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Customer Support
Control Techniques
359 Lang Boulevard, Building B
Grand Island, New York 14072
U.S.A. Telephone: (716) 774-1193
It is Control Techniques’ goal to ensure your greatest possible satisfaction with the
operation of our products. We are dedicated to providing fast, friendly, and accurate
assistance. That is why we offer you so many ways to get the support you need.
Whether it’s by phone, fax or modem, you can access Control Techniques support
information 24 hours a day, seven days a week. Our wide range of services include:
Fax (716)
774-8327
You can FAX questions and comments to Control Techniques Just send a FAX to the
number listed above.
Website and Email
www.emersonct.com
Email:
If you have Internet capabilities, you also have access to technical support using our
website. The website includes technical notes, frequently asked questions, release
notes and other technical documentation. This direct technical support connection lets
you request assistance and exchange software files electronically.
Technical Support
(716) 774-1193 or (800) 893-2321
Email:
Control Techniques’ products are backed by a team of professionals who will service
your installation. Our technical support center in Grand Island New York is ready to help
you solve those occasional problems over the telephone. Our technical support center
is available 24 hours a day for emergency service to help speed any problem solving.
Also, all hardware replacement parts, if needed, are available through our customer
service organization.
When you call, please be prepared to provide the following information:
The type of controller or product you are using
What you were doing when the problem occurred
How you tried to solve the problem
Need on-site help? Control Techniques provides service, in most cases, the next day.
Just call Control Techniques’ technical support center when on-site service or
maintenance is required.
Customer Service
(716) 774-1193 or (800) 367-8067
Email:
Authorized Control Techniques distributors may place orders directly with our Customer
Service department. Contact the Customer Service department at this number for the
distributor nearest you.
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