1-949-757-8500 for a Return Materials Authorization (RMA)
number.
9.2 WARRANTY REPAIR.
The following is the procedure for returning instruments still under warranty:
1.
Call Rosemount Analytical for authorization.
2.
To verify warranty, supply the factory sales order number or the original purchase order number. In the case
of individual parts or sub-assemblies, the serial number on the unit must be supplied.
3.
Carefully package the materials and enclose your “Letter of Transmittal” (see Warranty). If possible, pack the
materials in the same manner as they were received.
4.
Send the package prepaid to:
Emerson Process Management, Liquid Division
Liquid Division
2400 Barranca Parkway
Irvine, CA 92606
Attn: Factory Repair
RMA No. ____________
Mark the package: Returned for Repair
Model No. ____
9.3 NON-WARRANTY REPAIR.
The following is the procedure for returning for repair instruments that are no longer under warranty:
1.
Call Rosemount Analytical for authorization.
2.
Supply the purchase order number, and make sure to provide the name and telephone number of the individ-
ual to be contacted should additional information be needed.
3.
Do Steps 3 and 4 of Section 9.2.
NOTE
Consult the factory for additional information regarding service or repair.
9.1 GENERAL
9.2 WARRANTY REPAIR
9.3 NON-WARRANTY REPAIR
